A Choice Reviews

Name: A Choice
Rating: 2.24

2.2 Rating 357 Reviews

31 %

of reviewers recommend A Choice

Company Reviews

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2.2

Based on 357 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tom on customer service was extremely helpful with an issue we had with a refund. Took a while but we both managed to get it sorted out. Thank you so much for your help!”

Helpful Report

Posted 6 years ago

Hi Bonnie, Thank you for taking the time to leave a positive review. We really appreciate your feedback and have passed your comments to Tom and his team. If there is anything more we can help you with please get in touch. Kind regards John Customer Relations Department

Posted 6 years ago

“Bully and pray on new and inexperienced drivers. Customer service awful.”

Helpful Report

Posted 6 years ago

Hi John, Thank you for your review. Our aim is to offer a first class level of service to our customers at all times. I'm sorry if this hasn't been your experience. If you email me using feedback@a-choice.co.uk then I will be happy to see what has happened and help you if I can. Kind regards John Customer Relations Department

Posted 6 years ago

“A cyclist hit my car 13 months ago no details were exchanged as he was over this country visiting and it's still affecting my insurance I reported it to cover my own arse yet u still costing me money absolutely shocking company”

Helpful Report

Posted 6 years ago

Hi Britney, Thank you for your review. I'm sorry to read that you are unhappy. We don't ordinarily deal with claims but I would like to help you if I can. Please get in touch using feedback@a-choice.co.uk with your contact details and I will look into this for you. Kind regards John Customer Relations Department

Posted 6 years ago

“My car was burn two month ago.Today i recive documents with question why im canceled policy and i must back money for a choice.I call them 1000 times always very busy.In same day when my car was burnt im call them and i told them-car is burnt.Im waiting two month,nobody call me about when a choice back money for the car.Is not profesional.”

Helpful Report

Posted 6 years ago

Hi Tom, Thank you for your review. I would like to help you if I can. Please contact me using feedback@a-choice.co.uk with your contact details and I will look into this and be in touch. Kind regards John Customer Relations Department

Posted 6 years ago

“There is a common theme with this company; they cancel your policy and keep your money. This happened to me today, they said I had a ccj, (I didn't know this) however this question was not asked on the comparison site directly. I received a notice of cancellation after six days, they said they will return £60 of my £247 deposit. Also any future insurance company will want to know if I have been refused or had a policy cancelled, this will probably make my insurance go up further. As a small self employed worker with an autistic child and a young family, these are the companies and challenges that can devastate your finances, My point is why did they take my money first and then check for ccj's???? Answer is to keep my money, they will keep yours too. READ ALL OTHER REVIEWS OF THIS COMPANY. CANCELATION=keep YOU MONEY. ombudsman must be contacted.”

Helpful Report

Posted 6 years ago

Hi S, Thank you for your review. I am sorry to read that you are unsatisfied. Before any payment was taken from you we asked you to read and agree with our terms and conditions online. When you did this you confirmed you had no ccj's. Of course we are sympathetic to your circumstances and we want to help you in any way that we can. If you want me to look into this further for you please contact me using feedback@a-choice.co.uk with your contact details and I will be in touch. Kind regards John Customer Relations Department

Posted 6 years ago

“What an absolute joke this company is. They cancelled my policy after asking for proof of address but as i moved back to my parents i had none. I was waiting for my licence to be renewed so i could provide them with an address. They asked me to contact the DVLA to get my last 8 digits of my licence and a check code, which i did and emailed it over thursday nite before 3pm friday as they would cancel. Today i get a txt to say it was cancelled with immediate effect. Tried to explain on the phone but they couldn't be less helpful.”

