“Buyer Beware:
If you are wise, you will not order anything from this online Ace Hardware Marketplace.
You will get what they want you to have instead of what you ordered and in most cases the items shipping and handling is high!
Their lack of integrity forces you to received items that you did not order. Reason being that they do not want to miss the purchase that you just made, therefore they improvise and send you what they think is close to it!
They also expect you to make good on their mistake. Take the item to their closet retail store for a refund less shipping and handling, is what they think.
This is felonious, they know, knew and with intentional deliberate acts, sent the wrong product having their own evidence that it was indeed the wrong product.
My total was over one hundred dollars. Shipping and handling was forty-nine dollars and change. Now I have to get my bank involved, in their felonious behaviour of not having order and integrity.
Knowingly they did this, with no regard for the customer me. This is why we do things as unto the Lord, I am willing to bet my skills and talents to say they wouldn't send it to Jesus!
However ACE, but YOU did, because everything that I am, have and are trusted with belongs to Jesus, therefore the did knowingly and unknowingly do it to Jesus!
Consumers! Take your business to another, Lord knows I will be careful for nothing as stated, should have pray about something so small, as trusting Ace Hardware Online Marketplace with my business, that will now keep me away from their retail store as well!
Trust, integrity, order, compassion, consideration, CUSTOMER CARE. Ace Hardware has none for the consumer.
When someone shows you who they are "BELIEVE THEM!!!"”
“A little over a month ago my daughter broke her key fob for a Volkswagen Jetta. After going to a dealership and the locksmith we decide to take advantage of the Ace hardware auto key replacement that they were advertising. Seems like a pretty good value so we tried the Dublin Virginia store first.
My daughter went in alone she is 18 year old and the employee working the kiosk totally dismissed her to the point where she got frustrated and left the store.
The Blacksburg Virginia store being about equal distance I decided that I would try this store and initially the service was good they did say they would have to order the key for the Volkswagen Jetta and it'll be in 7 to 10 days. After 2 weeks I started calling with varying degrees of customer service but all saying it hasn't came in yet will call you.
Finally after nearly a month I called and after a while they said that the key had come in I didn't ask what day I was just glad to get some traction on this issue. After the manager started grinding the key he said that they shipped the wrong one and they were not able to help me he did Apologize gave me a refund but offered no solution for this problem.
I understand one employee at one store having a bad day so this has been two separate locations 30 miles apart this may just be a systemic problem with Ace hardware or the automotive key replacement program may not be where it needs to be.
In an event I will not be patronizing Ace hardware anytime soon.”
“I’m writing this review not because of bad service or products. I have always enjoyed shopping at Ace Hardware in my hometown of Rockport , Texas. I have had good customer service and found products that I have needed. However, on my most recent visit, I saw a large display of political hats and other items For Trump and His slogan of make America great again. I feel this is entirely inappropriate. I will no longer shop at Ace Hardware in Rockport , Texas.”
“Excellent Service at Ace Hardware
At 6908 S Archer
The Cashier is a PLUS … can’t tell how many times I have returned items ….with no hassle. Her name is Karen …K2
Thank You K2
And ACE”
“So sad I try to support this local store but when the manager has such an indifferent, cold, arrogant attitude I ask myself WHY?
One of the main items I purchase at Lutz Ace is armadillos repellant pellets. I use the coupons and rewards $ I receive from all my purchases. So June 2, I put in an online order for 4 bags of the pellets. I know they sell out of it fast and only stock 1 bag, however I assumed they would just order it and call me when my 4 bags came in on Thursday as in the past.
I received an email soon after indicating the order was cancelled. So I called the store and talked with them about it. I also asked if my coupons would be “restored” bc there was no indication of that or if I would be losing the $25 rewards and coupons - to no fault of my own.
The man who answered was so kind he told me to come in with a paper copy of the $20 off $100 and they would take care of that and my $5 reward I earned and had applied to this order.
Went to the store and talked to someone at the check out desk…he said there was nothing he could do about the situation bc he has nothing to do with the website??? I told him I called THE STORE not a number on the website and was told to come in they’d take care of the situation - that’s when he arrogantly informed me that he was the manager and he has nothing to do with the website. Questions: Aren’t they both Ace Hardware and wasn’t the online order cancelled bc he didn’t have 4 bags in the store?? If that is the case then yes he does have something to do with this and could have told me to wait or to go home while he called to see what could be done. BUT NO. He had no desire to try resolve this. It was so frustrating that he just said the same thing over and over thinking I didn’t understand - yes I understood - he wasn’t willing to go above and beyond to try resolve this situation - Management 101. Especially when this was no fault of my own!
BTW He would have gladly order 4 new bags today for June 3 without resolution or the other option he said was to wait until next month to get my new coupons and rewards???”
“Took 10 days for us to be able to pick up mower,I indicated that I wanted it assembled. It was not , at least they took the 25 $ of the bill,but I wanted to avoid hassle of putting it together. Why even offer service if you're not going to provide it....never again”
“I purchased a Oregon chain saw from Ace. The price online for pickup was $22.69. When i got to the store, the tag on the shelf was $22.69. When i got to the register, the price was $26.99. Be careful of bait-n-switch. I put a review on the Ace website. They deleted it. I won't purchase from Ace again. SCAM.”
“We rented a rototiller from your Linglestown store. The one blade came off when we tried to use it. It didn't dig very well and this was ground that was already dug up from last year. The young guy who waited on me when I returned in right after this happened was very argumentative and blamed me for breaking the blade. He only gave me half my money back. I wouldn't recommend renting anything from your store since we were treated this way.”
