AHF Furniture Reviews

Name: AHF Furniture
Rating: 1.33

1.3 Rating 153 Reviews

8 %

of reviewers recommend AHF Furniture

Company Reviews

Questions

Metrics

1.3

Based on 153 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how AHF Furniture made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

AHF Furniture 1 star review on 24th November 2022

AHF Furniture 1 star review on 21st October 2022

Leanne D73

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife and I weren't very impressed by our first experience of AHF in Northampton. We ordered two sofas from AHF in the middle of September and they were finally delivered on the 26th November - over two months later. I was actually called on 16th November to say our sofas were at last ready for delivery but they were unable to deliver them that week despite my wife giving them an ultimatum to deliver or cancel. During those two months we were told on more than one occasion that the sofas had missed their delivery. I was called by the manager a couple of weeks ago who seemed to be completely unaware of the situation. He also told me that the delay was due to the furniture makers being unable to get hold of the material required to make our sofas. Our old sofas were then collected by the British Heart Foundation and we had to move the furniture from our conservatory into the lounge until the new sofas arrived. Our lounge had been completely redecorated for some weeks previous in readiness for the new sofas. There was a distinct lack of communication from AHF about this matter and what felt like a lack of commitment to put the situation right. They promised a £50 refund due to the time it took to deliver the sofas to us but having deferred the payment for twelve months, I'm not sure if and when this will materialise. This is the first time we've used AHF and it will almost certainly be the last. Poor customer service and a series of excuses didn't make it an experience we want to repeat... 26/01/17 I haven't seen our £50 refund materialise in any way. We've contacted them again about the furniture as it seems a small hole is now present in one of the large cushions that we sit on. Customer service again hasn't been great. A replacement is apparently on it's way. 25/06/19 Why my wife decided to go back to AHF is beyond me. They have just delivered our new furniture for our conservatory. We told them about our previous experience and they assured us it wouldn't happen again. That is was safe to assume all would be ok this time. Well it isn't. They've delivered a sofa and a chair to our house. The sofa is a chaise with an extending footstool. They have not delivered the feet for that part of the sofa. The delivery man took pictures and has sent it to the customer service of AHF. I have looked around the chair and found that whoever wrote the date on a label on the chair has been rather careless and marked the chair in blue ink. It's a tiny mark but I noticed it immediately. There is also a dirty stain on the cushion as well. It is a white chair so it's clearly noticeable. I wouldn't be surprised if we find more things wrong with the furniture once we've had a good look over it. Hopefully this will be the last time we use them. More shoddy service from AHF. Not impressed.”

Helpful Report

Posted 5 years ago

“Worst quality sofas!! I ordered a sofa and a month after it was delivered i saw little holes on the end corner. i contacted customer service who took months to send a technician out only to be told it was the delivery drivers though there was holes and this was not a manufacturing issue. I've paid a £1000 for a sofa with holes in!!. Customer service over the phone wasn't very helpful and have said the holes in the sofa have been caused by myself and that they will not be replacing any parts free of charge. so it looks like ill have to pay for a company's mistakes as they do not know how to look after there customers. I would NOT recommend this shop to anyone looking for any decent furniture.”

Helpful Report

Posted 5 years ago

“In August 2016 I bought 2 wardrobes from AHF at the cost of £2,331.89. It took THIRTEEN WEEKS to be delivered and fitted. I did have a £50 refund for waiting for so long (over 12 weeks, which still sounds a long wait for wardrobes from Germany. Or are them from China?). Three shelves were not fitted as we didn’t need by that time. Now that we were planning to fit them, we have realised that the delivery guys have not left the brackets so we could not fit them. I went back to the shop this week and was told they would post them to me. Yesterday I got a call telling me they would not post because it is a 2016 purchase. SERIOUSLY?!!!!! I have spent nearly TWO AND A HALF THOUSAND POUNDS WITH THEM!!!! Yes, I can buy them online for just over £10. But, come on?! What a greed company?!!!!!!!! If I would have bought wardrobes from ikea, I could just go to the spare parts shelves near customer services and taken as many as I wanted, but unfortunately they are not compatible! PS: my clothes stink in those wardrobes! I have to wash them constantly because of the smell of the wood. They have obviously lost a customer and I hope this review inspire others to avoid shopping from AHF!!!!!!!!!!!!”

