Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.04

4.0 Rating 2,723 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.0

Based on 2,723 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Aerialforce 1 star review on 13th December 2024

Kate

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Engineers arrived promptly & were very polite & respectful. Good communication throughout. Aerial is now secure and new tv all tuned in. Very happy customer! 😊”

Helpful Report

Posted 3 years ago

“I have never dealt with such a terrible company in my entire life they are unreliable liars and they totally let me down I wouldn’t recommend them to anyone”

Helpful Report

Posted 3 years ago

“BE AWARE. I have full freeview coverage but lose BBC channels in bad weather. I'm pensioner in 70's so called Engineer. Already have 3 aerial in attic. Engineer suggest i needed to add another aerial their top model plus amplifier's at cost of well over £300. Nothing less would do??? Thankfully I said no. Wondering if this was a rouge trader as im a pensioner. Is this the sort of company we can trust ?? certainly I would not deal with them again. PEOPLE be warned !!!!!!”

Helpful Report

Posted 3 years ago

“Was promised a same day visit (before 18:00), and told they would call before attending. I didn't hear back from them, so I called at 17:30, and was told that they tried to call me several times. I asked for the number they were calling me on, and it was incorrect. Not even vaguely similar to the number I gave them earlier. Regardless, I was told that the engineer is still attending. End of the day, and no engineer. I stayed in all day, and did not go out for work, hence I lost salary. After I complained, I was offered a 10% discount, which amounts to £6.90, and I refused, given that I had to stay home, and lose much more than that.”

Helpful Report

Posted 3 years ago

“Had a engineer come out for TV signal breaking down had to pay a diagnose change of £83.50. Engineer said cable breaking down, so decided to have a new installation aerial, bracket, pole and cable only a short run on a bungalow was charged £360. Being that I gave him the job you would think he would have knocked the diagnoses charge off, they state free estimate until the engineer looks to see what the problem is hows does he no ? . Notice since other companies are charging £200 for new installation, obviously was ripped off keep away from these sharks.”

Helpful Report

Posted 3 years ago

“We have used them twice now and excellent service and good price each time. Carl engineer couldn't have been more helpful and chatty”

Helpful Report

Posted 3 years ago

“Don’t bother with this company tried to rip me off then I discovered they have been part of a BBC watchdog investigation and I know why tried to up sell things you don’t need and 100 to 200 % price hikes”

Helpful Report

Posted 3 years ago

“We telephoned Aerialforce to book an engineer to re attach our aerial to the roof as only the pole had snapped after being bent in the winds. An appointment was booked and the following day we waited until 3pm to contact the head office to confirm someone was still attending our address due to new COVID restrictions. They confirmed that someone was still attending. Approx half an hour later an engineer rang me explaining he could not make the call as he had no ladders.....seriously an aerial engineer had no ladders! He also went on to state that due to the explanation of our problem we would need to purchase a whole new aerial. I explained that the aerial was still working and was only a year old, he didn't want to believe me and stated that it must be old to be broken. I had to state that I would even show him a receipt for the aerial to prove we were not lying about its age ! The call felt like extortion for money and blackmail for an engineer to attend. I rang through to the head office number to explain what had happened and was left on hold........ Intimidating engineer and pressure tactics used.”

Helpful Report

Posted 3 years ago

“Excellent friendly professional. Stuck to quote even though took a little longer than expected. Great service and customer friendly. Really recommend.”

Helpful Report

Posted 3 years ago

“Quoted over £600 to change my door lock I had to pay a call out of £95 plus vat before they would send anyone it’s disgusting And he can in an aerial installers van I got a local person to change it and was charged £75”

Helpful Report

Posted 3 years ago

“I got an email offering to come and repair connection on Saturday (today). Accepted, although more expensive than others who could only call on Monday. After several phone calls and subsequent promises, waiting in, etc. they finally agreed at 4.30, when it is dark, that they wouldn't turn up today, but offering Monday! A "bad experience" is putting it mildly. NOT recommended.”

Helpful Report

Posted 3 years ago

“Advertised as servicing the Wrexham area, did have an immediate response to online chat but was informed they do not cover the 'LL' postcode area of Wrexham. Does not service Wrexham then. Need to change their website.”

Helpful Report

Posted 3 years ago

“Rang on Wednesday to have my son's tv put on wall got a call back right away said they would try and get someone out than called to say he couldn't make it as he was stuck at previous call and they made an appointment for the day after (new years eve) gave an all day appointment said I would get a call when on way no phone call and no one turned up very poor service.”

Helpful Report

Posted 3 years ago

“Engineer turned up as booked and solved the issue in 20 minutes very helpful and professional very good job”

Helpful Report

Posted 3 years ago

“WARNING: Avoid this company! Refused to cancel appointment even they can't make it within the agreed timeframe. Charged £82.80 for a 5 mins look and quoted £380+vat for changing 2 brackets. Super fishy and dishonest company. Claim no call out charge but manage to charge £82.80 for doing nothing as a diagnose charge!”

Helpful Report

Posted 3 years ago

“Massively expensive price in comparison to other companies; but used as I was promised an exceptional service / aftercare. Down the line I now have 0 channels on the TV, so I have contacted Aerial Force who have told my they can attend for £69 plus VAT, not including parts. It’s disappointing considering it’s only been just over a year. I have then had another aerial company out who have told me that Aerial Force has done a horrendous, dangerous install, and then sorted the problem out. Not only that, they told me that Aerial Force are known for having incompetent engineers. Big price for just a 1 year warranty; avoid!!! I would argue the toss with warranty, but they have still not sent me an invoice! I asked for this and the customer care team advised that they do not ‘stock’ any invoices; highly unrecommended company.”

Helpful Report

Posted 3 years ago

“I used the chat in the morning - they phoned back within 10 mins and said that engineer would visit between 9-6. They confirmed by email and engineer phoned to say he was on his way. Really friendly, informed, efficient and new aerial was up within the hour. Mark B was the engineer and would recommend him and the company wholeheardly.”

Helpful Report

Posted 3 years ago

“They have cancelled on me three times in a week. Once i could accept, twice was annoying and today, the third time I have given up and found someone else. First excuse was the job they are on is overrunning, second excuse was a vague unfortunately we don't have an engineer (but they made the booking so thats a little hard to believe) and when I expressed my dissatisfaction at being let down twice was told its Christmas everyone is busy! Today I was told the engineer is sick and when I called to tell them to shove it I was told that the 2 engineers in my area have called in this morning with covid and the earliest date they can attend is..........tomorrow! Donald Trump must have found a new job already. Finally, be wary of a company that calls you on the day of your appointment but somehow has a way of only letting the phone ring once before they leave a message forcing you to contact them. I have no idea whether the actual engineers are any good but the booking service is a total shambles and provides zero confidence.”

Helpful Report

Posted 3 years ago

“Cost me £180 to install an aerial on the outside of my ground floor flat. This included a booster for a better signal. Engineer left was competent and efficient. This took place several months ago but I am only now reviewing the service so I feel I can speak confidently about the service.”

Helpful Report

Posted 3 years ago

“Very odd experience taking advantage of fact we knew nothing about tv aerial . Charged us £500 for attaching new aerial to wall , throwing cable over roof without fixing it to any location and connected cable at external box . Didn’t check tv connection inside house until end ?? We were too busy and trusting on Christmas Eve . Loose connection at tv and they dint even bother offering a new short cable just pushed tv stand against the wall. Had checked trustpilot and should have checked other reviews - feel. Heated out of our hard earned money .”

Helpful Report

Posted 3 years ago

Aerialforce is rated 4.0 based on 2,723 reviews