“I was really looking forward to enjoying my six Alphonso mangoes when they arrived.
Unfortunately they were very disappointing. This was because they were overripe and somewhat soggy, especially at the pointy end. Of course, this affected their flavour too.
Perhaps Aha can do something about this? I hope so!
It's the way sellers respond to poor reviews which matters most.
My earlier critical review resulted in a prompt response from Subbu, apologising profusely for the condition of my mangoes and promising to send me a fresh batch free of any charge, which I received today. The perfume which greeted me when I opened the box was sensational. Although I haven't tried a mango yet, this was enough to convince me that they would be delicious! They certainly felt firm and had no black markings on the skin.
I'll post again when I've enjoyed my first mango. Watch this space!”
“The Pooja items that I had ordered were very good and they also provided next day delivery. The WhatsApp chat service is a saver as the replies are prompt .”
“I have been waiting for Aha Bazaar to start selling mangoes. These guys sell the best mangoes in the UK. Please bring other varieties of mangoes guys. Well done! and thanks for making us feel at home in the UK! All the very best!”
“O.k, the Rava ladoos were made if very fine rava and tasted like besan ladoos.
Also why do you have cloves in Motichoor ladoos , i have enough cloves at home. Not that great biting into cloves.”
Thanks for your review. Sorry that you did not like some of the products.
Regarding Rava laddoo, I will bring to the notice of the supplier.
The laddoo that you placed order was for Sugarfree Boondhi Laddoo and not Mothichoor Laddoo. Boondhi laddoo always has cloves and that is the speciality of Boondhi Laddoo.
Thanks for understanding.
Please feel free to come back to me if you have any further questions. In the meantime time, I will come back to you with the response from the supplier on Rava Laddoo.
“I have ordered a couple of things for a festival. The delivery was on time and I have even received customer support for my queries after receiving my order.”
Dear customer,
Thanks for your review. However, in my mind, this is a bit harsh on us. Let me explain you why.
All orders that we receive before 2 pm will be dispatched the same day. Any orders received after 2 pm will be dispatched the following day. However, the two products that you ordered were special items, that we receive only for Ugadi and Tamil New Year. We received the neem flower fresh from India and dispatched the same day on Friday the 5th of April, so that you receive it on Saturday the 6th of April, well before Ugadi, that was on the 9th of April.
We at Aha Bazaar are obsessed with customer service and that our customers should get the best product in time. In my mind, we have done everything to ensure you get the products fresh and in time for Ugadi.
We have put a note on the home page, regarding the Ugadi delivery timelines. I am confident that you may have missed it. I have to admit that we did not reflect the message in the email though.
As always, we will do everything possible within our remits for customer satisfaction.
Thanks for understanding.