Helpful Report

Posted 5 years ago

“absolutely rubbish company , never ever buy any thing from this guys , I ordered a dining table from them , was told four week's max , ones all the papers are signed I am been told delays by 2 weeks (6 weeks in total), I already planned to sell my current one , now I will be without dining table for almost two weeks , have family coming from States , house without table ??????????”

Helpful Report

Posted 5 years ago

“Worst experience ever dealing with this company. They were dreadful from start to finish ,it took months to resolve our problems, they were so unhelpful, we must have called at least 20 times ,I started calling from work to record the calls. Only when I threatened to stand outside the shop and tell customers did I start to get anywhere. No-one took responsibility, they need training on customer service. Would never buy from there again!!!!!!!!”

Helpful Report

Posted 5 years ago

“I wish I'd read these reviews before I purchased my furniture. The store manager was great; the delivery drivers were great but customer services are worse than APPALLING. I had to chase for delivery date after they had exceeded their estimated delivery timescale only to find out that they hadn't got my whole order and it would be another 7 week. I ended up taking shop floor sofa as part of my order and agreed a discount; they have finally refunded my money - oh no, its approximately £140 short and magically I can't now get hold of the 'head' of customer services - the sofas seem nice but please be careful.”

Helpful Report

Posted 5 years ago

“Store staff great, delivery men great - customer service - APPALLING! They have a couldn't care less attitude, don't listen and don't care. Tried ignoring my " I don't want a repair on a sofa less than 1 hour in my home" Trading Standards drafted a complaint letter. Homecare came out and knew I wouldn't accept a repair. He documented the fault and found a ball of hard sellotape in the arm stuffing. They still tried to say they had arranged to have the fault repaired and hadn't received the recorded delivery letter I sent to the store and the Head Office. Finally got the suite picked up and a refund. Treat your customers as you would want treating by any other shop.”

Helpful Report

Posted 5 years ago

“Front of store in Canterbury shows name of previous Company as does paperwork. Previous Company had an excellent reputation and we believed that we were buying from that Company as shopfront showed their name. Four days after delivery we realised sofas not fit for purpose and awful quality. Complained to store. Telephone cut off as soon as I explained problem. Phoned 4 times that day holding call for 15 minutes. No response. Since then appalling Customer Service and eventually Technician Report that is so false as to the facts of his visit and therefore supports AHF. Even the date of delivery is wrong and there is a claim I refused to sign something. We were not even shown the report at his visit. I wasn’t asked to sign anything. Too much to complain of here in our quest for a refund. Suffice to say we have purchased 2 secondhand sofas. The ones in question so uncomfortable and shoddily made they are stacked. Took delivery 10th March, stopped using them 2nd April. From the 15th. March we had them under cover as we had requested for them to be collected. At that stage we would have accepted exchange but after the further experiences of dealing with this Company, we have requested refund. Had we known who we were buying from we would have looked at reviews and avoided, we believed we were buying from the same Company our previous sofas came from. Only when we received Technicians Report did we know the name of the manufacturer of the sofas. They have poor reviews too. In 73yrs I have never experienced anything like this regarding the sale, quality and Customer Service. Not even worth 1 star”

Helpful Report

Posted 6 years ago

“DO NOT BUY FROM THESE COWBOYS ONLY HAD SETTEE 5 DAYS WHEN CUSIONS SANK .COST £1000 COMPLETE RUBBISH HAD THEM COME OUT TO LOOK THEY SAY IT OK. NOWHAVING TO SEEK LEGAL ADVICE. YOU HAVE BEEN WARNED”

Helpful Report

Posted 6 years ago

“Can’t give zero stars or I would Steer clear, shoddy dangerous items sold with zero customer service”

Helpful Report

Posted 6 years ago

“The page that was stuck to the packaging when my delivery was made asks ... to be sprayed ... answer in yes and I paid £110, must admit, the sales woman was good, got me off guard. The section of the page asking date when sprayed in blank! Went back to the shop as customer serive non existent, sales woman assues me it would have been sprayed. How would she know?? Wish I had read the reviews before making a purchase!”

Helpful Report

Posted 6 years ago

“Wish I had thought to read the reviews before ordering, more importantly paying in advance for my sofa. Delivery date on time but after care service appalling. Contacted as soon as I noticed a flaw in the fabric and arms much higher than the sofa in the store. Advised 2 - 3 days for response when I emailed. Went back to the shop where I placed the order with my complaints. Feel I should have been told then that the dimensions might differ and an inferior quality cushion filler would be used! So, the sales lady emailed on Saturday at the store from where I made the purchase. Thought may have expedited things. My suspicions were right and I emailed expressing this, if it takes so long to respond, I had wondered how many queries you are dealing with. Now I know!!”

