Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,025 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,025 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 7th February 2025

Mark

Adexa Direct 1 star review on 22nd January 2025

Anonymous

178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Adexa has been a nightmare with deliveries and customer service. They do not answer calls and emails. We placed an order for a fridge and a freezer on 3rd of June and received two fridges. By the time we returned the second fridge, the freezer which was supposed to be reserved for delivery was no longer in stock! So we returned the second fridge on 20 July and 4+ weeks on we are still waiting for a refund. They do not answer our emails and calls and are withholding our money. Avoid at all costs!”

Helpful Report

Posted 4 years ago

“Don’t make same mistake like me order from them they are unreliable Avoid avoid i red other reviews and I completely agree with other, but we need to sign petition to trading standards”

Helpful Report

Posted 4 years ago

“Wish I read the reviews before hand. Placed an order then realised the items wouldn’t fit so rang to cancle the item to be told there is a restocking charge of 25% of the value of the item. £90 to restock something that’s not even been delivered. Items have arrived damaged, tried getting in touch with them requesting they compensate me 25% of the value but no response. I will be reporting them to trading standards as this company needs to be closed down. I’m kitting a full factory out and so happy I didn’t spend thousands. Will not be using again, worst customer service ever.”

Adexa Direct 1 star review on 20th August 2020

Helpful Report

Posted 4 years ago

“Everyone needs to get on to trading standards about this company. They are ripping customers off for there hard earned money. I will be starting a Facebook group on how we can all come together and take action against these crooks! Please no one buy from these, your new equipment will break after 2 weeks and they will not have to replace it as it’s in the small print. Please read previous reviews before buying I wish I did.”

Helpful Report

Posted 4 years ago

“no quality to any of the equitment that i purchased. they sent me a fridge that the cold just escapes. and the other freezer and glass front fridge are nice but the quality is so poor. edges like blades! I called costumer services and spoke to management. apperantly the director of the company states my chiller is suppose to be like this. Far from helpful. They kept blaming the virus to be the fault of everything!Bascally the chiller cant hold any cold as its just open with gaps on the sides. Cons , and rip offs!”

Helpful Report

Posted 4 years ago

“As per a number of other reviews I can only add to list that this is the worst Company I have ever dealt with. Item ordered and paid for. Non delivery but claims that delivery was made although video evidence clearly shows this did not happen. No refund and now having to take legal action. DO NOT USE THIS COMPANY if you want any form of service.”

Helpful Report

Posted 4 years ago

“We had an Adexa Polar tall Fridge and after it was plugged in, it kept freezing food instead of chilling it. We asked for advice and this was offered. We cannot get the thermostat control work and we were told to pay for an engineer to check the fridge out. it was confirmed we needed to return it or get spare parts. We were then informed it was only supplied with 14 days warranty and up to 12 months spare parts. We have phoned and emailled them for spare parts and still, no response. Still no fridge for us to use. The company should not be in business if they have no after sales service and disregard for Customer Service.”

Helpful Report

Posted 4 years ago

“Absolutely the worst company I have ever had dealings with. We ordered a freezer in April. The Freezer was not in stock and expected in May. In May the Freezer was delivered the outer box was perfect when we unpacked the freezer it was badly damaged and unusable. We reported this immediately. I was asked to send photos of the damage which I did. Then nothing after countless phone calls and emails and threat of legal action they took the freezer back. Adrxa has total disregard of their customers. I would say to anyone NEVER buy anything from this company. How they are still in business is unbelievable!”

Helpful Report

Posted 4 years ago

“Absolutely shocking company, cannot believe they are still in business, equipment did not work on arrival, they did not answer the phone or respond to email, we had to have an external company come in and repair the "New" equipment, do not go anywhere near them !!”

Helpful Report

Posted 4 years ago

“The worst company ever. Still waiting on a refund as they sent the wrong item. Will not reply to emails. Avoid this scamming company.”

