“After paying $30 extra for 2 day shipping, I was told 2 weeks later the dress I ordered was now out of stock! So frustrating!!! I was then told of two other sizes I could pick which I didn’t think would fit but one actually did. Sadly, by the time this super slow order arrived, I had to fly out the next morning and so it was too late to even get it shortened. So frustrating and sad!”
“This was my first experience with ADASA and I'm sorry to say it may be my last! There was difficulty in getting answers from customer service when I first called about a dress, but I decided to just purchase it anyway (she had no way to answer my questions even after a 20 minute phone call. She was very pleasant but not helpful). I waited and waited and waited for news of when the dress would ship. Finally after 5 days, I called because it still hadn't shipped from their facility and was told they'd look into it. I got a return call telling me the dress wasn't available and they couldn't find it in the warehouse. WHAT?? How can you sell something if it isn't in stock? I was on a timeframe needing the dress for a wedding and was left empty-handed and scrambling because I lost a full week. It then took them several days to refund what I paid which should have happened immediately. No real apology. No real explanation. Nothing. Not good customer service and not a way to keep a new customer. I honestly started thinking the whole thing was a scam. Not a good first experience.”
“I ordered a dress which arrived on 8th of August, unfortunately ADASA sent me the wrong dresses as the order is meant for someone else not me. I've been on the phone tirelessly trying to resolve this, it's been 8 days and I'm yet to hear anything at all back from their Processing team who is supposed to send me instructions. I've no idea what the instructions are, can't talk to the team either. You have literally caused me so much stress and paying for international calls as you don't reply to emails. The dress is for my engagement party, it's not cheap either, you've totally ruined this for me. Do not order from Adasa unless you want to spend weeks stressing because of their incompetence. I just can't understand why couldn't you send me the correct dress and I would've returned the ones you sent in error?!?!
Only rating the dress even though I haven't seen it so that I'm not slagging Marsoni as it's not their faulr”
“Shipping was quick. However, I hate both dresses I ordered. I was not aware when I ordered that there is a "no return" on sale items. Unless you have tried on the dress in a store, I would not order from this company.”
“Received my order very quickly.
Unfortunately, it doesn’t fit so I’m having to send it back and re-order a different size. Waiting on the return instructions to be sent to me.”
“Buying from Adasa was my worst shopping experience ever!! I bought a very expensive dress. It did not look good on me. Returning that dress was an ordeal: I had a window of a few days, had to take several pictures of the dress, of the return FedEx box, and request a receipt signature. I immediately returned the dress using FedEx the day after I received it. Well the returned dress was received, but no acknowledgment from ADASA. I kept calling their customer service. A very rude person would answer and not even give me a timeline for when I would get credit for the return. By the way they don’t give a refund, only credit. She kept saying her team had to inspect the dress. When I asked how long is it going to take to inspect the dress, since they had received it 10 days before, she would not give me any answer. Finally I got a credit into my account. About a month after they had received the dress! The credit was a couple of hundred dollars less then I paid, for no reason!!! And you only have a window of a few months to use that credit. And by the way, whatever you buy with that credit cannot be returned!!! What an atrocious company! What a nightmare!!!! I will never ever buy from them again, or recommend them to anybody!! Worst experience ever!!!!!”
