Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,025 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,025 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 7th February 2025

Mark

Adexa Direct 1 star review on 22nd January 2025

Anonymous

178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a stock pot... after a long wait and many emails, I received a cheap looking stew pan......not the item i ordered. when I called customer services they said the picture of the item I was buying was for illustration only and not accurate. I have ended up paying good money for something I didn't want or need. Please do not buy from this company.”

Helpful Report

Posted 4 years ago

“Absolutely shocking company. Sent the wrong item and told me the pictures are for illustrative purposes only as stated in the T&Cs!! You could end up with anything in other words. There are lots of other customer complainants on line, cases brought against them articles about their appalling service and people who have been ripped off. DO not trust this company with your order or hard earned cash.”

Helpful Report

Posted 4 years ago

“The worst company I have ever dealt with. Buyers beware! No order confirmation Late delivery damaged goods poor quality no response terrible attitude when you do get through refusal to fix problem no refund no returns unless you pay 25% and send it back yourself NOT TO BE TRUSTED! Total rip off merchants. Goods arrived in pieces, if you can get through to customer services they don't care and have no intention of helping resolve any issues only in conning more money out of you. Trading Standards should shut this place down. Absolutely disgusting that this company is allowed to trade. I only wish I had read the reviews first!”

Helpful Report

Posted 4 years ago

“I purchased a bottle fridge from Adexa and after I hadn’t received any correspondence or the item l looked to make contact, the phone lines are not answered so I took up an online chat. The result of the on line chat was that they would look into it and come back to me. Adexa never came back to me so I logged a complaint on e-mail, I did get a response telling me they were unable to locate the item in the warehouse?? After another couple of weeks without the item or any correspondence I decided to cancel the order, it then took several e-mails and a long wait to get the money returned. I am afraid as I never received what I bought and now need to purchase again I would not recommend or ever use again and as I have an event hire business we do purchase a fair few bottle fridges and other catering equipment.”

Helpful Report

Posted 4 years ago

“3 out of 8 containers were broken upon arrival. I contacted them with pictures only to be told that they had a 24/hr reporting policy. Absolutely ridiculous in this day and age, especially now when working from home and having to watch kids. Do not buy from them!!!!!”

Helpful Report

Posted 4 years ago

“Very very bad customer service!!! I order first time form here and never received, nearly a month!!! Manager and staff all useless no apologies no any sort of compilation!!! I don’t know how they run there business, I rang them many times and end up nothing!! I suggest to everyone please please don’t order from here!!! it’s just wast of time and money!!”

Helpful Report

Posted 4 years ago

“I wouldn’t recommend this company at all no customer service my order all are wrong guest what? no one answering f..... phone”

Helpful Report

Posted 4 years ago

“I have purchased 12 storage boxes and 3 had broken lids. This was obviously purposefully done as they were at the bottom of the pile and that couldn't be seen from the outside. When I tried to get help I just got told their T&C protected them. So if you buy (which I wouldn't recommend) you should check all your items carefully as you have got 24 hours to contact them. Apparently it was 24 hours for delivery damage but in fact it was 24 hours for any damage (the damage I had was definetely not in transport!). Waste of time..Also if you email them make sure you take a photo or similar as I emailed them twice (albeit not in 24 hours!) and they denied seen my emails. By seen the amount of negative reviews I don't think they actually care to be honest”

Helpful Report

Posted 4 years ago

“Absolutely shocking this company is I can’t believe the company that this still runs in the UK the delivery was fine arrived on time, But my mistake was ordering the wrong size mini oven when I said I wanted to return it and order a larger one from the same company the woman on the phone said “ you will be charged £30 to return this item and it says that on the terms and condition” absolutely disgusted bu Adexa direct. Such a shame as the mini oven I ordered is great quality but their return policy is a horror story shame on them . I genuinely do not recommend this company at all.”

Helpful Report

Posted 4 years ago

“I didn't see worse company like this in my life. How this company trade in UK. No customer service. They delivery faulty product now I am chasing them for fix it but 1 month no response.”

