ActiveQuote Reviews

Name: ActiveQuote
Address: Global ReachDunleavy Drive, Cardiff, United Kingdom
Rating: 4.62

4.6 Rating 1,462 Reviews

92 %

of reviewers recommend ActiveQuote

Company Reviews

Questions

Metrics

4.6

Based on 1,462 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

029 2009 0389

Email:

compliance@activequote.com

Location:

Global ReachDunleavy Drive
Cardiff, United Kingdom
CF11 0SN

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ActiveQuote 5 star review on 10th October 2024

Clara

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“James Evans was very professional in reminding me that my insurance was up for renewal well in advance, which was very helpful. He also helped me get a better rate on my current Health insurance, again very helpful for me as every little helps! Very pleased and happy with the service that James has provided me with. Keep up the good work!”

Helpful Report

Posted 10 years ago

“Very professional, highly efficient and competitive. I was unfortunate enough to experience another provider's service which sounded great at the start but turned out to be everything that Active Quote is not. Abbey Facey was very impressive even when it looked as though I was renewing via another provider. I generally believe in giving feedback that allows for improvement but on the this occasion there is no need.”

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Posted 10 years ago

“I gave this review 3 stars rating it normal, however I could have given it less as initial phone call to me indicated that I was paying £132 for 2013/2014 and I was now going to be paying £130 for 2014/2015 resulting in a reduction in my payments also I was informed that I had made an amendment to policy in January 2014 neither of these statements was correct and I informed lady of this and she said she would call me back, I feel this happened due to lack of preparation of my case on behalf of caller. When call back came following day caller recoqnised her failure previous day and informed me that I was correct in informing her payment information was incorrect, and she now informed me instead of a reduction in my 2014/2015 payments as previously informed there was now an increase in these payments which I have accepted also the amendment she referred to was made not by me but by active quote as a result of active quote making error in my address. As I was asked to give a fair assessment of this process this I believe is what I have done and I would hope this will assist in future contacts. Jim Heffron”

Helpful Report

Posted 10 years ago

“Seemed Ok but would have preferred a few alternative quotes to have been presented at ti,me of renewal including cheapest and pro's and con's against these and current provider. It also seems that I had not opted for a free benefit (mylogbuy) from the insurer - when I queried it I was told I would have to contact the insurer who then told me they hadn't automatically included me because I had not ticked the box for this benefit.”

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Posted 10 years ago

Hi Sunil, we aim to always provide the best service to our customer at the point of renewal. Thank you for your feedback. Hugh C ActiveQuote

Posted 10 years ago

“I found your service to be excellent, a knowledgable, friendly agent provided all the information I needed to make a decision without making me feel pressured or harried. Thanks!”

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Posted 10 years ago

Hi Peter, thank you for taking the time to review ActiveQuote. Hugh C ActiveQuote

Posted 10 years ago

“Excellent service. I was given a lot of guidance when selecting the health insurance policy.”

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Posted 10 years ago

Hi Jorge, thank you for your feedback. Hugh C ActiveQuote

Posted 10 years ago

“Very helpful broker, called and arranged better time to be in touch. Took note of my requests and came back with alternatives. Well done.”

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Posted 10 years ago

Hi Jeremy, thank you for leaving us a review. Hugh C ActiveQuote

Posted 10 years ago

“I was very happy with the service and have no reason not to come back In Years to come.”

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Posted 10 years ago

Hi Devi, we are happy if you are happy, please do come back if you have any questions or would like to compare Income Protection Insurance or Life Insurance. Hugh C ActiveQuote

Posted 10 years ago

“Mark Williams was excellent, both knowledgeable and professional throught....he won the deal for his company.”

