Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,024 Reviews

1 %

of reviewers recommend Adexa Direct

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Metrics

1.1

Based on 1,024 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 7th February 2025

Mark

Adexa Direct 1 star review on 22nd January 2025

Anonymous

178

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered sink of 14/10/20. 19/10 order marked as dispatched. 24/10 emailed Adexa for tracking number to chase order. Received phone call saying sink wasn't available but there was one with sink bowl at opposite side, exactly the same in all other respects. Accepted as kitchen fitters were waiting delivery. Sink arrived on 30/10 sink bowl smaller than original order. When parcel opened was exactly as in photograph.”

Adexa Direct 1 star review on 30th October 2020

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Posted 4 years ago

“I wish I could give them zero stars. From start to finish it was difficult dealing with this company. I've never seen such bad reviews, I just wish I had seen them before I ordered. Same thing happened that happened with others. Faulty product delivered, asked for a report but having done that just impossible to get hold of them despite several calls and emails. I dont get how they are still able to trade after running such a con.”

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Posted 4 years ago

“Sent a faulty piece of equipment and then rely on weak barely legal terms and conditions to state that you must obtain an official engineers report and pay for carriage back to them and the return back to you - for a faulty piece of equipment they have sent! Avoid them.”

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Posted 4 years ago

“Very bad company i ordered 12 days ago griddle I haven’t revived it yet.i called I told I want my money back.they says I have to pay fee £ 70 because of policy.i told them for what I didnt get the griddle.i paid for extra delivery next day.griddle Cost This cost £ 263.98 Close company down!they steeling money from people !!”

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Posted 4 years ago

“Shocking customer service. No acceptance of fault and full of excuses. Wish I read the reviews!”

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Posted 4 years ago

“Shocking customer service. No acceptance of fault and full of excuses. Definitely taking my money elsewhere going forward.”

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Posted 4 years ago

“They delivered damaged goods, we only noticed a few days when we unpacked the item. When I tried to get it replaced I was told that whoever signed for the delivery agreed good arrived undamaged. If I want to return 25% restocking fee. I feel like I walked into a trap, it is almost hard to believe any company would deal with their customers in this manner. Really appaling service.”

Helpful Report

Posted 4 years ago

“worst company I've ever dealt with in my life!! I got a new wine fridge and one of the doors is smashed....was told I need to pay for an independent engineer to come out and write a report on it before they would look at it.....pay an engineer to tell me I have a smashed door!!!!!!”

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Posted 4 years ago

“Worse company ever..avoid unless you want to lose your money!”

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Posted 4 years ago

“Waited for 7 weeks to get a fridge Never delivered Then I had to ask for refund Hard to get hold of them Terrible service”

Helpful Report

Posted 4 years ago

“So where to start... I placed my order for a sausage stuffer and meat slicer back 21st August 2020. The sausage stuffer arrived promptly, within 4 days of the order, and I presumed the meat slicer would follow shortly as the tracking was saying part delivered. I gave it a week, and then called Adexa. The fiasco that followed was a complete shambles. So having taken the best part of a week to actually speak to someone, (Yes they rarely answer the phone), and several emails later, I was advised by a lady that the package was on route. Thought nothing off it, and decided to wait and see. Phoned the following week (Commencing 31st August). Same old story, took me days to actually speak to someone, and they then advised me that I would have it by the following week Commencing the 7th September. No sign of the meat slicer still... Phoned on the 14th September, demanding where the heck my package was, and was advised, sorry sir, parcel hub lost your package, and we are now trying find out where it is. 'You will have it by 18th September'. No package came on the 18th, so I phoned again. 'oh you will have it on Monday 21st sir'. Still no package on that date either. After daily phoning this week, I then spoke to the Michelle (07763032173!) who then proceeded to say it would be with me Thursday. You can see what happened next. It didn't get loaded!!!! The funny thing was I received an email from Adexa 21st September asking me to provide feedback on my recent purchase! Seriously! Complete joke of a company. My product has finally arrived today, Box beaten to within an inch of its life, but luckily the product seems to be working. Therefore my business has been without a meat slicer for 5 weeks since this product was ordered. No form of refund or anything was offered. Seriously guys, DO NOT order from this company that has no customer service levels. SHOCKING that a company can get away with this today.”

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Posted 4 years ago

“Stay away , this is a company from hell”

Helpful Report

Posted 4 years ago

“the WORST customer (lack of) service I have ever dealt with. they do not answer the phone they do not reply to emails if they doing miraculously answer the phone, they say they can't help say someone will call you back and they dont call back. I am so frustrated and annoyed I didnt read the other reviews here before dealing with this terrible company”

Helpful Report

Posted 4 years ago

“Terrible customer service. Cancelled the order. They confirmed it is cancelled but still shipped it. And want to charge the shipping fees now.”

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Posted 4 years ago

“Hot water dispenser received in December. leaking tap. Try e-mailing several times. No response. Should be 12 months guaranty but no possible to contact. We purchased new tap from Amazon for £17. This company offer cheep products but guaranty do not exist. 100% your risk. I wouldn't recommend.”

Helpful Report

Posted 4 years ago

“Can’t get hold of them terrible customer service”

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Posted 4 years ago

“Items were late to be dispatched, communication was poor. Phones go unanswered. Courier attempted delivery a day late and 2 hours past the delivery window we were provided with in writing. No goods received. No response to emails or phone calls. Ended up doing a chargeback through the bank and now they are disputing it. Avoid at all costs. The worst catering equipment supplier I have ever encountered in over a decade. Will never use again. Try Caterkwik, Nisbets, NextDayCatering or one of many others who actually deliver products and respond to customers.”

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Posted 4 years ago

“Fraudsters. Bought an item only to receive a different item when delivered. Its now been 6 months- I've made over 400 calls and sent 15+ emails with no response or effort from Adexa's side to correct the issue. They post misleading marketing content and images on their website and then elegantly avoid any responsibility in their terms and conditions. Please avoid these people. Also this company is directed by a Turkish national Mr.Hakan Baykal who is happy to turn a blind eye to reap profits while cutting corners in business during a pandemic.”

Helpful Report

Posted 4 years ago

“Do not buy! Recently bought the Adexa 32l table top oven/grill to use during kitchen rebuilding project. It arrived ok, but we will not use it. Very poor quality cheap tin box with exposed elements, uninsulated outer casing that rapidly heats to dangerous temperature on top and rear. Can only be operated for one hour with mechanical timer that ticks loudly. Destined for the builders skip. Lesson learned.”

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Posted 4 years ago

“Not the best quality in the world . But it was cheap and arrived quickly and works ok for my needs. Pretty much what I expected for the price. So i'm happy with the service I got for the price I paid.”

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Posted 4 years ago

Adexa Direct is rated 1.1 based on 1,024 reviews