A & D Plumbing Reviews

Name: A & D Plumbing
Rating: 4.70

4.7 Rating 186 Reviews

94 %

of reviewers recommend A & D Plumbing

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4.7

Based on 186 reviews

Customer Service
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Phone:

01206 205 940

Email:

info@aanddplumbing.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fixed the problem nice bloke”

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Posted 6 years ago

“Your heating engineer came at the time agreed, did a swift diagnosis of the problem and fitted a new heating pump quickly and tidily.”

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Posted 6 years ago

“I found A & D plumbing very reliable, efficient and skilled. I will definitely use them again. The only annoyance is they cannot spell Michael. Michael Curran”

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Posted 7 years ago

“Brilliant service fixed the problem on a Sunday, Highly recommended.”

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Posted 7 years ago

“I phoned for a quote to cap a 15mm gas pipe and carry out pressure test. The quotation was £80 per hour. Fair enough, I thought he would only be here 30 minutes maximum, all was prepared, so expected about £40 plus VAT. The engineer arrived at 3pm, did a pressure test first, to check no existing leaks - all ok. Cut the pipe, capped it with a 15mm compression fitting. Re-tested - all ok. Job complete, filled out the forms, all done in 20 mins, but I was still charged £80 plus VAT. I guess I was too polite to question this, but it did seem a little unfair given they advertise as 'No call out fee'. I didn't see anything about a minimum time call out?”

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Posted 7 years ago

Dear Mr Gregory, We are sorry to hear that our prices did not match your expectations regarding the service we provided in capping your gas pipe. Looking at our records we can see that you called regarding the gas pipe you wanted capping at approximately 1pm on a Saturday. We responded to your request and had one of our engineers arrive at your property 2 hours later on the same day and complete the works. We quote our prices on an hourly rate, and although we only ever charge the first hour in full, all additional time is charged for every additional 15 minutes to try and keep customers bills to a minimum. Seeing as your quote was £80 an hour and we always charge for the first hour, that is the price that we charged on this occasion. We try to offer value for money with our services and we do not charge more for a Saturday. On this occasion with the experience level of the engineer, the 2 hour response time and the fact that it was a weekend we feel the price was reasonable. Your repair also comes with a 1 year parts and labour guarantee. Best Regards A&D Plumbing Services

Posted 7 years ago

“They were able to come out to us the morning after our phone call requesting a boiler repair. The engineer arrived on time. Fixed our boiler quickly & efficiently. Overall a very good service.”

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Posted 7 years ago

“The technician was knowledgeable and was happy to answer all my questions regarding the dianosed faults, suitable boilers and settings for the house. Best of all, he found several issues with the way our old boiler and pipework were done and fixed it as part of the installation. Very happy with the results and won't hesitate to recommend A&D to others.”

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Posted 7 years ago

“Engineer arrived early which was great for me, efficient and explained problem clearly, along with costs. Repaired and left heating running smoothly”

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Posted 7 years ago

“to young to help had to keep asking other members of staff could not help with my fault was here much less than a hour but charged one hour labour”

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Posted 7 years ago

Dear Mr Clapson We are sorry to hear that our service was not of the level that you have received from us in the past. We can see from our records that you are a repeat customer who had a boiler installed by us 3 years ago, which we can also see has had no problems. With regards to your latest job, unfortunately, the noise you described coming from your pipework to our engineer was not present on our visit. Our engineer tried to force the noise to appear, although it did not present itself. You were kind enough to inform him that the noise only appears once a day first thing in the morning. We advised you verbally and in writing that if the noise became more frequent to call us so that we could reattend to locate and resolve it. Unfortunately, the minimum charge we have is 1 hour with subsequent hours being charged in 15-minute increments, so we applied the minimum charge. This charge is always taken into consideration should any further visits to a property be required, meaning that any further visits relating to the same problem would either be included in the cost of the first visit or charged at the 15 minute rate to keep costs to a minimum. The engineer we sent was over 30 years old and has been a plumber/gas engineer for over 13 years. Should the problem become more frequent please contact us so that we can arrange another visit. We can either send the same engineer or if you would prefer we can send any of our other engineers who all have over 10 years’ experience in the plumbing industry. Best Regards, A&D Plumbing Services

Posted 7 years ago

“Polite manner. Clean and efficient”

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Posted 7 years ago

“Turned up when they said they would”

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Posted 7 years ago

“Arrived within 24 hours to check faulty combi boiler. Thought best to have a new boiler which was fitted the next day, brilliant. The young man who fitted new boiler did not stop all day and did not leave any mess. Would highly recommend this Company.”

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Posted 7 years ago

“I needed a new oil-fired boiler and Matt from A&D responded promptly to my request for a quote for a replacement boiler, supplying both professional and helpful advice. Impressively A&D were able to start work early the next week; thus reducing the inconvenience of a lack of heating during a cold spell. Installation was efficiently done, with a minimum of fuss, and all within the stated timescale.”

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Posted 7 years ago

“Prompt, friendly service”

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Posted 7 years ago

“Calling in on time. Difficult task - because taps that needed to be replaced were rusted in - undertaken skilfully and quickly. Neatly finished off; no mess. Very pleasant experience. Reasonably priced.”

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Posted 7 years ago

“Kept me in touch through the job, timely, polite service”

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Posted 7 years ago

“Kevin arrived on time,identified and repaired problem in airing cupboard,carried out annual boiler service in a friendly and professional manner. He was an excellent advert for the quality of service provided by A&D Plumbing.”

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Posted 7 years ago

“Arrived promptly, pleasant & polite, carried out service efficiently, excellent service”

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Posted 7 years ago

“On time - very efficient - very pleasant manner.”

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Posted 7 years ago

“Brilliant service, came out the same day, Kevin diagnosed problem as being electrical we the arranged for Gary to come & install a new heating controller, all now sorted Very happy customer Thank you”

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Posted 7 years ago

A & D Plumbing is rated 4.7 based on 186 reviews