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Posted 10 years ago

Hi Ronald, thank you for providing such great feedback for ActiveQuote and Mark in particular, it is much appreciated. Hugh C ActiveQuote

Posted 10 years ago

“All my questions were answered with patience and I was guided towards the policies that best fit my needs”

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Posted 10 years ago

Hi Mitch, your review is much appreciated thank you. Hugh C ActiveQuote

Posted 10 years ago

“The key to choosing a healthcare package is to be aware of whats available from providers and to determine from the outset what you need now and what you might need in the future - Active Quote were more active than most in explaining and more significantly getting the best deal out of providers whose main objective is to provide as sparse a package for the maximum price - its a commercial transaction so dont be lulled into thinking that any of the providers are charities despite what BUPA says !”

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Posted 10 years ago

Hi Mike, thank you for taking the time to write us a review. We strive to provide our customers with the best information and can always find the best deals around and I'm happy we did the same for you. Hugh C ActiveQuote

Posted 10 years ago

“Early contact regarding renewal. All paperwork swiftly despatched.”

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Posted 10 years ago

Hi John, I'm glad your renewal was dealt with efficiently. Thank you for your review. Hugh C ActiveQuote

Posted 10 years ago

“As I already had the quote from my health insurance I did not feel that I needed the services of Active quote this year. I didnt receive any communication from them until 2 days before the due date of the policy so would not have had time to shop around anyway.”

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Posted 10 years ago

Hi Janet, I'm sorry we were unable to contact you sooner regarding your renewal but I'm glad every was sorted for you. Hugh C ActiveQuote

Posted 10 years ago

“After setting out requirements, the agent responded with a few alternatives which was then explained in more detail during a follow-on telephone call. All subsequent email correspondance were prompt and assisted in making a more informed decision about which cover to select. Will recommend this service.”

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Posted 10 years ago

Hi Maggie, your feedback is much appreciated and thank you for recommending us. Hugh C ActiveQuote

Posted 10 years ago

“As always, a very friendly, efficient and professional service.”

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Posted 10 years ago

Hi Andrew, thank you for taking the time to review ActiveQuote. Hugh C ActiveQuote

Posted 10 years ago

“No contact initiated from ActiveQuote before the renewal date. After my chasing the matter was rectified by a Team Leader and the renewal details eventually resolved. I would hope for a considerably improved service next year.”

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Posted 10 years ago

Hi Richard, we are always improving our service and we will hopefully provide you with a more satisfactory service next year. I'm glad everything was sorted in the end. Thank you for your feedback. Hugh C ActiveQuote

Posted 10 years ago

“Sending out renewal notices 1 week before the policies are due for renewal is not satisfactory, especially given that the letter was dated August 24th with a postmark dated September 24th and received on October 3rd. Not what I need from a service provider.”

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Posted 10 years ago

Hi David, Thank you for your feedback. We take unsatisfied customers very seriously. I'm sorry our service was not satisfactory. We make every attempt to contact our clients by phone and email weeks before their renewal date to discuss their options, unfortunately we were unable to do so this time. We will rectify any problems to ensure this does not happen again. Hugh C ActiveQuote

Posted 10 years ago

“Easy to set up, communicated with from start to finish and assistant on the phone went through all the key points to ensure that what I was purchasing was suitable for my cover required. Highly recommended.”

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Posted 10 years ago

Hi Robert, thank you for your review. I'm glad you found a suitable policy. Hugh C ActiveQuote

Posted 10 years ago

“ActiveQuote Health Ltd found me a better policy, with a top class company, at a considerably reduced monthly premium. The transition was very smooth and I would not hesitate to recommend this company.”

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Posted 10 years ago

Hi Shirley, thank you for review. We're happy we helped you find a better deal at a reduced price. Hugh C ActiveQuote

Posted 10 years ago

“Excellent service throughout. We dealt with Claire Birch who spent time going through all of the options and produced a very good package at a considerably cheaper rate than our present insurers. We will certainly recomend your services to our friends.”

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Posted 10 years ago

Hi Hanita, Thank you for taking the time to write a review, Claire is an excellent health insurance specialist and I'm glad she was able to help you with your enquiry. Hugh C ActiveQuote

Posted 10 years ago

ActiveQuote is rated 4.6 based on 1,462 reviews