AbeBooks Reviews

Name: AbeBooks
Rating: 2.11

2.1 Rating 153 Reviews

27 %

of reviewers recommend AbeBooks

Company Reviews

Questions

Metrics

2.1

Based on 153 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent my book to the wrong address. I don’t think it was actually ever sent at all. Then they claimed that they sent me the wrong tracking number but for 2 weeks I asked for the correct one and it was never sent. They said they would send a new book so I asked for a photo of the shipping label with tracking number and the address listed in my confirmation email. It wasn’t until I asked for a photo that they finally agreed to refund me but even getting them to say they would start that took forever. I still have not receive the refund.”

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Posted 7 months ago

“Abebooks has been my WORST book-buying excperience ever. I had ordered several books from various 5-star sellers, I did not receive any books. Once you place an order it is IMPOSSIBLE to obtain a partial refund. Even if you receive a damaged book or no book at all, it is impossible to obtain a replacement from the Customer Support department, which does not seem to exist anymore. It is ABSOLUTELY USELESS trying to contact Customer Support, they simply ignore complaints from buyers, their sellers are always right. AbeBooks won't refund orders even when you provide scam evidence.”

AbeBooks 1 star review on 16th August 2024

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Posted 8 months ago

“I ordered an $80 textbook. The seller never shipped it (I waited an entire month). I contacted both the seller and AbeBooks; NO RESPONSE. I am a college student and scams like this website really ruin our education.”

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Posted 8 months ago

“I will never buy from them again. They have sent me a book that is literally falling apart and which was advertised as „in very good condition „. I gave tried to contact them, multiple times, with no answer. They completely ignored my requests. Avoid at all costs. I was trying to add photos but it wouldn’t let me.”

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Posted 8 months ago

“A waste of money. I recently ordered a book from ABEbooks. The book was scheduled to arrive on July 26th. It has been a month since ordering the book and I have yet to receive it. The tracking for the book has disappeared and I can not contact the bookseller or USPS about where the book is. I will not be using this service again or recommending it to others. Don't waste your time.”

Helpful Report

Posted 8 months ago

“AbeBooks has a policy that says you can initiate a refund request if a book has not arrived by its expected delivery date. I tried to submit a claim, but its automated system said that I had to wait another 30 days. I filed a complaint with the Better Business Bureau. Then I heard back the next day. The independent seller finally shipped the book after AbeBooks got in contact with them. Then I received a junk book not the one I ordered. I forwarded tracking data, emails and other information to AbeBooks. AbeBooks said they had cancelled my request because the seller showed that the book had been delivered weeks after I paid extra money for 3-7 day arrival. Now they are going to contact the seller about it. Why would they beleive what the seller has to say when I have evidence to the contrary. I placed my first order with AbeBooks in 2002, have spent thousands of dollars through their site, and never initiated any kind of complaint before. Now I get the runaround and only got any attention after my report to the BBB. Why would I ever order from them again? Still no refund for the extra fast shipping I paid for much less the book.”

Helpful Report

Posted 8 months ago

“I purchased a book online and received an email stating that the order was confirmed. I then received an email that it had shipped. I requested a tracking number and was told it was still processing. 10 days later I received an email stating my order had been cancelled. The book recently spiked in popularity and people were grabbing them up and listing it at a much higher price. It seems the seller must have decided to make more money than what I was paying. Very bad business!”

Helpful Report

Posted 8 months ago

“I have made a purchase, which they have sent to my old address, not the updated address, which I have done in a timely manner. Consequently, I have never received the book. I have requested but have never received a replacement or a refund. The Company has refused to accept responsibility for their error and, after multiple communications, has refused to offer any resolution.”

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Posted 8 months ago

“I purchased a new book to be sent I to a prison and when it got there it was damaged and in very poor condition, disappointing for my loved one and myself, I want a refund d and I do not recommend this book sight to no one!”

Helpful Report

Posted 9 months ago

“I ordered a book 26 days ago. It was delivered about two weeks ago--TO THE WRONG ADDRESS. Theoretically, I am going to receive a replacement but can get no affirmative answer other than form "We're so sorry, etc." Will never order from them again. Try Thriftbooks, people.”

Helpful Report

Posted 9 months ago

“After I ordered a hardcover book in good condition, AbeBooks’ partner delivered a softcover book in poor condition — see photo. After I demanded a refund or other resolution, they took days to get back with me. They then required that I drive to a post office to mail this nearly worthless book back to them. They provide no pre-paid postage. And there is no person you can call or email that I can find to resolve the situation. Terrible after-sale service!”

AbeBooks 1 star review on 28th June 2024

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Posted 9 months ago

“Would give Abe book sellers 0 stars but that does not work. Ordered 6 books through Abe from 5 different sellers as it turns out . Got two books within a week , that's the good. The bad is finally got notice 11 days after paying that one of the others is getting ready to ship their part of the items purchases. Will not be buying anything else from Abe, way too many better places to do my business. The first book received was damaged on the spine and had a sticker over the damage to hide it . It was listed as a new book.”

