“I have purchased a few items from your store. Mostly online or through the phone, service has always been amazing over the phone. So I was very surprised and disappointed when I went into the Montreal store and received such poor customer experience. The one staff member was acting as if I was bothering her. I was there to make a stroller purchase so you would think it would be a big item sale for this person. She was rude when asking about the different color options. She forgot to mention to buy the car seat adapters (which I was returning from another stroller) could have easily gotten more money from me.
I love your store but would definitely have your team be a bit more friendly. I worked in retail for many years, and this is not the level of service I would want for my team.”
“I ended up having to cancel my purchase before it shipped. The Agatha team was responsive and effective with out giving me a hard time. Had my refund in less than a day. I’ll definitely shop again!”
“I really like this store! One of the baby stores in Mtl. Everyone who works there knows their products perfectly and is very helpful whenever you have an issue with a product. Also, their shipping delay is super short, which is great considering the store closures during the pandemic. My only issue with the store is that they never answer the phone but they almost always call back in a timely manner”
“Great customer service! They were able to help me process my order and secure the last one they had in stock. The customer service was amazing and followed up with me on Monday to make sure everything went well.”
“The snack bowl is okay but the lid never stays on properly. It’s my second issue with a minika product.
Thé black bib is terrible. It came all discoloured in with white patches. I messaged them right away to tell them and they said it’s “normal” which i highly doubt …. Not satisfied with my purchase unfortunately.”
“Great customer service and quick deliveries when items are in stock! Some things are offered only pick up which can be an inconvenience but overall great experience. Great selection”
“Love this store! Website is easy to navigate and all products I have purchased so far I love. I also love the once you place your order you receive the items within a day or two from the time of purchase.”