Helpful Report

Posted 6 years ago

Hi Stephen, Thank you for your review - I am sorry to read that you are unhappy. If a customer isn't linked to the address they have given then we ask for proof of address as part of our validation process. It's for your protection to make sure that you are correctly insured and if you ever need to claim then the claim will go through with no issues or delays. If you want me to look into this for you to see if anything has gone wrong please email me using feedback@a-choice.co.uk with your contact details and I will be in touch. Kind regards John Customer Relations Department

Posted 6 years ago

“Company ran by thugs. They refused to insure my car when I moved address, in the same village this is baring in mind!! Did not offer me another policy and charged me for the privilege of loosing my insurance upwards of £300. Customer service is awful, takes 2 hours to get through to someone who is then either completely rude, or so unhelpful they pass you on and on and on until you reach a rude man named John. Would not recommend.”

Helpful Report

Posted 6 years ago

Hi David, Thank you for your review. I'm sorry to read that you are unsatisfied. Our aim is to offer a first class level of service at all times. If you email me with your contact details I will be happy to look into this for you and see if I can help. You can get in touch using feedback@a-choice.co.uk Kind regards John Customer Relations Department

Posted 6 years ago

“the are proper thieves .. dont use this company my policy was £1700 a year and at the end i payed out mote than £3500 and still they cancel my insurance also these thrives are rude and unprofessional..Avoid avoid avoid”

Helpful Report

Posted 6 years ago

Hi Husnain, Thank you for your review. I would like to look at your policy and understand what the issues are. Please email me using feedback@a-choice.co.uk with your contact details and I will get back to you. Kind regards John Customer Relations Department

Posted 6 years ago

“Good price Good customer service”

Helpful Report

Posted 6 years ago

It's great to hear that we were able to provide you with competitive insurance and that you are happy with our service. Thank you for taking the time to leave a positive review. Kind regards John Customer Relations Department

Posted 6 years ago

“if i had the chance to put a zero or minus star i would! my brother who is dislexic took out a policy on the 21st july to which they took a £87.26 deposit i then recieved an email stating they needed address documentation to which i called them and told them i could not provide due to lodging at my sisters . yet they still sent me a 7 days cancellation my sister was not willing to put me on any of her address bills such as council tax as they wanted! i have now just recieved a debt letter of £124.84 no explanation whatsoever of what the bill is for . after numerous phone calls they said they will take the commision charge of as ive only had insurance for 19days yes bloody 19 days so they have reduced it to £87.26 which i still am refusing to pay! They chose to cancel the policy after the 14 days have elapsed funnily eh! i would not recommend this company to anyone they are of no help and just day light robbers! and i dont know how these are able to operate apparently there is 3 companys that deal with 1 insurance the BROKER the insurance COMPANY and a FINANCE company no wonder sodding insurance is so bloody dear.... My next step is now to go to the financial ombusman as im not happy with the way they have delt with my brother ! no insurance company charge if THEY cancel the insurance . well achoice expect the ombusman to be intouch as this is out of order !”

Helpful Report

Posted 6 years ago

Hi D, Thank you for your review. I'm sorry to read that you are unhappy and I would like to help you. Please email me using feedback@a-choice.co.uk with the policy details so I can look into this for you and understand what's happened. Kind regards John Customer Relations Department

Posted 6 years ago

“The WORST insurers I’ve ever heard of. Money grabbing toss pots, the lot of them! I urge each and every person who has received neglectful, disgraceful or overall bad experience to direct their concerns to the financial ombudsman. It’s a free service that will look into your case from a Neutral perspective and is legally binding. They’re nothing but thieves. Soon reading their reviews I now know I’m not the only one they’re doing this to. To have 17/20 reviews rated as 1* is embarrassing. The management teams should be ashamed of how much of a dismal company they’re running, this lot couldn’t manage a dog on a lead! Unfair terms, denying rights... you name it they’ll try it. Trust. Waste of time and money, especially as they try and grab it all. Appalled to say the least... see you in court, pigs.”