Helpful Report

Posted 6 years ago

“Absolutely disgusted with this company, in every way. Ordering, communication and quality of product and still not even been sorted my issue 7wks on. Would advise no one purchases from.them unless your willing to have mistakes made and time taken up dealing with errors on their part.”

Helpful Report

Posted 6 years ago

“We ordered 2 settees on 15th Jan and were told delivery would be w/c 11th Feb. Great we thought so paid our deposit. We have emails confirming the order is on track and to expect delivery w/c 11th Feb. Yesterday (10th Feb) we got a VM saying delivery has been delayed by about a month!!! Spoke to HO this morning and they gave me another date of 25th March, another 6 weeks from now! I have asked for the manager to call me to explain why delivery is delayed after the last confirmation email was only sent 5 days ago. What on earth has happened in the last 5 days to delay the delivery by 6 weeks??? Also, when i go on line to track the order it says i haven't placed one! To be fair and honest to the company I will do another review based on what the manager says (if he rings me back!)”

Helpful Report

Posted 6 years ago

“Unacceptable !!!! Not only did we receive a faulty sofa but the WRONG colour we have been chasing them for a while now. The supplier has clearly got a different colour sample as the store. We had a technician come round to take pictures and follow up a report to send to AHF. We haven't heard back its been a week ! We keep chasing and the person dealing with this is always off ABSOLUTE JOKE OF A COMPANY!!!!!!!! AVOID AVOID AVOID.”

Helpful Report

Posted 6 years ago

“PLEASE DO NOT BUY! I urge everyone to read this review before buying. I can no longer submit a review against their company (they have deactivated this) but I can still post here. After three visits to the store I finally decided to order a pair of leather sofas. This is for the Hayes Branch. The customer service representative lured me in by saying he guarantees that the sofas will be delivered for end of Feb 19. However, 2 days later I was told the sofas will not be delivered until May. The only reason I placed the order was because I needed the sofas in a short span of time. I rang the office and was dealt with a bunch of ill mannered and disrespectful representatives. Essentially, this company is a fraud and I would even go as far as saying that they con you and it is daylight robbery. The representative at the branch denied to me that he ever said such a thing and the head office said there was no way I could cancel. Having read other reviews the product quality is also very poor. Don’t be fooled and stay away.”

Helpful Report

Posted 6 years ago

“Ordered table extension because of the guaranteed delivery date. Guaranteed xmas delivery missed when told it was important not to miss this date. Now at the end of January they say I can't cancel the order even though they have no idea when its coming. NEVER NEVER buy from here.”

Helpful Report

Posted 6 years ago

“Ordered a tv unit told in stock would be approx a week. Waited a few days phoned customer service told out of stock will take 10 to 14 weeks. Not a good start phoned customer service who were very unhelpful with a don't care attitude. Have written in to complain but after reading the reviews should not have wasted my time writing in. I have not read a good review regarding this company. I am just hoping A. It turns up B. Is not damaged when it does. I understand things need ordering and there could be a wait but would have been happier if told the truth at point of sale.”

Helpful Report

Posted 6 years ago

“My God what a shocking set up!! Ordered a bed online for 2 week delivery, bed arrived in 3 weeks after numerous phone calls to dead head customer service team, not a brain cell between them. Divan bed with drawers only 1 drawer doesn’t fit properly, took draw out to find the runner should be screwed to the framework, but the wooden framework is snapped. No damages to outside of bed?? Emailed AHF - no response, phoned - no ownership! Where next trading standards?”

Helpful Report

Posted 6 years ago

“Ordered some furniture from AHF (27/12/18) paid a £900 deposit. I then received a phone call (28/12/18) saying that we should pay another £600! To ensure the cupboards can be ordered. I told them that we paid a 40% deposit the day before despite only 30% deposit had to be paid. The sales assistant was insisting on a further payment. I told her that I am not happy to do this and would like to cancel my order and they should refund my deposit back to my credit card. The assistant said she would get the store manager to ring me it is now the 31/12/18 and nobody has rung me. I called HO today and they stated no cancellation is allowed and the balance is due. I have contacted the credit card company who are going to refund me. Please do not buy anything from this company and go to a reputable company where you will be treated professionally and with respect.”

Helpful Report

Posted 6 years ago

AHF Furniture is rated 1.3 based on 153 reviews