Helpful Report

Posted 4 years ago

“WHAT A AWFUL COMPANY TO DEAL WITH! I HAVE ORDER THE ITEM 1 MONTH WITH THE NEXT DAY DELIVERY SERVICE.15 DAYS LATER I FOUND OUT BY PHONING THIS COMPANY ITEM HAS NEEN RETURNED AS APPARENTLY IT WAS DAMAGED, ASKED FOR REFUND 15 DAYS GONE SYILL NO REFUND THEY JUST IGNORING, DO NOT BYU FROM THIS COMPANY !!!!”

Helpful Report

Posted 4 years ago

“Why are you ignoring my emails? YOU ARE THE ONES THAT MESSED MY ORDER UP. All I'm after is my money back. The worst service I have ever experienced!”

Helpful Report

Posted 4 years ago

“These people take your money and when you ask for a refund they do not get back to you. This company is absolutely pathetic. Don’t but their products because you would not be happy with your purpose.”

Helpful Report

Posted 4 years ago

“Never order with this company. I ordered a walk in fridge and the deliver only the panels without the cooling unit . After a week finally someone answer the phone and the they told me that the don’t have the compressor for that room in stock and they don’t know when they will having in stock . I asked for a refund and they told me that will give me back only 75% . When I asked for the name of the person who I speak with he told me that is not allowed to gave his full name . Don’t do my mistake and order from them .Thank”

Helpful Report

Posted 4 years ago

“Avoid this company like the plague!!!! Dreadful, awful company. We ordered 2 fridges and a “B grade” freezer to match. Apparently their B Grade products are returns that they sell at a discount (actually think this is just an illegal selling tactic). Placed an online order on 16th April, was all confirmed on 17th April, money taken on 20th April and then emailed on 21st April to say the “B grade” freezer had already been sold. So we decided the best option would be to cancel the order as we wanted all products matching and this dreadful company couldn’t accommodate this request. We were then advised that the T & C’s stated that we would be charged a 20% restocking fee (what the actual ####). After many days of trying to contact them to no avail as they refused to call back and left the poor customer service team to deal with the angry customers, whilst the account mangers would only email, we were told there is no movement and tough #### basically. As we were so very disappointed and after asking around also heard their products are poor quality, we decided to go ahead with the cancellation. At which point, even though we are in dispute, they now advised that they’d dispatched the fridges!!!! I kid you not. So now we have a fee for restocking and a fee for the dispatch. And we can do nothing as they have our money!!!! We are then told that the items need to come back into stock before they can process the refund and it will take 4 weeks after this to refund the money (funny as it was taken within 4 days). It is now 7th June and we’ve just had our refund, minus over £400, absolutely disgusting. I’ve had to wait for the refund before I could review and warn you poor people who have orders pending as I was worried they would keep our money longer. I’ve never dealt with such an unprofessional disgrace of a company in my life and hope this review will save some of you the stress and upset that we’ve had to endure. Please, please DO NOT use this awful dreadful company.”

Helpful Report

Posted 4 years ago

“Even the one star is too high for these guys. Please see how many people are getting screwed over by them. I spent months chasing a missing fridge. Getting hold of anyone from customer services is impossible. Thankfully after a lot of email trails and persistence I got a refund. But many don’t. How they can operate is beyond me.”

Helpful Report

Posted 4 years ago

“Absolutely rubbish from start to finish. I should have looked at and read the reviews.”

Helpful Report

Posted 4 years ago

“this Company has entered Receivership but they will still take you order. Avoid”

Helpful Report

Posted 4 years ago

“Don,t even think about ordering as much as a toothpick from this outfit, there phones will not answer and forget about emails. they have entered Receivership.”

Helpful Report

Posted 4 years ago

“please don't bother this company is a scum...I have informed credit card company to stop dealing with this company,,,”

Helpful Report

Posted 4 years ago

Adexa Direct is rated 1.1 based on 1,025 reviews