Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.04

4.0 Rating 2,724 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.0

Based on 2,724 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Aerialforce 1 star review on 13th December 2024

Kate

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dominic was excellent, respectable, thorough and very polite - thank you”

Helpful Report

Posted 5 years ago

“Such a lovely engineer. Worked nonstop got all TVs working. Good quality work and very tidy good price thank you”

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Posted 5 years ago

“Almost identical experience to another reviewer. I rang on a Saturday and was told someone would be around by 6pm. At 5pm I had a call to say the engineer was held up and would be around on Monday AM before 1pm. At 12 on Monday I had a call to say the engineer was held up and would be around in the afternoon. I cancelled and got someone else.”

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Posted 5 years ago

“First class service from on-line enquiry to job completion. Issue with poor reception so booked visit for following day. I was notified of time and confirmed 30 minutes before arrival. Engineer Dylan was extremely knowledgeable and efficient, diagnosing the problem and advising the best way forward. Very pleased with the service and would certainly recommend.”

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Posted 5 years ago

“VERY POOR JOB. CANNOT TRUST THEM. WAY OVER PRICE I had contacted Aerial force to check my TV antenna. I had requested for an aerial change. The engineer came on Saturday and said that my aerial is fine, but I need a new booster. My aerial is fitted in my loft which is a fully boarded floor. The engineer said that the charge for the booster would be £155 including the fitting charge. After the fitting, I checked online and found out that the booster is only £25. The fitting that the engineer did was sticking the booster on the timber with a tape. I am extremely disappointed for being charged way over price. In addition to that a very poor service, no fitting has been done. I had sent several emails after the service however, nobody got back to me. I kindly request for a refund for this. It is a huge disappointment on the company and I feel cheated for the wrongly priced item.”

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Posted 5 years ago

“Had a external TV ariel fitted today, excellent service, great price, engineer was unimposing, extremely polite, clean and tidy work, would recommend this company to everyone requiring this service, thank you 😁”

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Posted 5 years ago

“Great service from Mark O'Connor. Back up and running with LNB/Dish issue sorted within 24 hours of contacting them.”

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Posted 5 years ago

“You installed an Ariel and put on your invoice that it was picking up a signal from Hemel Hempstead it faces Crystal Palace and the signal keeps breaking up as it faces the wrong way when I asked you to help sort out the lack of signal you refused to help unless I pay again I paid £ 300 for original incorrect installation Beware of this company they are not honest people I even suggested we share the cost of the visit to rectify the problem which they refused , they did say they would not charge the VAT which also demonstrates there dishonesty”

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Posted 5 years ago

“Excellent same day service. Danny S extremely helpful with advice and very efficient. Thanks.”

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Posted 5 years ago

“Paul arrived at my Mothers house and did a fantastic job, connecting a new aerial and re cabling etc. Great work and much appreciated by an 88 year old, who had been without a working tv for a couple of months and obsession for strictly come dancing.”

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Posted 5 years ago

“Call this morning, the guy came that same afternoon and fitted my 65in TV to the wall, set it all up, very professional and friendly service, and for all the work the guy did, very reasonable price as well, recommended”

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Posted 5 years ago

“Very satisfied with the work that was done today couldn't fault he was a real gentleman and I would recommend highly thank you”

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Posted 5 years ago

“Terrible....turned up before time for first appointment so I was out ...didn’t turn up at all for the next two. Absolutely dreadful time wasting idiots.”

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Posted 5 years ago

“I called on a Saturday and was told someone would come out the same day by 6pm. Late afternoon I got a call to say the engineer was held up and couldn’t come. I was told someone would come between 8am and 10am on Tuesday. I took a day off work. At 10am I called to say no one had arrived. I was told they would be with me by 1pm. I then received another call to say the engineer had been held up and they would have to move my slot to afternoon by 6pm. Later afternoon I received another call to say the engineer was held up and could someone come the following day. I said I would go somewhere else.”

Helpful Report

Posted 5 years ago

“Contacted them as advertised a same day service was assured on phone that my 2 cameras would be installed that day, Took a half day’s holiday to be there and at 4.30 they rang to say they would have to rebook for next day 10.30 next day I rang to ask for a rough time when they would arrive but was told they couldn’t provide that and would get the dispatch to ring me and I was booked for anytime up to 6pm I thought I would be one o the first but when no one had contacted me by 3pm I cancelled and arranged for someone local to do it as he could give me a time and was contactable”

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Posted 5 years ago

“These go where Sky won't in all weather. Quick and responsive service but no cheap.”

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Posted 5 years ago

“Knowledgeable, quick & efficient...would highly recommend!”

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Posted 5 years ago

“Fast efficient great service”

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Posted 5 years ago

“Polite and on time. Made some good suggestions as i got 3 quotes. However did not check for faults and was the only one to give me a quote without checking if the aerial really needed moving. Two other compnies said the aerial didn't need moving and both checked the line for faults which he didn't.”

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Posted 5 years ago

“The engineer was very helpful and professional calm efficient and easy to communicate.”

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Posted 5 years ago

Aerialforce is rated 4.0 based on 2,724 reviews