Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,025 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,025 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 7th February 2025

Mark

Adexa Direct 1 star review on 22nd January 2025

Anonymous

178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT PLACE AN ORDER WITH ADEXA. I paid for a sink nearly 2 months ago and it has still not been delivered. No responsive to any emails, dead phone line yet they are still accepting orders?!?!?!?!”

Helpful Report

Posted 4 years ago

“Unboxed package to discover wrong item had been delivered. Tried contacting their 'support department', phone lines are dead and emails are unresponsive. This was 5 weeks ago, I have still not received my correct item nor has there been any effort to rectify the issue on the company's behalf.”

Helpful Report

Posted 4 years ago

“Unboxed my package to discover wrong item delivered, tried to contact their 'support department'. Phone lines are dead, emails are unresponsive and I still haven't received my correct item.”

Helpful Report

Posted 4 years ago

“This company is a liar. Don’t buy anything from the this company.”

Helpful Report

Posted 4 years ago

“Untrustworthy, unprofessional, unresponsive In 22 years of business, this is the most frustrating company that we have dealt with. Ordered items worth TENS OF THOUSANDS for a kitchen refurb for a care home full of vulnerable older people. It was straight away difficult to pin them down on delivery dates. Our contractor started the job based on their promised delivery date. Almost one month later, still missing thousands of pounds worth of items with no due date / eta offered by the company and they continue to ignore calls and emails. Considering going to the press at this point as I am running out of options. Headlines: - Not delivered on the date promised, now almost 1 month since order - Phone lines dead, nobody answered - Emails ignored - Contractor asked for ETA or refund, no response - Contractor had to physically go to their Croydon office - Rather than give him an ETA or refund, they told him to go away and that they weren’t going to answer his questions, he just needed to email / call - He asked to speak to a manager, instead they CALLED THE POLICE! - Manager eventually came outside and promised an update on delivery last Tuesday - No update, but some of the items showed up last week - 7 days later still waiting on the rest of the items (worth thousands) - commercial cooker, 3 cupboards, tap - Still no phone lines or response to emails - ~20 elderly and vulnerable residents left without a kitchen for 1 month instead of 1 week due to there still being no cooker or tap delivered Care homes and other healthcare facilities are under quite enough pressure at the moment without having to deal with this kind of thing and it is profoundly unfair on the vulnerable residents that we look after.”

Helpful Report

Posted 4 years ago

“Longs delays in delivery. No information on when the items would actually arrive. Damaged on arrival. No response from the company. This is a one star rating only because it's impossible to give it less. Avoid.”

Helpful Report

Posted 4 years ago

“Sick to death of ringing and email and not getting a reposes. I placed a huge ordered costing a large amount of money and only half of it was delivered with no information regarding when the rest of it will be delivered. Absolutely ridiculous.”

Helpful Report

Posted 4 years ago

“Ordered a fridge to assist with our food bank service as part of the ongoing Covid-19 service. It arrived, no sign of any damage but when we switched it on 2 days later, it did not work. We were informed that due to the pandemic the fridge could not be collected or replaced And their services manager Mark said he had the authority to instruct us to get an engineer to repair it and they would cover the costs. We did so and the fridge then broke down again. The engineer had informed us it may not work for long as it is a manufacturing fault and hasn’t been put together properly by Adexa. We have insisted on a full refund and want to return the goods. We have heard nothing since and on the rare occasion we did get through to customer services we were told that Mark no longer works there and to contact the enquiries email and also that he had no authority to instruct us to repair the fridge despite me having an email to say he had. I have made numerous phone calls which are never answered, emails etc.... Yep you’ve guessed right.... have heard nothing. We are a small charity ran entirely by volunteers and have had to fork out for another fridge to ensure that we can meet the needs of our community during the pandemic. To say I am absolutely disgusted would be an understatement. While the cost of a fridge may be minimal to some it is a large amount of money for us. On the first occasion I spoke to Mark when we discovered the faulty fridge I was told that it was down to senior management who were worried about the company and scared they would go bust. looking at the reviews on here I fear they may have or will do due to poor customer service. At this point if I could leave no stars I would.”

Helpful Report

Posted 4 years ago

“Grease trap arrived damaged 4 weeks ago. Item was picked up bit nothing else since. I wanted an exchange as the item was required, but CS told me needs to be refunded. So no refund yet, no exchange. Forget using these guys again”

Adexa Direct 1 star review on 30th May 2020

Helpful Report

Posted 4 years ago

“I had the worst experience ever. Poor customer service. They have ignored my email and nobody picks the phone up.”

Helpful Report

Posted 4 years ago

“I had the worst experience ever. Poor customer service. They have ignored my email and nobody picks the phone up.”

Helpful Report

Posted 4 years ago

“Had to wait 3 weeks for pizza boxs, Wrong size arrived cannot get in contact with the Adexa direct via emails or phones. I do believe the company is in the process of going into administration. Hold your orders”

Helpful Report

Posted 4 years ago

“Ordered a griddle for our new takeaway venture to try and save our pub, no response, to emails or phone calls. trying to get my bank to recall the payment now. AVOID.”

Helpful Report

Posted 4 years ago

“Terrible customer service. Delivery company refused to call me or listen to my requests despite a day at home waiting. Then Adexa wanted to charge me extra for the failed delivery. They have had my money for almost 2 months and I have no product nor replies to recent emails AVOID!!!”

Helpful Report

Posted 4 years ago

“Having waited two weeks for an order I just had my credit card company refund the charge and debit their merchant account. Let's see what happens next. But having now read the reviews I think I can guess...”

Helpful Report

Posted 4 years ago

“Broken fridge freezer received. Waited for 20-25 days and after received broken freezer.no reply for my email. Waste of money.”

Adexa Direct 1 star review on 21st May 2020

Helpful Report

Posted 4 years ago

“after waiting nearly 2 weeks for delivery my fryer stayed on the lorry as its legs were all broken off it was not usable at all! no one answering calls or emails! i had also ordered a microwave at the same time and still no idea if or when that is coming! so were £800 down DO NOT USE THIS COMPANY!!!”

Helpful Report

Posted 4 years ago

“2 Months on, still haven't received the order. No customer service at all (emails ignored and no answer on the phone). AVOID AVOID AVOID!”

Helpful Report

Posted 4 years ago

“Feels like SCAMMERS!!! Feels like we’ve been Ripped Off!!!! Using COVID-19 as an excuse to entice already struggling companies to buy ‘Discounted’ aka Damaged goods is nothing short of disgraceful, then as with other reviews equipment arrived severely damaged and unusable - no customer service whatsoever! No response to emails, can’t get through on the telephone!!! Suggest people start to report this company to Trading Standards or the DTI! DO NOT BUY FROM THIS COMPANY!!”

Helpful Report

Posted 4 years ago

“No costumer services !Ordered dupplicate by accident nobody answered the phone or my e mails! Nightmare to return and just got part of the order!”

Helpful Report

Posted 4 years ago

Adexa Direct is rated 1.1 based on 1,025 reviews