“I was a lifelong Adidas customer and I recently received the worst customer service experience I have ever had by them. Unfortunately, I cannot recommend this company to anyone anymore and they have lost my business permanently.”
“I am never ever ever ordering in my life from Adidas! They tell you select delivery to the store for arrival date, I needed these shoes and it’s been about 7 days and my order still hasn’t arrived to the store, also they fail to mention one the order arrives at the store it takes 1-3 business day to process. Then I call and the call center sound lost and keeps repeating the same thing smh worst experience ever!!!! I will never in my life buy from adidas again. You guys are a joke!”
“I received one of the pairs of adidas samba shoes that I purchased online, and to my disappointment, it appeared to have been previously worn. The laces were dirty, indicating that the shoes may have been taken from the shelf, placed in a box, and sent to me. This experience has significantly damaged my trust in adidas, as I did not expect to receive a used product.”
“Case no AIN05261186 I recently had an extremely frustrating experience with Adidas.com. I ordered a shirt priced at £59, expecting the quality service and timely delivery that Adidas is known for. However, not only did my order fail to arrive, but the customer service response was utterly disappointing.
Despite multiple attempts to contact Adidas for a resolution, I was met with a lack of empathy and no willingness to refund the money I paid for a product I never received. This experience has significantly diminished my trust in Adidas.com, and I am left feeling disregarded as a customer.
The lack of accountability and customer support in resolving such a straightforward issue is unacceptable for a brand of Adidas’s stature. I expected much better and am left with no choice but to advise others to be wary of ordering from Adidas.com if this is the standard of service to be expected.”
“Fc Addis, sent a pair of shoes back because of a big stain on the side and they sent me the same shoes as a return. This pair of shoes cost 110 dollars but cost me over 400 to return taking off work . Now they want me to do it again to get a refund . That would put me over 650 dollars to return a pair of shoes twice . Never again will I order from you all .”
“Adidas is a horrible company. Don’t buy anything from them. On March 21, my daughter received was supposed to receive her order from Adidas. The FedEx driver left her package in the mail room and I live in a high-rise building that’s 15 floors. She never received her package. FedEx was no help or Adidas. Adidas basically said they not giving her money back. I also reached out to FedEx and let them know we didn’t receive the package and it was no luck on that and neither I will never ever spend my money with Adidas again it’s a bad customer service and everything with the company. I understand why Kanye West sever his business with them.”
“Will never buy there football boots again, tore after very short time, customer services didn't want to know. Read reviews on Trustpilot and see how bad they have become !!!”
“Football boots that don't last. They quality is terrible. You spend your money on there product's then when things go wrong with them they don't want to know. I'll be going to another make from now on”
“I AM SOOOOOOOOOOOO MAD BECAUSE MY SON REALLY WANTED THESE AE1'S BLUE SNEAKERS FOR HIS BIRTHDAY..I LITERALLY WAITED WITH MY FINGER ON THE BUTTON ON THE DAY OF LAUNCH TO MAkE HIS BIRTHDAY WISH BE SPECIAL..WE GOT THE SHOE AND MY SON WAS ABLE TO WEAR IT TO HIS BASKETBALL GAME HE WAS SO HYPED!! YEAH SO HYPED TO FIND OUT THE SHOE LACE KEPT UNRAVELLING AS HE PLAYED..ANOTHER PLAYER HAD THE SAME SHOE ON BUT A DIFFERENT COLOR AND HIS SHOE LACE CAME LOOSE AS WELL. SO ANTHONY YOU MEAN TO TELL ME I NOT ONLY WASTED MY TIME WAITING ON LAUNCH, BUT THE ONLY THING MY SON WANTED WAS YOUR SHOE AND HE STILL CAN'T WEAR IT BECAUSE YOU ALL CHOSE TO SCREW US OVER WITH DOLLAR TREE SHOE LACES!! MY SON WAS SO DISAPOINTED HIS GAME WAS OFF WE LOST BY 4 POINTS AND HE PULLED THE SHOES OFF AND JUST THREW THEM IN THE CORNER.. MY SON AVERAGES 25 POINTS MINIMUM A GAME HE BARELY REACHED THAT BECAUSE THE SHOES WERE LOSE ON HIS FEET AND HE KEPT TRIPPING OVER HIS LACE.. NOT COOL ANTHONY EDWARDS AND ADDIDAS!!! NOT COOL!!!”
“Add another one star - I'd give them less. Looks like I'm not the only one here who suffered from their trash warehouse/shipping/customer service. Saw something I wanted online, found it wasn't available, signed up to be notified when back in stock, got notified in a week, within 1 minute of receiving the email I placed the order. Box arrived today with something else entirely. Not even close. They said their inventory system doesn't work so well. Offered me nothing for the trouble to return it and lied saying they couldn't schedule a pick up. So I have to take off work to drop this junk off to return to them. Never ever ever ever again adidas. GARBAGE.”
