Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 983 Reviews

2 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 983 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 9th December 2024

Anonymous

Adexa Direct 1 star review on 6th December 2024

Caribbean Cookout

165

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful company. We spent a good chunk of money on 3new bar fridges and when they were delivered I had time to a cursory check and noticed no damage. Unfortunately when unpacked 1 of the fridges was damaged and missing the digital reader so it was unable to come down to temperature. Reported to Adexa who delayed the whole complaint process until their 14 days after the delivery was up and then refused to help any further. Utterly disgusted by their lack of decent customer service.”

Adexa Direct 1 star review on 21st December 2023

Helpful Report

Posted 11 months ago

“Don't order from this company product it is not good at all waste money”

Helpful Report

Posted 11 months ago

“Ordered a tap. Paid extra £19.99 for shipping in UK. One week later still had not been shipped. Contacted them for an explanation. They said that I paid for standard delivery and that's why it had not been shipped yet. What! I demanded to know when it would be shipped. They cancelled the order. Rude, unprofessional company. Stay away.”

Helpful Report

Posted 11 months ago

“Avoid! Went online and ordered items in stock. 1 parcel out of 2 delivered on time. Second parcel I had to chase up, just to find out the item is out of stock! I've been offered refund or replacement so I took replacement (online was in stock!) and again 2 weeks later, after my emails I find out item is out of stock and they don't know when item is back in stock?! After 6 weeks going to chase refund! Communication is terrible, customer service even worst!”

Helpful Report

Posted 11 months ago

“Do Not Use This company delivers wrong items that are damaged and then do not give you your money back. We have contacted them everyday for weeks chasing our refund but have not got it. Sam the transport manager will not speak to us on the phone although he agreed our bacs payment and that the item was mispicked by Adexa. The customer service will not give names or allow you to speak with the accounts department. Everytime we call they claim to not know anything about our case and say a refund will be requested. tehy also say they will requested a manager call back to us within 48hours which does not happen either. The customer service also refuse to give their names so you cant follow it up.This is a carefully scripted response to refunds to delay the process. we will now be taking the legal route.Which we had read the reviews before dealing with company. Would advise that you do the same.”

Helpful Report

Posted 11 months ago

“Toaster arrived on time but badly packaged and with a broken plug. Also ordered a pot & pan that was out of stock and arrived 2 weeks later. Never received any emails. Dreadful communication. Tried to get a refund, called after approx. 20 days to be told that item was received but not logged on system. Will take at least a further 14 days. Worst customer service experienced. Avoid this company.”

Helpful Report

Posted 11 months ago

“Should have read the reviews. Missed their own deadline. Terrible service. Avoid.”

Helpful Report

Posted 11 months ago

“The goods which I ordered were never delivered. I requested a refund which has not been given. They are now failing to reply to communications. PLEASE DO NOT RISK LOSING YOUR MONEY BY ORDERING FROM ADEXA DIRECT LTD.”

Helpful Report

Posted 11 months ago

“Absolutely fuming. Worst customer service ever. When I ordered 4 chairs in July only 1 arrived. Was told they were not in stock snd because I didn’t reply to their e-mail immediately was told that the remaining payment would be coupons. I challenged this and was told there was nothing they could do as this was their policy!! Ordered other items later and was told that the coupons were were out of date!! MY MONEY out of date!!! NEVER will I use this company again”

Helpful Report

Posted 11 months ago

“Package was delivered damaged and when asked regarding a compensation they said that they can’t accept it and they can offer a return however I have to pay for the delivery. This is ridiculous”

Helpful Report

Posted 11 months ago

“I had an unfortunate experience with this company that I feel compelled to share in order to help others avoid a similar situation. They initially took my money (over £400), promising a specific delivery timeframe which they failed to meet. As if that wasn't frustrating enough, they couldn't confirm when or if they would even dispatch the goods. To make matters worse, when I requested to cancel my order, they insisted on managerial authorisation and wanted to impose a substantial cancellation fee, which is clearly against UK consumer law. When I pointed this out, they refused to engage in any meaningful discussion or resolution. This experience left me with no choice but to initiate a chargeback through my bank to recover my funds. I strongly advise everyone to avoid dealing with this company at all costs. Their actions are not only disappointing but also questionable in terms of ethical business practices. It's essential to be cautious and well-informed when making purchases to protect yourself from such unfortunate situations.”

Helpful Report

Posted 1 year ago

“If I could provide less than one star I would. I purchased a fridge, it got delivered, driver left without saying a word and when unpacked the fridge was damaged beyond use. Now I’m told that I should have inspected the fridge while the driver was waiting and refused the delivery. What planet do you live on? No driver would wait whilst I carefully unpack the item to check its condition …….this one didn’t even give us the chance to say anything. There was no damage to any of the external packaging. On complaining you informed me I should have not signed for the delivery which I didn’t and when I highlighted this you informed me signatures have been suspended for Covid and it was my responsibility to pay for return. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. Customer service is clearly not part of their philosophy”

Helpful Report

Posted 1 year ago

“Bad customer service. Avoid the quality of the product or get trapped. Never will recommend them”

Helpful Report

Posted 1 year ago

“The support number was shockingly unprofessional. The lady was rushing me off the phone. Attitude and lack of customer service skills. Late delivery and still just an insincere sorry. Avoid this company!!!”

Helpful Report

Posted 1 year ago

“Ordered 2 chest freezers on Monday expecting delivery by Friday. Rang to check and was told middle of following week. Rang back to cancel only to be informed there is a 25% cancellation fee and a 24% carrier cancellation charge and the goods hadnt even been collected So my order of £237 has cost me £83. Its in their T&Cs apparently. Avoid this company”

Helpful Report

Posted 1 year ago

“Just recived a Pizza prep fridge with the marbel top completely smashed and called for return and they dont take it back. Asked for refund same thing. DO NOT ORDER FROM THEM. IF YOU WILL HAVE A DAMAGED EQUIPMENT THEY WON'T REFUND YOU OR TAKE IT BACK”

Adexa Direct 1 star review on 5th December 2023

Helpful Report

Posted 1 year ago

“If I could give 0* I would, Criminal would be the word, I have had a bottle fridge for 4 months and it stopped working, However, I have to pay for it to be repaired, Absolutely disgusting, I would never buy from them again, I have purchased a fair bit in the last 4 months. 12 months warranty is not worth the paper it's written on.”

Helpful Report

Posted 1 year ago

“I would give them zero stars if it were an option, because that’s about what this company is worth. Dishonest thieves who are unprofessional. If you want half of your order or want to get scammed; this is the business for you!”

Helpful Report

Posted 1 year ago

“They were unwilling to change the delivery even though I had paid £85 extra. I can’t pick the items up. Please be careful they force you into their terms and conditions. if you need to cancel your order for any reason they will charge you between 5% -25% the product had even left their warehouse. Avoid!!”

Helpful Report

Posted 1 year ago

“Worst company ever. Rude customer service. This company is a scammer. Avoid please!”

Helpful Report

Posted 1 year ago

Adexa Direct is rated 1.1 based on 983 reviews