Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,000 Reviews

2 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,000 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 22nd January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely bad customer service and extremely poor quality. products not advertised in the right category. Would not accept as a return within the 14 days then on trying to use the product it was found as faulty again would not accept a return on a faulty item because there was no packaging. DO NOT WASTE YOUR MONEY!!!!!”

Helpful Report

Posted 4 years ago

“‪supplied returns form without the returns address.‬ ‪refused to accept return to delivery address as should have gone to a different address not supplied with returns form.‬ ‪Customer service has been inaccurate and inconsiderate at best‬ ‪Accrued £80 in delivery costs and have a redundant unit.‬ ‪Appalling . Don’t USE!!‬ ‪#poorservice‬”

Helpful Report

Posted 4 years ago

“Ordered a sink unit from these jokers and it arrived missing the stand and as such is totally useless. Despite repeated promises (lies) the stand has never arrived. Even tried to fob me off with a false DHL reference no to say it had been sent. DO NOT ORDER FROM THESE LIERS OR YOU WILL LOSE YOUR MONEY”

Helpful Report

Posted 4 years ago

“I ordered an oven 8 weeks ago it arrived quickly and in good condition. It worked perfectly and did the job. Today the outer door glass exploded! Yes I was scared and yes it took 3 hours to de glass my commercial kitchen (time I could’ve done without losing at this stressful time) however, I do realise that this occasionally happens and I’m a reasonable person. I rang are a expecting them to replace the glass next day delivery for free, as surely this was still under warranty! No not covered under warranty! I lowered my expectations, and as I’m desperate to keep my small business going in these times, I said if I had to pay so be it!! They do not do spare glass as it’s too fragile to ship!! They advised me to call a local glazier!! After calling three - all three say the same thing you can’t “make” oven door glass!! So now I have a totally useless oven in only eight weeks!! I might aswell have burnt my money.”

Helpful Report

Posted 4 years ago

“Don't even order something as simple as a table from this company... We ordered two stainless steel tables from Adexa. They arrived in terrible condition. The packaging itself was ripped and loose, providing no security to the actual product. The tables were dented and bent - the material itself extremely thin and practically useless. Don't even bother with this company. It's a complete joke. They shouldn't be allowed to trade.”

Helpful Report

Posted 4 years ago

“Would rate 0 if there was an option. Long story short they have just emailed me after not hearing anything for 3 months to say their 'legal team' will be able to provide evidence we entered a contract should I take my complaint further. All I was asking for was for them to cover the cost of returning an extremely damaged item I recieved. They feel its only fair that I pay for the delivery plus £125 in admin costs. If your looking for damaged goods and incompetent customer service representatives then you've found the perfect company”

Helpful Report

Posted 4 years ago

“Horrendous customer service!! Ordered 4 items which the courier decided themselves that I was not open due to COVID 19 and returned the delivery without attempting. Spoke to Adexa to confirm I was open and to rearrange delivery, which they were happy to do so for £75! I said actually it’s not worth it refund me the money and cancel the order, not a problem sir there’s a 25% re stocking fee 😡 Rude and unhelpful customer service. DO NOT USE THIS COMPANY”

Helpful Report

Posted 4 years ago

“Ordered a dough roller for a contract, 2 days later contract gets cancelled by the CoronaVirus outbreak. When I try to re-send the item am told the 25% restocking fee is upheld regardless of the situation. So know I have 2 options, keep the item and try to sell myself once outbreak finishes or return and face a £128 re-stocking fee. As a self-employee person that money is needed to care for my family as wont be working for the foreseeable future. Naturally Adexa staff (Eleanor) do not care at all and are clearly not willing to help out small businesses or even any businesses at this time. They also clearly don’t understand that there is a European consumer directive that allows for a full refund of all goods within 14 days. DO NOT BUY FROM THIS COMPANY, the worst customer service I have ever experienced.”

Helpful Report

Posted 4 years ago

“Very bad company don't used take care this people the lie you”

Helpful Report

Posted 4 years ago

“Very bad ,do not use this company”

Helpful Report

Posted 4 years ago

“they send faulty items that don't work 3 months later I still have not had a refund”

Helpful Report

Posted 4 years ago

“tried calling around 60 time in 5 days. answered twice and i was told someone will send me return email at my own cost which i agreed as i did not have other option . still waiting for fro a week just to receive return address . i guess i have to wait for few years to get refunded.”

Helpful Report

Posted 4 years ago

“Wow, I wish I had read down the list of reviews before I spent my hard-earned money with this company if you can eventually get through to a member of staff you're fine it hard to deal with then and I can only believe life working for such a poorly run business with such shoddy equipment must be soul destroying. If you are considering making a purchase with adexa, just take a lighter and burn your money you'll find it far easier to deal with”

Helpful Report

Posted 4 years ago

“Awful service. Trolly we ordered arrived damaged and they don't care. No reply to email and rude on the phone. Avoid.”

Helpful Report

Posted 4 years ago

“Bought a trolley, does not suit space. Need to return it but was told we have to pay transport cost and restocking fee. Also requested to send multiple photos of a trolley which was taken out and put back into box immediately. Nisbets no questions asked and can return.”

Helpful Report

Posted 4 years ago

“This company should be closed down i received 2 fridges they were damaged, the driver refused to take them back ,customer service what a joke they dont even answer the phone this company is a CON”

Helpful Report

Posted 4 years ago

“No one should use this company. They sent an incomplete order with only 3 out of 4 items delivered. The whole order was left in 1 crated package on the door-step as per terms - but until unpacking you can't tell what's missing. The problem is that Adexa simply refuse to deal with this - phone 'Sales Support' is useless - they just say "checking in warehouse" or refuse to answer. E-mail goes nowhere, not even a response. Can't believe this kind of business is still trading. Should be option for zero stars.”

Helpful Report

Posted 4 years ago

“After my other two reviews, my confidence in Adexa is solid. So I placed a 3rd order. This time for a full stainless steel toaster and for a catering bin (because I'm tired of crappy domestic ones that are too small and flimsy). Both arrived within 48hrs, both items as described, both as cheap, or cheaper, than retail/domestic alternatives. I don't run a catering business, I just like solid stuff for my home that isn't built to deteriorate within a year, The toaster is a tiny bit bigger than a standard Kenwould, or Rustle Hobbs, or Brabantier or whatever (deliberate mis-spellings), but only a tiny bit, and it toasts bread, crumpets, muffins etc. lovely. The bin isn't "pretty", but it's a lot more functional than most kitchen bins. Well done Adexa, 3 out of 3, very happy customer here!”

Helpful Report

Posted 4 years ago

“Just had my fingers burnt with this company. Paid over £1k for an industrial dishwasher and due to me having it, unopened for over 2 weeks due to plumber not being able to look at it, they will not let me return it. I even said I was happy to pay the return costs and it was in the same packaging. DO NOT USE this company. I know i won't.”

Helpful Report

Posted 4 years ago

“If only I could give them minus stars! I feel such an idiot, why on earth didn't I read the reviews before I ordered from this completely dishonest, incompetent and unprofessional company. Goodness knows how they are still in business! Learn from my mistake, DO NOT purchase from this company.........”

Helpful Report

Posted 4 years ago

Adexa Direct is rated 1.1 based on 1,000 reviews