“I AM SOOOOOOOOOOOO MAD BECAUSE MY SON REALLY WANTED THESE AE1'S BLUE SNEAKERS FOR HIS BIRTHDAY..I LITERALLY WAITED WITH MY FINGER ON THE BUTTON ON THE DAY OF LAUNCH TO MAkE HIS BIRTHDAY WISH BE SPECIAL..WE GOT THE SHOE AND MY SON WAS ABLE TO WEAR IT TO HIS BASKETBALL GAME HE WAS SO HYPED!! YEAH SO HYPED TO FIND OUT THE SHOE LACE KEPT UNRAVELLING AS HE PLAYED..ANOTHER PLAYER HAD THE SAME SHOE ON BUT A DIFFERENT COLOR AND HIS SHOE LACE CAME LOOSE AS WELL. SO ANTHONY YOU MEAN TO TELL ME I NOT ONLY WASTED MY TIME WAITING ON LAUNCH, BUT THE ONLY THING MY SON WANTED WAS YOUR SHOE AND HE STILL CAN'T WEAR IT BECAUSE YOU ALL CHOSE TO SCREW US OVER WITH DOLLAR TREE SHOE LACES!! MY SON WAS SO DISAPOINTED HIS GAME WAS OFF WE LOST BY 4 POINTS AND HE PULLED THE SHOES OFF AND JUST THREW THEM IN THE CORNER.. MY SON AVERAGES 25 POINTS MINIMUM A GAME HE BARELY REACHED THAT BECAUSE THE SHOES WERE LOSE ON HIS FEET AND HE KEPT TRIPPING OVER HIS LACE.. NOT COOL ANTHONY EDWARDS AND ADDIDAS!!! NOT COOL!!!”
“Add another one star - I'd give them less. Looks like I'm not the only one here who suffered from their trash warehouse/shipping/customer service. Saw something I wanted online, found it wasn't available, signed up to be notified when back in stock, got notified in a week, within 1 minute of receiving the email I placed the order. Box arrived today with something else entirely. Not even close. They said their inventory system doesn't work so well. Offered me nothing for the trouble to return it and lied saying they couldn't schedule a pick up. So I have to take off work to drop this junk off to return to them. Never ever ever ever again adidas. GARBAGE.”
“Adidas was best brand for me for 20 years, only adidas I was buying, however will never buy them ever again as first, nobody responded to my disappointment when buying new trainers which were faulty, nobody replied to me for faulty tracksuit trousers with a hole in the pocket I bought and after all backpack was so low quality that disappointed was to big to continue ever having any attachment with adidas ever again. Will never accept any offers to change my review and opinion. One big fat ZERO and one customer less.”
“By far the WORST customer service I have ever experienced. I purchased shoes last week and they were delivered Monday and were completely the wrong order. Wrong shoe, wrong size. They were needed for a present this weekend and I ordered well in time. I contact adidas and they are making me return the shoes, wait for a refund and THEN they want me to repurchase the SALE item and wait AGAIN for the shoes. 1. it was a warehouse error NOT MY ERROR so why do I need to go through the refund process when I didn't make the mistake. 2. They will NOT rectify the error, contact me back, reply to messages, reply to emails, answer phone calls. They are completely ignoring the problem. 3. I paid with a voucher and I do not want to repurchase the item while I wait for the refund to be processed and then be refunded with another voucher, the whole purpose was to USE THE VOUCHER. I will never ever buy online again this is absurd customer service for a billion dollar company.”
“Quick to take your $1000 order and giving you the wait 2 more weeks for order to show up. now been a month and still havent gotten my order or even have adidas make it right. Still havent refunded me my money! DO NOT CHOOSE FREE SHIPPING! Adidas Company doesnt care if you get your order or not!”
“Poor quality items, we brought a pair od expensive Football boots and after 5 months and only wearing once a week they have torn. And not in a place where my son uses to kick. Took back to the store no one wanted to help. Contacted Adidas who gave no help either only tried to sell me another pair 🤬”
“I ordered 3 pairs of shoes in Dec 22. Received them late Jan 23. Returned 2 pair of shoes the next day I got them. It's now end of March, and I haven't received a refund! Absolutely horrible customer service. They say they will process the refund within the next 5 business days but they never do. Avoid ordering directly from the Adidas at all cost!”
“Absolutely disgusted in Adidas
Absolutely disgusted in Adidas! They are taking peoples money and not sending orders. I have been informed by 2 of their "customer support team" (using that term extremely loosely - names of these members of staff who seem to be working if a sheet of automatic inhelpful resolutions to con customers out of more money are Yamini, Priya and Tracey), that there is an issue on their side, they have my item in stock but the only way they will solve this quickly is if I reorder and pay for the item again and then fight for a refund......they have my item in stock but are refusing to send it unless I pay again. I have now been waiting on an order for over 2 weeks! Absolutely shocking for such a large company, and to be charging customers twice due to their mistakes, when they have the items sitting in their stock room is robbery! I have now been trying to sort this since last week, I was advised at the weekend after hours of fighting for my order that I would be receiving an email as a priority with a new estimated delivery date (seen as we are now way past the date specified on my account), surprise surprise, another lie! After chasing again I'm now being told to wait another 48 hours for someone to look into this”
“I have nothing negative to say about the company, though I would recommend anyone to either purchase with this store. Great service from a trustworthy company!”
“The customer service was great. Everyone was super helpful and courteous. They answered our questions right away and went above and beyond to get us what we needed.”
“Always has things very early and really nicely organized, loved this company since I've moved around the area, best customer service from other places I've been overall”
“I was very pleased with my first order and the ease of ordering. The freight choices were very helpful. Excellent quality for the price and a very nice selection of colors. I have ordered a 2nd order already before they sell out.”