Helpful Report

Posted 10 months ago

“DO NOT WASTE YOUR TIME OR MONEY. I ordered a book. I was sent a fake tracking number. Never received the book. I’m still waiting on a refund promised “soon” with no actual date. It’s sad that this kind of business is allowed.”

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Posted 10 months ago

“Bought a book set and it was marked as shipped within minutes without tracking, the next day I noticed the sellers account appeared to be suspended so i reached out to the seller for a tracking number, abe policy is the seller has two days to provide tracking after purchase which was not done, policy also states they have two days to reply to any questions from buyers and or potential buyers and this was also not done. Now by this point between the account being suspended and no replies i know im not getting the books so i reach out to abebooks to be told i have to wait until the delivery date has past but they do acknowledge the seller is being investigated NOW my issue with this is the seller was either hacked or a scammer and abe shutting the seller down without reaching out to the buyers is a dangerous game, the policies were already broken so in my eyes im due my refund but in their eyes i am due nothing until the arrival date has past knowing full well the account i bought from is committing fraud. I reached out to paypal and was refunded in FIVE minutes, ive only had to dispute with them one other time and paypal took days to decide so that makes me wonder if they get inquires about this company often? My advice if you do buy. 1. Request tracking immediately 2. Screen shot every single detail from abe policies to the sellers and the description of what your ordering. 3. Dont waste time, give them the two business days they are allowed and then go for the refund,if they arent following policy thats between them and abebooks not your wallet. 4. PAYPAL my buyer didnt accept paypal but i have a paypal debit card so i used that via my applepay and im grateful i did and i would never buy anything online any other way.”

Helpful Report

Posted 10 months ago

“I ordered a book that one of Abe Books' suppliers could not deliver on its behalf. It took Abe Books some time to track it, but without a prompt from me the Abe Books team arranged a refund to me”

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Posted 10 months ago

“Ordered 3 books and only received one. Wrote asking for tracking info on the other 2 and they said that the request was sent to their book vendor, no reply from them. It has been almost 30 days and no books or refund. NEVER AGAIN. I have switched the Thrift books....”

Helpful Report

Posted 11 months ago

“I ordered expensive (almost $200) Breviary from Abebooks, it came to me with a different shape and size than the seller’s picture. I returned it, the German seller wrote to me that the Custom office hold my book and he has no car to pick it up and returned my book to me again!!! He keeps my money!!! And Abebooks customer service bounce my inquire. I feel the hole company is a shame. BE AWARE!!! If you there looking for old book, you could fall for this trap!!! I may hold a legal inquire for this nonsense!”

Helpful Report

Posted 11 months ago

“Placed an order via AbeBooks on 19/4/24 for a hard to find textbook. I received a shipping notification on 25/4 which gave me a tracking number and identified the carrier as Royal Mail. Incidentally, my credit card payment was taken on 19/4, the same day as my order. Upon attempting to track my delivery I found that the Royal Mail tracking app wouldn't accept the number provided, so I decided to leave it a few days and check again later, just in case there was a delay in Royal Mail entering it into their system. I tried again after the weekend, only to get the same result, so I queried this with GreatBooksUK and got the oft quoted 'bot' response which didn't address my query, but did state that they usually shipped with either Yodel or Whistl so I tried the shipping number provided with both of these companies, only to get 'unrecognised shipping no.' responses to both! It was only at this point that I started to have doubts about the wisdom of my purchase (not cheap at £46.65) and started reading reviews of the company, including those on this site. This really got me worried so prepared myself for the worst, and ensured I had copies of all correspondence etc. safely stored in case of what looked to be the inevitable problematic outcome. Today (30/04) Yodel delivered my package. The book was new (as quoted on the order), still wrapped in the publishers shrink wrap, and in perfect condition. I am very happy with it! Basically, my complaint with the company is the dire state of it's communication and documentation, which I found problematic, and I know from other comments on this site that I'm not alone. With regards to the product, I cannot fault them in any way. I have marked them down to 4 '*s' for the reasons already stated. I thought they deserved at least one positive review. Whether they can improve certain aspects of their business administration so that they can collect more positive reviews remains to be seen. I hope so!”

Helpful Report

Posted 11 months ago

“Terrible company to deal with. PLEASE PLEASE PLEASE don't waste your time with this shower.”

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Posted 11 months ago

“When there is a problem with the book, Abebooks does not care about a long term customer. They only care about the seller. Because the books come exclusively by mail, we can't inspect them first. Don't expect to be able to return a book with a problem.”

Helpful Report

Posted 11 months ago

AbeBooks is rated 2.1 based on 153 reviews