Ageas UK Reviews

Name: Ageas UK
Rating: 1.89

1.9 Rating 131 Reviews

22 %

of reviewers recommend Ageas UK

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1.9

Based on 131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Anonymous

Anonymous // 01/01/2019

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“Horrible company to deal with in regards to car insurance. No help to the customer at all. Prices sky high. Stay away from this company at all costs!”

Helpful Report

Posted 1 year ago

“Absolutely atrocious company and their claims are handled by Claims Consortium Group who are quite possibly the most incompetent team I have ever had the misfortune of dealing with. Nearly 12 months after making a claim for storm damage and they had messed us around, failed to pass on messages, made a complaint to the insurer on my behalf which I had not authorised and been deliberate obfuscating. The settlement figure they have offered is laughable and we’re now trying to go through the ombudsman. After telling me in December that they hadn’t got a final response letter and telling me they were still talking to the insurer, today I find out a final response letter was sent at the end of September - so they have wasted our time. Never deal with Ageas.”

Helpful Report

Posted 1 year ago

“We had a burst water pipe so needed to call the home emergency line on a Saturday afternoon. It took 1 hour 25 minutes of queueing just to speak to someone to report it. I was promised a call back from an emergency plumber within 2 hours. It's now been 16 hours with no call back, which from other reviews seems to be commonplace. I have tried to call again but repeatedly received messages saying that they were too busy to take any calls and to try again later. Absolutely insulting for what is meant to be an emergency line. When my call was finally placed in a queue, I waited for an hour and a half before being cut off. Meanwhile there has been water gushing out of a broken pipe for almost 24 hours. Their emergency cover is completely mis described and not at all fit for purpose. When there is an emergency they make it as hard as possible to claim on the service so that you are forced to go elsewhere to get the problem resolved. Staggeringly incompetent service and without doubt the absolute worst company I have ever dealt with.”

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Posted 1 year ago

“This company is a SCAM and rip off-AVOID FOR YOUR OWN SANITY. THEY WILL USE BULLYING TACTICS TO SWINDLE YOU OUT OF YOUR HARD EARNED MONEY. Took out insurance then weeks later they claim that they will have to increase my premiums because they've discover on a comparison website that I bought my car in July and not August. They requested my documents which confirmed this was indeed August. THEN, not satisfied with this, they then claim the discrepancy was to do with the year 2021 and not 2022 and so they will either cancel my policy and keep hold of my premium or I need to pay them additional premium atop the price I'd already paid for the insurance plus fees. I sought legal advice from my lawyers and the ombudsman because this company is dishonest and quite frankly fraudulent - this has caused me alot of unnecessary distress. AGEAS - dont even bother to comment with your 'sorry bla bla bla story' because I will be dragging you through the courts or to the ombudsman for harassing me if I have to.”

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Posted 2 years ago

“Great so simple”

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Posted 2 years ago

“Having been a loyal customer with well over 11 years insurance cover ,recently had a need to contact and make a claim. Water pouring in through the roof which spread down two floors and penetrated through the windows in the lounge and bedroom. After a hellish 1 hour wait on hold to speak to an advisor was dismayed to be told that our location DID NOT have enough rain fall or wind speed in recent weeks according to their data for the location. I can very safely advise that living in SW Scotland the weather has been atrocious for the last 8 ish weeks. Another scam company who provide loop holes to escape from. Avoid this company,left an 88 year old woman confused and scared with no offer of assistance what's so ever. She had renewed her premium 8 weeks and one day previous and upon cancelling the policy they kept half the premium cost for 8 weeks of absolutely no protection. Avoid heartache and stress and find an alternative insurance company. Disgraceful display of greed at its worst.”

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Posted 2 years ago

“Another scam company that stole my money and almost left me with nothing, I searched for ways I could bring them to justice then I came across RESUC,ORG they are a team of binary options and cryptocurrency recovery expert and within 2 weeks I was able to get my money back REF [ A1 ] They are able to help.”

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Posted 2 years ago

“Easy to use but found a lower quote”

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Posted 2 years ago

“very good and very easy”

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Posted 2 years ago

“Very easy too do online good email information .Got all my paper work asap online .”

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Posted 2 years ago

“A quality product offered at a competitive price.”

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Posted 2 years ago

“I chose this Company last year as it appeared on Confused.com., cheaper than my previous years Home Insurance auto renewal. I did not have to claim at any time, so can't comment on their overall Services when dealing with claims.”

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Posted 2 years ago

“Very straight forward and easy to purchase”

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Posted 2 years ago

“Grate company and save money”

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Posted 2 years ago

“Good 👍 excellent service”

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Posted 2 years ago

“Awful company. Ring up scrutinising you and saying you need to prove where you work etc”

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Posted 2 years ago

“Absolute disgrace ! Staff lie ! Defraud paperwork .don't answer the phone !”

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Posted 2 years ago

“Very happy with the service. Very good communication and easy to sort everything I needed”

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Posted 2 years ago

“They wouldn’t put my son on my policy except temporary which didn’t make logical sense, why would they offer insurance for 45 days but not permanently”

Helpful Report

Posted 2 years ago

“Do not use this company, they lie to you, bullying and threatening on phone when you finally get to speak to someone. Like others, if I could give minus stars I would. Please stay clear of them”

Helpful Report

Posted 2 years ago

Ageas UK is rated 1.9 based on 131 reviews