Helpful Report

Posted 6 years ago

Hi J, Thank you for your review. Since you left this review I'm grateful that we were able to talk through your issues and resolve them to your satisfaction. If there is anything we can help with in the future please get in touch. Kind regards John Customer Relations Department

Posted 6 years ago

“I wouldnt even rate them the one star this is the worst insurance company by far they are blaming us for an accident wich we wasnt even involved in and weve even shown proof and they wont be your insurers there just a third party trying to make money scamming a holes”

Helpful Report

Posted 6 years ago

Hi H, Thank you for your review. I'm sorry to read that you are unhappy, however we do make it clear that we are an insurance broker. We don't normally deal with claims however if you send me more details using feedback@a-choice.co.uk I will look into it and try to help you in any way that I can. Kind regards John Customer Relations Department

Posted 6 years ago

“A choice is rip off company. Never ever use them and avoid in any cost”

Helpful Report

Posted 6 years ago

Hi Paul, Please contact me using feedback@a-choice.co.uk to let me know what you are unhappy with and I will do my best to help you. Please include your contact details so I can trace your policy. Kind regards John Customer Relations Department

Posted 6 years ago

“As poor as it can get. I never managed to get hold of no one on the phone. They didn't even send me the welcome pack only after 3 months of being insured, despite me chasing them via email several times, only to find that they are not actually my insurers it was another company with just as bad reviews. I just sold my car and I am now on hold with them for more than an hour to inform them that. Even if I would have been involved in an accident I wouldn't knew what to do with this insurer. From the bottom of my heart! STAY AWAY!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear that you are not happy with all aspects of the service you have received. If you would like me to look into this further for you please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department

Posted 6 years ago

“really good prices with low excess charges”

Helpful Report

Posted 6 years ago

Hi Robbie, Thank you for taking the time to leave a positive review. Your feedback is appreciated. Kind regards John Customer Relations Department

Posted 6 years ago

“One of the worst insurance companies ever used. VERY POOR, they’re rude, they don’t care about you. *Don’t use A-Choice ever*”

Helpful Report

Posted 6 years ago

Thank you for your review. I would like the opportunity to look into this further for you and understand what your issues are. Please email me using feedback@a-choice.co.uk with your contact details and I will get back to you. Kind regards John Customer Relations Department

Posted 6 years ago

“Terrible company. They need to redesign they're customer service model and team. Not friendly, passive aggressive and seem to hate new/1st time drivers. I would definitely not recommend.”

Helpful Report

Posted 6 years ago

Hi Jaimiee, I'm sorry to read that you are unhappy and I would like to look into this for you and understand your comments in more detail. Please email me using feedback@a-choice.co.uk with your contact details and I will get back to you. Kind regards John Customer Relations Department

Posted 6 years ago

“They take forever to answer the phone, I will never be using them again. Waste of time and money, no matter which number you call them on, its totally ridiculous, especially if your on a break at work”

Helpful Report

Posted 6 years ago

Thank you for your review. I'm sorry to read that you are unhappy. Our aim is to provide a first class service and to keep call waiting times as low as possible. If you have any queries please email using feedback@a-choice.co.uk with your contact details and I will do my best to help you. Kind regards John Customer Relations Department

Posted 6 years ago

“Fantastic Service, I am a provisional driver and I was nervous about phoning for the first time to get insurance on my car, but the gentleman who I spoke with was very good! He explained everything very clearly and did not make me feel pressured at all! I was very comfortable while talking to these people, will definitely look at them in the future after a great service! Brandon”

Helpful Report

Posted 6 years ago

Hi Brandon, Thank you for taking the time to leave such a positive review. It's great to know that you are happy with our insurance product and also with the level of service you have received. Your feedback is appreciated. Kind regards John Customer Relations Department

Posted 6 years ago

“Do not use this company!! Communication is non-existent, rude staff, asking for the ridiculous paper and just all round useless. I wont bore you with my story but just know that there is a reason why these look so cheap and thats because of the countless hidden fees they never mention.”

Helpful Report

Posted 6 years ago

Thank you for your review. Any charges that are applied are published and accepted by our policyholders. Our aim is to provide a first class level of service at all times and I am sorry if this was not your experience. If you would like me to look into this further for you please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

A Choice is rated 2.2 based on 357 reviews