Helpful Report

Posted 4 years ago

“I do not recomended this compny. Customer service didn’t do they job with correction delivery adress and I didn’t get my order. Also they want another 60 £ for new shipping. When I decided to cancel after a month they took 50 £. So they taking money for free. So people stay away from this company. Waste of money and time”

Helpful Report

Posted 4 years ago

“Service is appalling, contact is disgraceful. I would never buy anything from this company again . Be also aware that if you return anything you are charged 25% of the value of the item for them to receive it back in stock.”

Helpful Report

Posted 4 years ago

“Absolute rubbish company. I ordered a microwave from them, it came damaged. I called them right away on the day. They said they will arrange a collection, no one came. Since then tried contacting them many times, no reply. DON'T BUY ANYTHING FROM THEM”

Helpful Report

Posted 4 years ago

“I’ve ordered an item since 29th November and it’s now 6th January and I’ve not received it. I’ve contacted the company on several occasions and still not have had a resolution. I’ve now contacted my bank to chase up this matter.”

Helpful Report

Posted 4 years ago

“Absolutely shocking customer service, DO NOT ORDER FROM THESE GUYS!”

Helpful Report

Posted 4 years ago

“Even one start is too generous for this company. This is the worst company ever, simply do not buy anything from them. They might have stocks no other companies do, but you don't want to buy anything from them. You will have to be extremely lucky to have a working product delivered or to receive after sale service. I bought twice from them, how stupid of me, and both times were like nightmare. I had to ring my bank to ask for a chargeback because they were refusing to do anything about undelivered item, and the second time I bought some food containers with the lids, hoping nothing would go wrong but it turned out it took 6 months and I have still not received the lids. I had to call them and email them more than 10 times, once they told me they would send me a refund but no sign of it.”

Helpful Report

Posted 4 years ago

“FRAUDULENT company. Sell faulty goods but refuse to exchange or refund! Please read all reviews as they have ripped off so many customers. They have no after sales service. Ignore emails and phone calls unless ELIOSE is available, then she is well trained in being the rudest person ever(must be her company)! Check Trustpilot as well! BE WARE!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“DO NOT BUY ANYTHING FROM THIS AWFUL COMPANY, TOOK 3 WEEKS TO DELIVER A BIN WHEN THEY CHARGED ME FOR A 3 DAY DELIVERY, BIN ARRIVED WITH WRONG PARTS AND I AM NOW 4 WEEKS FURTHER IN WITH NO RESOLUTION APART FROM A RUDE CUSTOMER SERVICE LADY CALLED ELOISE WHO SEEMS TO STRUGGLE TO COMPREHEND CUSTOMER SERVICE”

Helpful Report

Posted 4 years ago

“DO NOT, REPEAT, DO NOT buy anything from this company, I bought a mini oven from them which is just not fit for purpose. It took an hour to cook a piece of toast! When I complained I EVENTUALLY got an email from Eloise (the only person working in customer services it seems) saying "sorry you werent satisfied with the product but you've used it now so we cant take it back" I then sent more emails and heard nothing back until I threatened to take it further, she then got back to me saying that she will see what they can do. This was obviously to shut me up because I had to email them multiple times again to EVENTUALLY be met with an email saying "Sorry I've been on annual leave" Wtaf!!! So the one person manning customer services goes on annual leave before Christmas, in lockdown!!! AVOID AVOID AVOID. I am taking it further now as I'm just getting stressed unnecessarily so if this puts one person off dealing with this shoddy company, I will be happy!”

Helpful Report

Posted 4 years ago

“The worst company in the world has to be this one. Cheap shelves and the worst customer service. Won't even refund part of the order which they cancelled themselves. 3 weeks gone and still waiting. phone just rings and rings. Don't buy from them unless you want to be charitable and give your money”

Helpful Report

Posted 4 years ago

Adexa Direct is rated 1.1 based on 1,025 reviews