A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,094 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found changing to A-Plan simple”

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Posted 8 years ago

“Very easy and helpful people”

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Posted 8 years ago

“I have not had the need to claim so can't really comm ent”

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Posted 8 years ago

“very happy”

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Posted 8 years ago

“Excellent service provided by Andrew Dean to set up our home insurance.”

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Posted 8 years ago

“IT didn't particularly make us happy. My wife's car insurance was a painful experience due to your practice of putting everything in a vault. It was not clear to her whether she was covered for everything she had asked for. The terms seemed to indicate that a single extra mile over the estimated annual mileage would incur penalties. She was very close to cancelling but fortunately this was resolved by good old fashioned communication with the Manager and hard copy being sent rather than vaulted. Old fashioned I know but sometimes much more comfortable for your more aged customers who have not been brought up with computers from the cradle.”

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Posted 8 years ago

We're very sorry to hear about your experience. We value your feedback and we will pass it on to your branch.

Posted 8 years ago

“Tom was really helpful and informative, will definitely recommend him to others”

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Posted 8 years ago

“Immediate service. Met my needs.”

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Posted 8 years ago

“Good liason with call handler. Explained everything in good detail.”

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Posted 8 years ago

“There was always someone on the phone ready to listen and take action. The charges are reasonable”

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Posted 8 years ago

“cheapest deal, better cover than previous insurer, staff very helpful.”

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Posted 8 years ago

“Attentive knowledgable staff”

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Posted 8 years ago

“very pleased with service could you please send me a copy of my policy”

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Posted 8 years ago

“Excellent overall service”

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Posted 8 years ago

“Very helpful and understandable when speaking on the phone.”

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Posted 8 years ago

“Prop form did not reflect the conversation I had with the broker. I revised and sent back but have had no confirmation”

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Posted 8 years ago

Very sorry to hear that. I have spoken to your branch and they will be in touch in order to rectify this for you.

Posted 8 years ago

“A fast no fuss service at a very good price. I am pleased with you guys”

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Posted 8 years ago

“Very friendly & knowledgable staff with excellent customer service skills Always able to find a competitive insurance plan for me”

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Posted 8 years ago

“Very happy. Like to be able to speak to a person and offices are local. Great”

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Posted 8 years ago

“Friendly and very helpful wanting to get the best deal and with a smile!”

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Posted 8 years ago

A-Plan Insurance is rated 4.7 based on 6,094 reviews