Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.04

4.0 Rating 2,724 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.0

Based on 2,724 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
cr3 0bl

Write Your review

Tell us how Aerialforce made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aerialforce 1 star review on 13th December 2024

Kate

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A massive thank you to AerialForce. I lost my Sky a few weeks ago I contacted sky had to wait over 2 weeks for a sky engineer to visit me, he spent most of the time complaining and left me a dish and told to do it myself. I booked Aerial Force online at 8.15am this morning, A lady called Kim called me at 8.30am to book me in. An engineer just attended my home and put a new dish up for me, the engineer was very helpful, polite and friendly guy. its now midday and my Sky is back. Thankyou Aerial Force i now know where to come if i ever have problems with my sky again. Contact AerialForce I would recommend them to anyone. Never contact Sky they are rubbish.”

Helpful Report

Posted 4 years ago

“Very professional and friendly. Beginning with booking a visit to the engineer, Chris investigating and solving the problem. Would recommend AerialForce anytime. Thank you engineer Chris”

Helpful Report

Posted 4 years ago

“I thought Adrian was very polite and professional and he did a great job. Very pleased and will recommend him.”

Helpful Report

Posted 4 years ago

“Shocking service, waited in for the 4hr allocated time slot for the engineer to call 5:35pm to say he couldn’t make it, customer service said they couldn’t find the booking yet knew my husbands name, do not use this company!”

Helpful Report

Posted 4 years ago

“Booked Wednesday for Friday, didn't turn up Friday, phoned to say they would be here Saturday morning, nope didn't turn up again, rang you again you told me you were running late and would be here in afternoon, Guess what. No show again. You are a useless company.”

Helpful Report

Posted 4 years ago

“Wish I’d seen the past reviews before booking - Saturday appointment - waited in all day to receive a call at the end of the day saying can’t do today due to engineer out on another job Complete waste of a day”

Helpful Report

Posted 4 years ago

“It was a second attempt today to fix the areal! Bingo! Job done in no time. Excellent job thanks to engineer Ricky St John. Very professional and quick! Thank you very much!”

Helpful Report

Posted 4 years ago

“Had chat online at midday yesterday, was called back in minutes and appointment made for first thing THIS MORNING! At 8.15 a lovely local guy called Lee turned up and diagnosed the problem in minutes. Needed a new coax cable £3 fitted, checked everything’s else was OK and gave me some good advice going forward. To say I am impressed is a huge understatement. When you hear of all the ways you can get taken for a ride and I am a 71 yr old woman I could not have had better service. Could not recommend more highly and company card safely stored for the future!”

Helpful Report

Posted 4 years ago

“Was told the engineer would be here between 12-5 , waited in and had to call at 5:30 to be told he was on a big job and wouldn't make it and they can book in Saturday between ,8- 13:30 told them they had let me down and the best they could do was between 8-12 .poor customer service.”

Helpful Report

Posted 4 years ago

“The engineer cqme into the house quoting immediately lots of prices. It'll be £58 for a diagnostic, it'll be £136 for extending this cable etc, etc,. I was immediately terrified. He did a diagnostic, which meant nothing to me, didn't write anything down. I felt conned out of £58 in the end. He couldn't wait to take the money for doing very little. I would avoid this company.”

Helpful Report

Posted 4 years ago

“Very prompt (within hours) and professional Service!”

Helpful Report

Posted 4 years ago

“Had Colin today - he was totally professional / on time / fixed my problem. I set pampas grass on fire damaging my shotgun cable!”

Helpful Report

Posted 4 years ago

“Used their on line chat service, very helpful chap booked a visit for this afternoon before 1800, this was around 1400, received a call at 1545 to advise engineer with me within 20 mins. Shaun Saward arrived bang on time and diagnosed the fault within 5 mins. Gave options and all resolved in less than an hour despite the pouring rain. Very pleased and highly recommend. 👍”

Helpful Report

Posted 4 years ago

“Aerial force was a very friendly helpful company to deal with thank you for your help with my mothers aerial.”

Helpful Report

Posted 4 years ago

“Had new Ariel fitted today . Mitchell was very polite and professional he gave us all the options and advised us what was our best choice. My tv is important and I know I’ve been looked after today. Highly recommend this company”

Helpful Report

Posted 4 years ago

“Contacted them around lunch time asking for an aerial repair. They took my details and gave me an appointment for the Friday afternoon anytime up to 6pm and told engineer would call 30mins before arriving. We stayed in all afternoon waiting. I was out walking the dog when I received a call about 5.15pm to tell me that the engineer would not be able to attend that day. I was asked if I would like to reschedule for Saturday but I declined as I was not prepared to cancel plans again.”

Helpful Report

Posted 4 years ago

“Having waited in all Saturday for an appointment (told the only option was all day until 6pm) I was called at 5.30 to say the engineer couldn't fit me in and did I want to rearrange for Monday! Obviously I will be at work on Monday. Even if re-booking for next Sat, the best they can offer is 8-1 pm but I suspect that's no more definite than yesterday. Called someone else (Sat evening) who has been this morning (Sunday) on time, as promised and has done the work. Obviously this company overbooks and therefore cannot be relied on. I would NOT recommend them. (Also, when simply asking about prices and options I suddenly discovered the 'bot' had booked me an appointment without me agreeing - without clarifying a day, a price nor a time! I had to ring up the help desk to sort this out and find out the details separately. Very unprofessional)”

Helpful Report

Posted 4 years ago

“I’ve made an appointment for Saturday and engineer supposed to come between 9 am and 5 pm Well , nobody came or called until 4.30 pm. I’ve been told that engineer is busy and they need to cancel the appointment. At 4.30 pm to cancel!?!? Very unprofessional first experience! Wasted my day waiting at home. They asked me if I want to re-book it. , would you? Of course that I wouldn’t recommend Aerial Force to anyone! Good luck with them!”

Helpful Report

Posted 4 years ago

“Such a lovely chap Danny, explained best options to me, installed free sat and bish, bosh all done. Don't know why i left it so long. Excellent service”

Helpful Report

Posted 4 years ago

“I went on line to book a new sat dish and setup and was impressed that Russell came to fit it first thing next morning as arranged. He was efficient, friendly and did a good job, and I'm very pleased to recommend you and him to anyone. L.H.”

Helpful Report

Posted 4 years ago

Aerialforce is rated 4.0 based on 2,724 reviews