“Okay, I had exactly what I ordered, this is fabulous!
I also wrote two messages to the customer service just to know approximative delay (I hadn’t receive the confirmation e-mail with delay expected) and second, to be sure they have my good address considering the delay and that I didn’t get the first e-mail. Both answers were passive-aggressive. So, I am happy to have what I ordered, website was efficient, but delay and service very poor.”
“I have purchased a few items from your store. Mostly online or through the phone, service has always been amazing over the phone. So I was very surprised and disappointed when I went into the Montreal store and received such poor customer experience. The one staff member was acting as if I was bothering her. I was there to make a stroller purchase so you would think it would be a big item sale for this person. She was rude when asking about the different color options. She forgot to mention to buy the car seat adapters (which I was returning from another stroller) could have easily gotten more money from me.
I love your store but would definitely have your team be a bit more friendly. I worked in retail for many years, and this is not the level of service I would want for my team.”
