“Ordered 2 pair of trousers 5/12/23 refund 15/01/24 could not complete the order ,only time they got in touch when I had emailed shocking customer service. I will never use this company again.”
“After a waiting period of 10 weeks, my order still hasn't been delivered. While they initially responded to my emails with assurances of sending the items, their recent lack of response is concerning. Attempts to reach them by phone have been unsuccessful. I strongly advise against choosing this service.”
“Order - S282910
These guys just steal your money even if it’s a very small amount. Ordered a gilet early December. Still haven’t received it. After numerous emails across Dec, I got a reply saying technical issues had delayed the order. I then asked to cancel the order and refund my account. This was mid Dec. Still nothing. Still chasing. Still nothing. Absolute tossers who simply steal money from its customers through what looks like a valid website. It’s not. Please DO NOT BUY from them. They’re just stealing your money with no consideration for the customer who has invested their trust in their product which in turn, turns out to be a SCAM. They simply take your money and run.Still waiting on a refund. AVOID
Date of experience: 05 December 2023”
“Got to be the worst supplier I have ever used, totally incompetent, no order, no explanation, excuses by the truck load. Don’t go anywhere near them.”
“1 star is pushing the boat out for this company, admittedly I did receive my order in timely fashion, but the work boots were small so returned the item via collect+ tracked the delivery back to the company they received the the boots back on the 19th Dec, no email to say they have received the item back and no refund issued as of yet. Emailed their customer services and no replies tried phoning the number I found online straight to answer phone and I have had to go through the credit card company to get my money back. Do yourselves a favour use a different company -5 stars imo
AVOID! AVOID! AVOID!
and if you didn't hear that AVOID!!!!!!!!!”
“I wish I could not give one star they are the worst most unreliable company I have dealt with they charge extra for a speedy delivery and with in a few days they send apologies for delays I beg you not to deal with this company they are a letdown”
“I ordered jackets and the company said 3 to 5 working days for delivery. The jackets came a month later.I have to say, I was in contact with customer service during this time and they did respond .I am Very happy with what I got and will order again off them.If you are in no panic with items, then yes do buy here as reasonably priced. Otherwise look elsewhere for service.”
“Arrived after a month of delay. They were ignoring my emails and then refusing to cancel my order before dispatching it. Lost my Costumer and now they asked for 20% restocking fee. They never apologised. That’s not a business, this is a big joke.”
“I ordered a blazer paid£129.95, did not receive confirming order, nor delivery address and delivery date. Website says delivery within 48 hrs unless special fast delivery. After 2 days no delivery, sent email . Customer services advised 2 week delay in delivery. I sent email instructing to cancel and refund, as I needed the garment for a function in 2 days time. Since 10 /10 I have been asking for my money back on Fri 13/10 garment arrives from different company Brooke’s Travern. Returned garment Sat 14/10/23 and since hassling for my money back. Active sent me a return slip with all details now after 5 emails each requesting confirmation order No which I never received.
Stay away from this Company very poor customer service.”
“This company extremely poor on communicating with customers and delays don’t give positive feedback would not use again 20 days plus and still waiting for delivery status”
“Delays, delays, delays.....and no delivery. Avoid this company - they are either fraudsters or very poorly run, either way I suggest you steer well clear.”
“Made my order on the 13th Sept. Quoted 3-7 days delivery. Taking into account 2 days for a bank holiday, the order had not arrived. emailed on the 27th Sept via the online email link. got an automated response that it would be 5-7 days for a reply... no response. Called the phone number and left a message on the answer machine on the 3rd... no reply. Again, emailed to the customer services email address... no reply. Only replied when I tagged them in a twitter post. and even then a blunt reply, " What is your order number?"
My order turned up yesterday ( 06/10/23), nearly 4 weeks after ordering.
With no communication as to a delay, or items out of stock, no responses to messages sent and a rude blunt first contact back, I can not recommend this company in any way shape or form.”
“257433 (S257433-S257433
Activewear group have stolen from me. It’s that simple. I can’t believe they have as many stars on here. On trust pilot, they have 1 and that’s too generous. 3 weeks ago I ordered and nothing. No order and no one answers emails. Company of thieves and scum bags.”
“Avoid this terrible fraudulent business.
Never recieved my order, or a reply to my numerous emails and voicemails asking where my order was.
Eventually went through the bank for a refund and reported to trading standards for fraud.”
“Appalling service they take the money and no delivery , I've just read other reviews and wish I'd done that before I ordered.ill be requesting a refund from Paypal”
