Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 998 Reviews

2 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 998 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought 2 bar fridges. One works but the other dosnt. I called them to get a replacement and they said it would be on my cost to send the item back!!! WHAT!!!! They said as I signed for the delivery it’s my fault not checking it! This company is absolutely awful. MORGAN at customer services should be ashamed for working for this company!! I will do everything in my power to stop this company from trading. So other people don’t get done by this.”

Helpful Report

Posted 2 years ago

“I ordered a fridge from Adexa which arrived in good time. I allowed it to settle for 24 hours before switching on. The temperature gauge said it was at 2 degrees so I put my food inside for a lunch job the following day. When I returned to work the following morning everything was frozen solid. I placed an external thermometer inside to check and set the gauge to its maximum of 10 degrees. So now set to 10 the screen showed it was 4 degrees but actually running at minus 10. I have contacted Adexa asking to return the defective piece of equipment only to find out they expect me to pay in excess off £500 for me to send a broken piece of equipment back to them. This company should not be trading and I’m going to do everything I can to make that happen.”

Helpful Report

Posted 2 years ago

“Would NEVER use this Company again! First order delivered late and damaged, after several attempts to collect so we could get a refund they said as failed collections we would now have to return the item ourselves (large item)! and we would not get refunded until it was returned. Despite trying to dispute this as not our fault item was damage or that their Couriers cannot follow delivery instructions, they refused to budge. Poor customer service with a don't care attitude! Sadly, as it was urgent, we had ordered another of the item when we found the original was damaged. The second order despite being URGENT delivery failed repeatedly which caused issues and having to pay plumber time that had been booked. Finally, when it did arrive it was the wrong item and damaged! Delivery was refused. We had to go elsewhere. Refunds took a very long time. Appalling service and treatment of customers!”

Helpful Report

Posted 2 years ago

“Awful DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 2 years ago

“Awful customer service. The products were damaged & they drag out the most ridiculous policy to advise that the customer doesnt have a leg to stand on when biying the product & we have to pay to return it & also have to pay them a further £220+vat for "admin costs" Their email responses were appalling. Do not buy from this company.”

Helpful Report

Posted 2 years ago

“Scam artists - do not use!!!! Once you purchase an item, you cannot get a refund regardless of the reason. Or they add such heavy ‘restocking’ fees you will at minimum loose half of the purchase price or at worst would end up giving them back the item for free. Apparently all this is on the small print of their terms…”

Helpful Report

Posted 2 years ago

“Absolutely shocking company , avoid at all cost , customer services 0% , rude, obnoxious and ignorant, worst company I have ever dealt with after 35 years of trading , they don’t deserve to be in business, con artists”

Helpful Report

Posted 2 years ago

“Do not buy from this company, absolute rip off and they also with-hold genuine product reviews. We installed a hot water boiler only 8 weeks ago & the product blew up yesterday. No replacement or engineer cover, parts only. Thankfully we saw it happen or it could have resulted in a serious fire The item is clearly faulty and dangerous; absolutely not fit for purpose & should be replaced or refunded! Adexa are are joke, will certainly not be buying anything from them again or recommending any of their products....our first & last experience!”

Adexa Direct 1 star review on 18th October 2022

Helpful Report

Posted 2 years ago

“Ordered some products online - shipping to Ireland it says 3-5 working days. Today is the 5th working day , I contacted them only to be told, the items have not even been shipped yet. I asked to then cancel. I will buy locally at this rate it will be quicker. Advised they can cancel but it will incur a 25% re-stocking fee. What exactly are you re-stocking ? the items haven't even left your warehouse ...oh someone has to put them back on thee shelf.. seriously beyond a joke”

Helpful Report

Posted 2 years ago

“As per ever other review... product broke after first use. Shocking customer service. Avoid at all cost. How a business like this still operates is beyond me.”

Helpful Report

Posted 2 years ago

“Sold me a faulty product and would not exchange. Their customer service representative accused me of lying! They also initially sent me the wrong order which was also so complicated to sort out. I will not be using them again and hope you don't.”

Helpful Report

Posted 2 years ago

“This company is to be avoided we brought a few items of them one of the items a patio heater didn't work in fact it look like it was already a return. The customer service was terrible the girl named Eloise was rude and unhelpful and tried to say we need to contact them within 24 hours if damaged, wouldn't listen item isnt damaged it just doesnt work.”

Helpful Report

Posted 2 years ago

“Worst catering equipment company. Their goal is to provide bad quality products and terrible customer service which leads to ripping you off Don't buy if you want no hassle”

Helpful Report

Posted 2 years ago

“Very unreliable, my product is not working amd it is within 12 months and they are asking me to get an engineer to diagnose the fault and send a report to them”

Helpful Report

Posted 2 years ago

“Terrible service, very unhelpful - avoid!!”

Adexa Direct 1 star review on 2nd October 2022

Helpful Report

Posted 2 years ago

“Do not buy any products from this bogus company BREAKING NEWS: Dealer loses court case over ...https://www.cateringinsight.com › breaking-news-deale... 11 Nov 2020 — Adexa Direct sells catering equipment through its web portal. Web-based”

Helpful Report

Posted 2 years ago

“Do not use this company, they are rip off artists. AVOID AT ALL COSTS. YOU WILL BE RIPPED OFF, WORST STAFF EVER.”

Helpful Report

Posted 2 years ago

“Atrocious customer service, they sent us the WRONG model and because we opened it and tried to use it (not realising it was slightly different untill we used it) they refused to return because its used!”

Helpful Report

Posted 2 years ago

“bought a cross trainer from this company had a faulty part that broke as i was using it for the second time only, damaged my ankle they wont even send me a replacement part the are just not bothered stay away from this company”

Helpful Report

Posted 2 years ago

“I have ordered a sink and hose pipe and air purifier. I had a broken leg sink and the hose pipe is very low quality and I haven’t checked the air purifier yet. I told them about it as soon as I got them delivered (same day). They said what ever you are returning will be 25 percentage restocking fee applied and I had so many email and late response to get me go pass this 14 days cooling off period. I told them you are not responding my emails so quickly because it’s will be pass by the 14 days cooling off period so I can’t return them. Then by last minute (last day of cooling…) they accepted to take it back the sink with their own postage and I decided not to return the hose pipe because I will have to pay postage (£25 they won’t allow me to post with my own cost. It will be cheaper if I post them. They wanted to make money on postage too). So courier collected the sink and still I’m waiting for the refund (not full refund 25 percentage less from £500 sink) about 2 months. Avoid these scammers. I won’t let it go. These Poo eating people will have to face their Karma and their family and whoever is benefiting from this company. Zero star rating for this company.”

Helpful Report

Posted 2 years ago

Adexa Direct is rated 1.1 based on 998 reviews