“Ace Hardware in Lake Forest park Wa. Went above and beyond with a problem of having a new kitchen faucet. Michael helped me figure out what was best way to proceed with the problem Absolutely amazing service Thank you Michael!!!”
“This is the worst experience from a rude an obnoxious cashier that refused to give me her name. Located at 125 west third st. When u asked for a manager she said oh my god there ain’t none available. What a disgrace obviously they don’t train their employees.”
“Ace Hardware on Cherry St in Denver
An employee named James at Cherry St in Denver gave my husband and I EXTRODINARY service!!
He went WAY out of his way to help us find what we needed!”
“This store does not honor their coupons. Very disappointed in this part of their service. Since they are locally owned they can choose rather or not to participate in mailing coupons.”
“Stopped by Ace in Durango again and Chris saw me right away, called me by name with a big smile and asked me how I was enjoying my new Ego snow blower, which I absolutely love. I even got a credit on my electric bill. Then he helps me find everything on my shopping list, along with an new Ego lawn mower with a huge rebate discount and a ton of info about Ego kit discounts.
This is the BEST customer service I've experienced since I moved to Durango, last year.
Thank you Ace for hiring this guy and thanks again and kudos to Chris !”
“I ordered a bag of grass seed on line, but I didn't change the pick-up location to Midland. When I stopped in to pick up my order, Brooke realized my mistake, and asked me to pull up my ACE app on my phone, to vancel and re-order the seed. I wasn't sure how to proceed, so Brooke took my phone and canceled the order. She then sold me the same bag of grass seed, and honored my $10 coupon. Thank you Brooke, it's employees like you who keep me coming back to ACE whenever I have a home project.”
“Approximately three years ago I come into the new Aces hardware store on Indian Trail in Spokane, Washington. I was kinda excited, it was kind of a new store. However, it was built-in an awkward place in West and should not have been built there. If I was a inspector planner. I would never allow that building to be built there. On our proximately 3 to 4 years ago I walked into aces hardware. I asked them if they could help me and every person at work here was not experience. I felt like I wish i'd gone to get. They helped I needed it even finding a part that had to do with sprinkler repair painting brushes anything.. Don't expect help get aces hardware. This is what you'll get when you get at Ace's hardware. Excuse me, sir, can you help me find a paint brushes that will work For acrylic application. At 22 0 girl goes. Yeah, yeah, and she falls me. And we go to the paintbrushes She knows nothing and directs me incorrectly several times I left I came back to get some sprinkler repair kits to rebuild my sprinkler. They directed me in correctly again. In one individual I really noticed was a extremely high-dose of violence and judgement. His name was zero, he had tattoos and he was very rude mental capacity of maybe a 10 year old. I asked him if he could help me get to sprinklers. Repair kit, and this is what he said. Duh the da da Dada. We don't want you duh in the store anymore. Because you're smarter than we are, and we don't feel comfortable. Show me You are smarter than us, and we know. We're really dumb We asked you not to come back to this store. Because you're showing us that we're really stupid. And we don't like that show, sir. Do you not come back to the store? And make us look dumb even though you know, more than us. I'm, i'm thinking for a minute. Wait a second, you're gonna tell me not to come back to the aces hardware store on Indian Trail. Because you don't know anything about your. You're merchandise in the store, and I'm no more than you. So you're gonna kick me out? I wasn't rude, I'm honest. In my judgement, you do not wanna go to this store. Unless you want to get in, feel really sad 😔 😟 🙁 😥 You're the worst Store I've ever been to regarding hardware. I wanna hear about the story down on Francis. On Indian Trail aces, it even gets worse. They're so immature there's no growth upstairs no brain 🙄 Alert alert do not go to aces hardware stores. Unless you're a really in an emergency, and even if you are don't buy and spend money, they're in support. A corrupt store of racism go to I suggest home depot. Let's stay away from aces unless you're mental. Everything I say is factual I do not lie. I am a christian aces is the worst don't go Don't spend your money here go somewhere else thank you”
“I am extremely disappointed with my recent experience at this store. As a small business owner myself, I was dismayed to be followed around the premises, which felt like an undue suspicion of my intentions. Upon researching further, I discovered numerous similar complaints from other customers, suggesting that this is a recurring practice by the owner. It's unfortunate that one cannot shop comfortably without feeling harassed. I initially missed that the store is listed under 'Ace Gardens' on Havana rather than 'Ace Hardware'. Had I read these reviews earlier, I would have chosen not to patronize this business. After identifying that the store owner Alex Headley was the person following me, and realizing this behavior might be profiling, I am considering taking further action”
“Beware of this stores "NO RETURN POLICY ".
Even though their corporate policy is 30 day. This store refused to honor the policy.
Here is what happened I bought a gas trimmer, used it once and was not satisfied with performance. Went in store to return it (in couple weeks), they flat out refused.
I can understand that as these folks are fairly new and too many returns would hurt their business. And me especially living right across I would definitely love to support them.
So I asked for alternatives:
a.) Can I get a store credit: answer was NO
b.) Sir can I upgrade to another trimmer that is pricier: answer was NO
c.) I really hate this product, I will just have to sell it in craigs list for 50% discount; do I have any other options: The manager turned into a robot and flat out refused.
Talk about customer service, this store would "ACE" it. I had used this store for all my needs against my better judgement to shop in Big Box stores that are couple miles away. There goes my business.”
“Every time I order online for pickup they never have the order right and they don’t care I will never order online for pickup again. They need better training for customer service”
