Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.04

4.0 Rating 2,724 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.0

Based on 2,724 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
cr3 0bl

Write Your review

Tell us how Aerialforce made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aerialforce 1 star review on 13th December 2024

Kate

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt service, good communications, job very well done.”

Helpful Report

Posted 6 years ago

“I ordered a job with Aerial Express who let me down 3 times. Although Aerial force was a bit more expensive the service is incomparable Gary was brilliant, quick friendly and explained things to me to help me in the future. Thank you Gary and Aerial force. I will definitely recommend you. 👌😊”

Helpful Report

Posted 6 years ago

“company rang me to tell me when installer about to cal. Installer very polite and tidy and explained costs etc”

Helpful Report

Posted 6 years ago

“It made an old lady (aunty) very happy to have a tv in her room. He was very helpful, and friendly and has done a very tidy job. Thank you”

Helpful Report

Posted 6 years ago

“I had an aerial coming to the end of its life...... now I have a new one. Great service from beginning to end. Can't thank Jasmine and Andy enough!”

Helpful Report

Posted 6 years ago

“Really quick same day response and sorted out with minimal fuss immediately.”

Helpful Report

Posted 6 years ago

“Fast response when telephoned.”

Helpful Report

Posted 6 years ago

“Efficient service and friendly/straightforward. Problem fixed promptly.”

Helpful Report

Posted 6 years ago

“Awful service...let down twice..2 appointments both times waited in never turned up...STAY CLEAR it's a joke”

Helpful Report

Posted 6 years ago

“Would probably have given a better score had i known what was delivered”

Helpful Report

Posted 6 years ago

“The job was for our Village Hall, an old building (1907) of great character and it is important that the aerial and wiring was to be as unobtrusive as possible. The fitter who did the job for us took some time to discuss with me the best way of doing that and having agreed the detail and pricing I was pleased to learn that he would fit the aerial there and then. He completed the installation in a couple of hours, the aerial is not really noticeable and the cable is almost invisible. An excellent job and I can well recommend your company.”

Helpful Report

Posted 6 years ago

“Great work. Happy with the whole experience. A little more pricey than I anticipated. But great work.”

Helpful Report

Posted 6 years ago

“Well let me start with saying that I didn't get what I was promised. I was given 3 choice of system basic, mid and high. I was told that if I went for highest system I will receive notification on my mobile and could access the system remotely but it is not the case still struggling to get any of this. I installed the system on 10 of April 2018 the installation was very quick but the engineer couldn't not complete the full installation due to his lack of knowledge in the system. He told me the system will be fully functional after 24 hours, After waiting 48 hours it was still not sending notification so I contacted engineer and then he advice me to call technomate because he had no clue what was happening. I called Tecnomate as instructed and the guy in the phone said this was the very basic system and only notification that i was gonna get was email which is complex to set up. After many calls engineer was back but he again reschedule the appointment for 21st April 2018 saying that he had to check with Tecnomate about the system as he has not dealt with this system before. There was no show from engineer on 21st instead called if I still had problem. I again explain him saying I am still not getting any notification and he said he will call back with in and hour but as usual didn't hear back that day, after my text I got reply Monday saying that " someone from Tecnomate with clue will call but never received that call. After waiting till 25th Friday I called back to Ariel force and to my surprise the lady over the phone said that there was a not on a system that engineer visited on 21ts and I have tampered with the system and I was demanding the commercial grade system. To my knowledge I am asking for the system they have promised and are advertising in their website for domestic use. Now again they have given another engineers visit date which is for 5th May 2018 but as of right now really frustrated and annoyed with the horrible service that was provided.”

Helpful Report

Posted 6 years ago

“Very prompt in response and call out. All staff polite and informative. Many thanks”

Helpful Report

Posted 6 years ago

“Arrived on time, had product to supply and installed immediately”

Helpful Report

Posted 6 years ago

“When engineer arrived they were polite, and we were happy with the work they completed. However, it was tough getting the engineer to arrive at an agreed time. One phone call we would be told the engineer would arrive by 3pm and then after calling at 3:30pm were told it was an all day appt and they would be there before 6pm. We understand you can never know how long each job will take but communication about availability of appts can be greatly improved.”

Helpful Report

Posted 6 years ago

“Once the engineer arrived he provided a great service. The call center is a bit annoying as they kept trying to push the job forward from the arranged date”

Helpful Report

Posted 6 years ago

“Good service, polite staff efficient and very quick !!”

Helpful Report

Posted 6 years ago

“Engineer was extremely pleasant, efficient and helpful.”

Helpful Report

Posted 6 years ago

“Terrible service! DO NOT USE! The engineer visited our house on 17/02, advised we would need an additional part which he did not have, he told us what to buy and charged us £60 for the pleasure of him being here less than 10 minutes! He said if the part we had to buy did not work to call him back and he would re-visit. The part DID NOT WORK. We called him continuously for 6 weeks to be fobbed off and not have our calls returned. My partner then called the office multiple times and the customer service was truly SHOCKING. He was promised a callback from a manager 2 weeks running which never happened, the salesman was completely rude and had a truly disgusting attitude. We are now left OUT OF POCKET, UNHAPPY and in the same situation we was in before this wonderful company sent out their shoddy engineer over 2 months ago! BE WARNED - COMPLETE CON ARTISTS!”

Helpful Report

Posted 6 years ago

Aerialforce is rated 4.0 based on 2,724 reviews