Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.04

4.0 Rating 2,723 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.0

Based on 2,723 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Aerialforce 1 star review on 13th December 2024

Kate

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The 4 star rating looks good but check how many 1 star reviews there are in the last 2 months before contacting Aerialforce”

Helpful Report

Posted 3 years ago

“Was persuaded that free sat would solve my aerial problems. The installation was very poor with cabling placed loosely in gutters. I have now realised the price charged was over twice the price other aerial companies charge”

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Posted 3 years ago

“Do not touch this company with a barge pole. They charge £59 + VAT to visit then try to sell you an aerial at several times the price of everyone else. The ‘engineer’ was quite aggressive and very pushy.”

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Posted 3 years ago

“Fantastic customer service, called to make a booking and engineer arrived with in that same hour great same day service. Great work by (Dan) he mounted my TV on the wall with no cables showing, sorted out my aerial issues too. Highly recommend this company expensive but work done well. Highly recommend engineer Dan, very lovely gentleman, and great customer service from him. Thank you Aerial force.”

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Posted 3 years ago

“Ricky st j came and quoted to put a wall mount for tv - all done neatly on his next visit - happy with result”

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Posted 3 years ago

“Useless engineer, and company, a hour wasted, then wanted more time ! A rip off. Strange another company came next day within the hour all resolved and working”

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Posted 3 years ago

“Engineer arrived at 2.35pm for an 8.00am - 9.00am appointment and then gave a ludicrous estimate for what a local company took 25 minutes to do for less than half of the price this guy quoted. I will let you draw your own conclusions.”

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Posted 3 years ago

“Awful customer service Appointment was booked waited in nobody appeared Rang them back to be told engineer was ill and I would have to make another appointment When I asked why they hadn't rang to let me know they said she'd only just found out and my appointment was already cancelled then put the phone down Disgusting service do not use”

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Posted 3 years ago

“Do not use this company. The grumpy engineer worked for a maximum of 10 minutes to fix and issue with satellite TV reception. However after only 4 days the problems with poor signal returned. I emailed Aerialforce, TV Aerial Company, who stated I would need to pay another £82.20 for an engineer to visit the property again. With no guarantee of the work, I have no intention of letting this company rob me again. This is appalling aftercare service. Avoid, avoid, avoid.”

Helpful Report

Posted 3 years ago

“Very expensive for not much work, and a job poorly done, which will need re doing. I had to pay a fee for diagnostics, when all I needed was a cable replacing and the plastic cover used to hide the wires was uneven and messy looking. Would not recommend.”

Helpful Report

Posted 3 years ago

“DO NOT USE THIS COMPANY! Lee attended our address and informed us that we needed a new dish at a cost of £250.00. He stated that the one we had was not able to provide the service we required. He did nothing for half an hour and charged us £94.00 and classed this as a diagnostic! He stated that it was impossible for it to work! I had another company out whom had my dish working is less than 10 minutes. I had to send several reports to them but eventually got my money back. Absolutely appalling. Reported to trading standards.”

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Posted 3 years ago

“First class service. Engineer was here within 3 hours of me ringing and requesting help. The engineer (Chris) was polite, friendly 1000% professional. Explaining everything in simple terms every step of the way. Very competitive price charged. I cannot fault. I 100% recommend Thank you 👍👍👍”

Helpful Report

Posted 3 years ago

“Absolute waste of time. Called at 11am. Was told an engineer would be round “some time” in the day. Called at 2pm told not to worry, engineer is on route. Called the 3rd time at 4pm (close of business is 6pm) told an engineer was on route. After I complained that I had been waiting all day and was an engineer definitely coming, I was told actually they had not booked me in at all...and there was no engineer even scheduled to come. Spoke to an incredibly rude lady, who somehow tried to shift the blame to me by asking what I wanted her to do about it. Well...her job preferably. Unprofessional. Rude and an absolute waste of time. Called 11am. 2pm to check. Told 4pm we have wasted your time. My advice is avoid this company like the plague, use one of their competitors.”

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Posted 3 years ago

“Swift response, courteous and comprehensive explanation of how to get best use from the monitor. A real pleasure to have someone so helpful.”

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Posted 3 years ago

“A great lad Mitchell fitted us an aerial today and did an excellent job definitely highly recommended”

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Posted 3 years ago

“Don’t use Aerialforce - fitter wouldn’t go on roof as said he had wrong footwear on! Promised to come back 1st job day after and never turned up. I chased on the phone all day and was told fitter would definitely be there. Eventually got a call at 5pm to say wasn’t coming and would I like to book for another day. Told them where to go - an absolute disgrace”

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Posted 3 years ago

“Rubbish company. They quickly came out to fit an aerial in December, however very expensive and didn't take the old aerial down!!! Just 2 months later there is a problem, rang them up to ask if someone could come out today and fix it, but no, got to wait 2 days, even though I stressed that it was for my 92 year old nan, living on her own in lockdown. The lady on the phone said they're doing their best in lockdown, well, aren't we all!!!??? At the price they charged £250 they should of come and fixed it today!!! Will NEVER use again and neither will I recommend. Bad service, nothing more than theives”

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Posted 3 years ago

“Made an appt ... stayed in all afternoon. Phoned a 4pm to say wouldn't be out for another 2 days. Not impressed. Could have got another firm out to do the job”

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Posted 3 years ago

“Carl has fitted my tv onto the wall. Excellent service very quick Thank you carl. Mr A J Marsland”

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Posted 3 years ago

“New aerial fitted this mrng. Hugh was a first class worker. Absolutely delighted with my aerial.”

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Posted 3 years ago

Aerialforce is rated 4.0 based on 2,723 reviews