Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.04

4.0 Rating 2,724 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.0

Based on 2,724 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Aerialforce 1 star review on 13th December 2024

Kate

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, came when promised, even helped replace roof tiles that had come off roof when ariel came down, cannot reccommend enough.”

Helpful Report

Posted 4 years ago

“I called and an engineer came out within 2 hours, which I didnt expect same day service as it was mid afternoon. When he arrived the heavens opened up and wind howling. Thought he would cpme back another day but scampered ovrr our garage roof and carrying his ladder, Up he webnt found problem with aerial booster found he had the correct part in his van.Went up agin fixed the part, work done ready to go stil pouring. EXCELENT SERVICE.”

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Posted 4 years ago

“Quick response. Engineer cane within 1 hour. Steve was great. Polite and fast and went beyond to make sure the tv was setup and working correctly ..”

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Posted 4 years ago

“We would like to commend your engineer,Dominic. He came and wall mounted our new TV and went above and beyond his remit by helping my disabled husband and providing us with a terrific customer service and a brilliant job completed. He explained all the issues as we had a complex job due to its placement and he made it completely safe and secure enabling my husband to view the picture at the optimum tilt from his electric chair. Dominic is a credit to your Company. Thank you.”

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Posted 4 years ago

“This company is very efficient and professional. I called today and an engineer came out within 2 hours. Fair price and did all necessary checks. Gareth was very helpful and patient. Job well done. Thank you very much.”

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Posted 4 years ago

“I can't express enough how happy I am with this company. Was abit pricey, but you pay for what you get. The engineer Mitchell who came out was fab! He was professional, polite and friendly, great guy!. My tv looks amazing on the wall. Im hoping to get my other tv put up and i will ask for Mitchell again.. Highly recommended this company and Mitchell..”

Helpful Report

Posted 4 years ago

“This company is unprofessional. Seems to be run by amateurs who have zero business sense or acumen. They will promise you whatever you want to get the £50 fee for turning up. Will not do what they say. Will not reply to calls or emails. The engineers should not lawfully be allowed to use that name. A more fitting title would be cowboys. Do not let anyone from this company into your home. They have a substandard work ethic and have no customer retention skills. I believe the positive reviews are bogus. You have a choice of other great companies. Use this company if you have money to lose.”

Helpful Report

Posted 4 years ago

“Horrible, trash company. Booked an Engineer between 11-3pm. Ashley turned up at 4:30. Spent 5 minutes and wanted to get paid his £50 appearance fee. So we paid on the premise he was going to give us a full quote. on the 6th day of no reply to calls or emails I called the company. They promised I would get a call that evening or latest the day after. Three days later I called again and was promised a call that evening. Surprise Surprise no call or email. If you want to get any work done you have a number of great local companies to use. Whatever you do, do not waste your time and call these thieves. They lie, waste your time and seem to only thrive of taking £50 from customers. The joke is that I have to give them even 1 star. Waste of time and waste of breath calling them. No one is helpful and have zero customer skills.”

Helpful Report

Posted 4 years ago

“Darren, the Engineer, checked the signal coming from my TV aerial, relayed why my TVs were not working, told me that although the previous engineer had installed 2 new aerials “which were exactly the same which was unnecessary“ (I’ll leave you to draw your own conclusions as to why), he did not set them up properly. I then needed to purchase 3 pieces of extra equipment in order to get my TVs to work properly. It was expensive and I hated having to pay again to get the TVs sorted but as one of them in particular was missing BBC and ITV channels intermittently over 6 months I “bit the bullet” and got it done. I’m very pleased that I did. I have never ever seen so many channels on my TVs. They went from 44 (97 max at times) to 197. I am now seeing programmes on my TV that I never even knew existed and my 10 yr old TV which I thought I might have to throw out is now working just like new. Darren did a fantastic job. It was expensive especially after I had already paid out to have it done by a “so-called” professional from a building site BUT it was well worth it!!! Thank you Darren.”

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Posted 4 years ago

“I booked an appointment to have a complete new install and I was struggling to get any channels on the equipment we had. The engineer arrived, who I must say listened to everything I had to say. He looked around did some tests and just a new aerial and faceplate later all was well. Top man very good guy.”

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Posted 4 years ago

“He came in the time quoted and was polite and helpful,very patient with it all abd sorted the problem for us.Very pleased with the company and your service.”

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Posted 4 years ago

“Wonderful service. Bob the engineer arrived on time and was extremely efficient and professional. He quickly diagnosed the fault (we needed a new aerial). He had a new one in his van which he fitted in the loft with no fuss or mess. We thought the price was very reasonable. We would definitely recommend Aerialforce and use them again without hesitation. Thank you!”

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Posted 4 years ago

“On time polite and thorough. Fixed the problt”

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Posted 4 years ago

“Great job, professional fitter and resonabky priced, would recommend Aerialforce without any hesitation.”

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Posted 4 years ago

“I felt safe with the person. He was very professional and surveyed and discuss the plan I to my understanding including cost and I was able to make my own decision. Thanks very much.”

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Posted 4 years ago

“Best service in London. Top advise on positioning and quick and mess free service.”

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Posted 4 years ago

“The man I spoke to on the phone to book appointment was really nice. The engineer Colin was very nice as well and carried out work quickly and efficiently. It cost much more than I thought it would as I did not take VAT into account. Think that total price should be quoted. However it was for my elderly father and he said it’s like he has a new TV.”

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Posted 4 years ago

“Colin was very helpful and gave a good explanation of what my problem was. Hope to see him when l can get the work done needed to fix my problem.”

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Posted 4 years ago

“Work was carried out very professionally, engineered was very pleasant, and affectionate Would certainly This company”

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Posted 4 years ago

“Dom did an excellent job after travelling 100 miles to get to us. Goggled local tv companies and was surprised to find out it was a national company. Price more than originally quoted by Call Centre. Price went from £70 + VAT to over £300 but after a lot of complaining, got them to agree to £150. Excellent TV Engineer.”

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Posted 4 years ago

Aerialforce is rated 4.0 based on 2,724 reviews