“While I actually like aero for the most part, I will never order from them again. Status has not changed on my order for almost a month and good luck getting ahold of them I tried the online chat and say I. The que 3 times for over 30 mi utes just for them to disconnect me and send me an email saying I missed the chat after, I emailed and never received a response, and never got ahold of anyone through phone either. I am starting to see there is a reason they don’t have the ability to cancel your order from your order. There are plenty of other brands that are as good if not better that know customer care and I will give my money to them.”
“Never buy anything from here. They will take your money and you will never see the item. It has been months and my order has still not processed. You can never get a hold of customer service to get a status. I spent over $1000 and have no product. Terrible company!”
“DO NOT do business with this company. I've had two orders in for a month. Credit card was hit immediately, and nothing has been shipped. The company does not respond to email, I stayed on hold for 1.5 hours before I was hung up on, I was in line on chat for 2 hours before I was disconnected. IMO, the company is now a scam and using their previous reputation to steal.”
“They have their deals posted but don’t mention that it’ll take a month to even get a response which I haven’t even gotten or have been able to get anybody on the phone. I’ll definitely never order from them again.”
“This company is commiting fraud. I spoke with my attorney about this transaction
ORDER # 111280547
By the looks of this a class action lawsuit is totally warranted and needs to happen.
They took my money for an in stock item that stated will ship in 5 days. That was over a month ago. Can’t get them on the phone for a refund.
I am currently discussing with my attorney for a lawsuit. Only thing people like this understand.”
“Wow I thought I was alone but looks like everyone has the same problem. Even if the quality is good, I don’t like being in the dark about my order and not have anyone respond to my inquiries. I mean I could have ordered it from some other company and paid more but at least I would have it by now. I’ve been waiting for over a month for my order. I ordered a barrel that they emailed me about. I assumed it was in stock because they emailed me but I find out they make to order. Wtf it’s a barrel ! Make it and stock or don’t send the email as if you have it !!! I think I’m gonna cancel it, I could prolly learn how to make one myself faster then they will send it.”
“trash customer support/service. got an order number confirmation email and that's about it, 5 days later and no tracking info, submitted 2 help requests and have yet to get a response. tried to call and talk to someone like I prefer and all I finally got was a voicemail saying sorry no one is here. not sure why they have such terrible sources from customers to receive help with their orders. I've had a better time getting support from a scam sight. I then broke down and sat in the que for the online chat support, waited over and hour then got kicked out when I left my computer for a few minutes to go to the bathroom. I'm just appalled at how bad of an experience I'm receiving with this company. hopefully I get my product and I'll never use them again and I'll preach to anyone who will listen NOT TO USE THIS COMPANY.”
“Just read everyone else’s comments and mine is the same. That’s not how I do business and they shouldn’t either. If you tell me 3 weeks I expect it in a timely manner. I understand it’s around holidays when I ordered my order but don’t over sell your products and keep your customers dangling on a string waiting on what they have already paid for. Was a good company and it went to hell when they sold it out, apparently. More than likely my last purchase. 🤷🏼♂️ SMDH”
“No customer service they take your money with no support. I have reached out 4 times on an order older than 15 days cz with no follow up. They did email me saying they got my request for customer service. Won’t use them again.”
“I ordered a .936 adjustable gas block from their website, which showed the item in stock. They happily take your funds and do not ship. They also have crappy customer service. Their chat keeps you in the cue forever, then drops you right before it is your turn to speak to someone. Then they have the nerve to email, saying they missed you. The certainly know how to email marketing information multiple times a day, yet cannot respond to a customer. It is a shame, because they generally have good quality products.”
“Horrible company. Ordered lower parts kit Nov 29, still no shipment nor update of any kind. Tried emailing, calling, chat, no answer. Charged my card day of order inc a $3.00 international fee which smells of fraud. Beginning to really hate US companies and Aeroprecision is moving to the top of the list. And we have zero recourse to hold them accountable. Will try to have my bank declare them fraudulent and reverse the charges. But my bank sucks too so I'm probably screwed.”
“Worst customer service ever in have been on hold twice for hours with no answer on live chat as well as phone no on answers ever. Do not use this company I been waiting for my order almost a month now sooo annoying”
“Ordered a Solus pistol beginning of October 2024 said in stock, now 12/30/24 and no update have been trying to reach someone for the last month there customer service is non existent Buyer Beware”
“I purchased a 6.5 upper that showed in stock when purchased. This was at the beginning of October 2024. I received an email confirmation for the purchase. That was the last contact I had until I physically went to their place of business at the beginning of October when I returned to Washington for my holiday brake from AK. I received an email from an account specialist saying they had no stock and were expecting stock in 1-2 weeks and I would be receiving a shipping confirmation. I have not received any word from them once again. I sent another email asking about the order with no replies. I do not recommend purchasing directly from Aero Precision as their customer service is the worse I have ever had to deal with. If you do decide to make a purchase I wish you all the luck dealing with their customer service. My first 3 calls I was on hold for over 2 hours per call then got cut off. I then tied their chat line which took my 3 hours to finally chat with someone with no resolve to my case.”
“I’d give zero stars if I could. BUYER BEWARE. They list parts as “in stock” and processing times are 3-5 days (some parts of the site say 5-8 days), but what they don’t tell you is that those “in stock” parts have a god knows how-long lead time on assembly. Customer service is non-existent, so you can’t cancel orders in a timely manner, or even get some sort of ETA. I wish I would’ve found these reviews and the subreddit faster. I would’ve taken my money to PSA or another company from the get-go, where they actually care about their customers.”
“Absolute ass customer service and products. Expect to wait months with zero communication on their end. Go else where. Company needs to shut their doors and stop wasting everyone’s time.”
“Run away from this company !!!! I purchased a “ in stock “ item and paid for priority shipping . They charged my card immediately, but never sent any type of confirmation or details on my order . They have absolutely no customer service . You can call them and get placed on hold ( automated answering service ) for hours and nobody will ever pick up no matter what option you choose . I also tried their online chat where my chats were automatically placed in 171 in the queue. I tried a few times and always started at 171 , then 250. Again , you can wait for hours and never make it even close to #1 in the queue . Each time I waited in the “ queue “ for over an hour watching the count go down but was “ disconnected “ each time. I have also emailed their customer service multiple times and again no response. They have an F rating with the better business bureau and have multiple complaints / claims filed against them , where all but one has not receiving a response from Aero. After reading their recent reviews and claims filed against them , I have realized that I made a mistake ordering from this company and hope nobody else does the same . I’ll be contacting my bank over the charge and will also file a claim against them with the better business bureau . I will never use or recommend Aero Precision again .”
