Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,000 Reviews

2 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,000 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 22nd January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t give no stars but this company is an absolute disgrace. Microwave broke after only 5 weeks and they would not accept a return without cost to the customer. No one answers the phone and they take days to respond by email and then offer no help. AVOID AVOID AVOID”

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Posted 5 years ago

“Trust me their delivery system is super poor. their customer carer is super rubbish. I am happy to present email evidence when needded.”

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Posted 5 years ago

“Well just like some others that paid you money and trusted you, I received a broken machine, sent it back, got a wrong replacement 2 weeks later, sent it back then could not get any reply from you, only conclusion you are not people to deal with, anyone even thinking of doing business with this company, Don't!!! What goes around generally comes around, dont you know!!”

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Posted 5 years ago

“Ice machine didn't work after 4 months. Endless emails and money spent on an engineers report and they refuse to reply to me or the engineer. Worst company I have ever dealt with.”

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Posted 5 years ago

“DO NOT USE THIS COMPANY TO PURCHASE GOODS. I bought a stainless steel racking unit, it arrived in a damaged box mid August, the courier freely admitted it had been damaged in transit, and duly took photos of the damaged packaging, I signed for it as not checked/unopened/courier photos available. When the box was opened, the whole racking was damaged, bent, and clearly unable to be used. I rang Adexa, to be told to lodge my issue by email, with full photos of the damage, and they would respond. Seven weeks later they finally responded as follows: Magdalena (Adexa Direct) Oct 15, 15:21 BST I do apologize but with the timeframe, there is nothing that we can do it. Kind regards, Magdalena Adexa Customer Support What a joke!!! The lengthy timeframe they mention is their 7 week response time??? They are not interested, DO NOT USE BY ORDER OF THE PEAKY BLINDERS!!!”

Helpful Report

Posted 5 years ago

“SCAMMERS - Will not honour statutory guarantees or their own. Avoid they are cheap for a reason.”

Helpful Report

Posted 5 years ago

“delivered wrong item adexa wont sent the right item, very poor please do not use this company they are very very low class, do not deal with Christina Very low class Very low class Very low class”

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Posted 5 years ago

“I wouldnt give this company any stars but couldnt write this message without clicking one star. DO NOT USE THIS COMPANY TO PURCHASE GOODS. I brought a freezer 6 months ago and have contacted Adexa with numerous issues. It was delivered with a missing part on the leg, the door doesnt like closing and the temperature reading on the outside of the freezer doesn’t correspond with the temperature inside which is clearly a lot higher because the food isnt frozen solid. I have sent numerous emails to adexa but did not get a reply so I decided to phone today. I was shocked to be told that the guarantee only covers parts and not labour or fitting. I was told to get an independent engineer to inspect the freezer and to send a report but was again advised that the warranty only covers parts. It does not cover labour or fitting and the product would not be replaced and there was no refunds. I raised my concerns that this freezer is not fit for the purpose it was sold for. The girl just kept repeating the same robotic statement that she is obviously use to repeating. Please do not deal with this company. They are clearly a rip of company who just want to take your money and not sort out any problems that occur. BE WARNED”

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Posted 5 years ago

“Took a week to arrive but are more than happy with the product, it was described well and is of good quality for the price. I had been worried after reading other reviews, but for me, I am pleased to say I have had no issues and are pleased with my purchase.”

Helpful Report

Posted 5 years ago

“Order arrived damaged, they wouldn't refund or replace it. Unable to get hold of them on the phone. Appalling product and appalling customer service. AVOID”

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Posted 5 years ago

“Would only deliver to the kerb but driver wouldn't wait for us to get it inside and check for damage as he was parked illegally and said he doesnt get paid to wait so we signed for it. Upon opening the whole front corner was smashed to pieces but adexa wont replace it because we signed for it. Basically the company ripped us off (for all we know they could be well aware that its badly damaged before sending) so I'm down by £400 and a i have a fridge that has to go straight into the bin. Adexa need to change their rules and start taking responsibility, if your delivery drivers wont wait for us to unpack age it and check for damage then what are we supposed to do?”

Helpful Report

Posted 5 years ago

“We purchased a ice machine that is faulty and leaks water all over the floor as soon as we turned it on. Emailed Adexa and we have been told they will not replace this product but will send out parts to repair. Only problem is we have to pay for the engineer to come and take a look, then pay for the repair. If only i would have read the reviews below prior to ordering from this company.”

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Posted 5 years ago

“Damaged Freezer on arrival, can't be used. Will not answer email or the phone. Terrible company and awful customer service.”

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Posted 5 years ago

“Item arrived perfect working order within 3 days of ordering.”

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Posted 5 years ago

“Absolutely disgusting services. These foreign ladies who cant even speak english give one the worst customer service ever. Never again and guys dint order from these people”

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Posted 5 years ago

“Placed an order and have received nothing! They do not answer the phone! I can't get my money back if they don't answer the phone!!!”

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Posted 5 years ago

“hi, i sent you many times email, can you answer me back, or you expecting from me to forget it? I am trying to communicate by mail, i am calling a dead phone 2 weeks now and nothing.This is ridiculus from a company that internet is full. Today i was calling 15 minutes ,someone picked up the telephone and when i start to say my problem she turn off the telephone. Unbelievable If you not believe me try to call customer service from them site.”

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Posted 5 years ago

“Item damaged on arrival a SS sink, no one answers phone. Finally got through via email. They said no refund and suggested that I repair the bent sink myself with a hammer! You could not make it up. AVOID.”

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Posted 5 years ago

“We ordered a small,non standard size kitchen sink and although size wise it fitted perfectly in the space we have been unable to buy taps, so it has been unusable for 2 months. Adexa customer service has been appalling and very unhelpful so after constantly being ignored, in not returning calls and emails or offering a solutions, we had to buy a drill bit to make an additional hole to accommodate standard taps. We would never use Adexa again and would be definitely not recommend them and by looking at the review neither would a lot of other people!”

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Posted 5 years ago

“Absolute appalling service missing delivery,product never worked,those worked never lasted two weeks,when complaint about missing delivery I got told did you film when opening packages being in business for 26 years never came across such a conn company stay away pay few extra pounds for better quality and service”

Helpful Report

Posted 5 years ago

Adexa Direct is rated 1.1 based on 1,000 reviews