Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.07

4.1 Rating 18,411 Reviews

76 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

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Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not enough times available”

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Posted 1 year ago

“Used it twice in last couple of months. Dublin to Ballinasloe. First journey 50 mins late, no communication from driver as to why. Second time 30 minutes late.”

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Posted 1 year ago

Thank you so much for your review of Aircoach! We are so pleased to hear that we are offering convenient and reliable service! We strive daily to ensure that our customers have the best experience every time they use our services. We take customer feedback very seriously, which is why we take the extra step to ensure our customers are happy. We thank you for taking the time to give us your feedback and will do our best to continue providing excellent service. If you ever need any help or would like to let us know how we're doing, please feel free to reach out. We'd love to hear from you!

Posted 1 year ago

“I think there is a serious problem with the heating on any single travel I had made. It is always freezing in the bus, why??? We pay for a service at least turn in the heating.”

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Posted 1 year ago

We are extremely disheartened to hear about your negative experience with Aircoach. We highly appreciate your efforts in bringing this to our attention. Kindly accept our sincerest apologies for the inconvenience. Please feel free to approach the driver when safe, regarding any issues like this. We will always do our best to accommodate.

Posted 1 year ago

“It was a good journey however it isn’t as easy to amend a booking on the website and l couldn’t contact them by phone”

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Posted 1 year ago

Dear Customer, Thank you so much for your positive feedback about your experience with Aircoach. We are so happy to hear that you are satisfied with the quality of our service. Our Customer Service is open every day 8:30-17:30 to answer your query. We can be contacted via phone or email. We look forward to welcoming you on board soon.

Posted 1 year ago

“Decent service. But why do you say "tell us how Airchoach made you happy"? That's not asking for an objective review. One major negative is there is no "contact us" section on the website. So how can we ask you a question? Buying a ticket online asks for a specific time, for both going to the airport and returning. How can this make sense? We can neither know exactly when the bus will arrive, or when the plane will land. If you don't observe this part of the booking, then it should be removed, or made clear at booking time, so people don't have to worry about it.”

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Posted 1 year ago

“Yeah great going from Derry to Belfast international but to many stops going further ie Dublin great pilot Gerry 👍🏼”

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Posted 1 year ago

“The last bus from Greystones to the airport is at 6pm and the last bus from the airport to Greystones is at 8pm...every 2 hours... how can you call this a service?”

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Posted 1 year ago

“The credit card machines at the airport and indeed on the buses are one of a kind but they don't recognise Aib cards. That's half the Irish customer base and needs to be rectified. Nothing wrong with my card it is 1 month old and functioning in every way”

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Posted 1 year ago

“Not a review but a question, does the 705x bus from Derry to Belfast international airport, do pick ups in Dungiven. Cant see the information anywhere? You used to”

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Posted 1 year ago

Hello, Unfortunately, we do not. Sorry for any inconvenience. All timetables can be found on Aircoach.ie.

Posted 1 year ago

“Sorry, more frequent service needed. Every 2 hours to South Dublin is not enough. It used be every hour, which was great and buses were always full.”

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Posted 1 year ago

Dear Gra, Thank you so much for taking the time to give us your feedback about Aircoach. We are always striving to make sure our customers have the best experience possible. We value your comments and take them into account in order to improve our service. We’re glad that you found us to be reliable and convenient and that we were able to provide the travel experience you were hoping for. We want all of our customers to have a great experience, so please don’t hesitate to reach out to us if you need any help in the future. Thanks again for your kind words! Best, Aircoach

Posted 1 year ago

“I use the 703 on a regular basis, (8 to 10 times a year) all is good but I would love to see the bus run every hour as it did before the pandemic. running every 2 hours can mean a long wait at the airport or a big rush to try make it to the bus.”

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Posted 1 year ago

Hi John, Thank you for your positive review of Aircoach! We're glad you've enjoyed your experience so far. We appreciate your feedback and strive to ensure each of our customers have exceptional service. It's great to hear that you're getting to your destinations quickly and safely. Our team works hard to ensure the safety of all customers, and we're glad you're feeling secure on your travels. We appreciate your loyalty to our product and will continue to strive to make every customer know they're valued. Please reach out if there is anything else we can do to help ensure your continued satisfaction. Thank you again for your feedback! Sincerely, The Aircoach Team

Posted 1 year ago

“Driver took my card to tap rather that letting me tap it myself. He also turned my card so that the 3 digit security number on the back was visible. Made me very uncomfortable. I have written looking for explanation.”

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Posted 1 year ago

Thank you for your positive review of Aircoach! We're committed to delivering a top-notch experience for our customers and feedback like yours helps us to do that. We are pleased to hear that you find our service efficient and reliable. Our goal is to make each journey worry-free for our customers and we are always striving to improve our services. We truly appreciate your taking the time to share your experience. If there is ever anything else we can do to help you, don't hesitate to reach out. We are here to serve you.

Posted 1 year ago

“We feel we were really let down by Aircoach on Sept 6th. We got to Donnybrook really early 6:40 a.m. and saw the 6:56 fly by..."fully booked" as were the next 4 half hourly buses to the airport. Of course had we known, we would have booked but the obvious is that more buses, greater frequency are needed!”

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Posted 1 year ago

Dear Patricia, Thank you for your feedback about Aircoach! We truly appreciate it. We are committed to providing our customers with the best possible service and experience, and we strive to continuously improve our service and apologise for the inconvenience caused. If you ever have any questions or further feedback, please don’t hesitate to reach out to us. We are always here to help. Thanks again for your kind words! Best regards, Aircoach Team

Posted 1 year ago

“Great service but they need to run every hour, every two hours really messes with travel times.”

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Posted 1 year ago

“The coaches and traveling was ok overall, but the internet services were pathetic. No YouTube or Netflix browsing with bus wifi. I mean whats the point of this wifi if can't play songs or movies. I had nothing to do but sleep because wifi was pathetic. Sorry to say. You need to remove these restrictions for the passengers.”

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Posted 1 year ago

“Half an hour late, warm stuffy no ventilation, I have used the 700 leapardstown line for several years and have never once had an issue. The dalkey line was not the same experience and also terrible schedule.”

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Posted 1 year ago

“The lack of predictability is frustrating- I waited for 42 minutes in the rain for the bus I had booked, despite being 10 minutes early for the scheduled bus. It must have come more than 10 mins early. Although I understand traffic makes times slightly unpredictable, a live tracker would be extremely useful and reduce stress when trying to make a flight.”

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Posted 1 year ago

“I travelled from Cork to Dublin. The bus was comfortable and the journey was excellent and punctual. The young uniformed ticket checker in Cork was unnecessarily pompous, chiding me for not being 10 mins early (the bus was a third full) that same Message could have been delivered kindly and encouragingly to explain that it could make a difference if the bus was closer to being full. I inadvertently left a treasured and pretty cool scarf in the bus, only realising it when I arrived home. Despite engaging with Lost Property very quickly, the scarf had not been turned in. Very disappointing.”

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Posted 1 year ago

“I have a free travel pass,why do I still have to pay a fee?”

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Posted 1 year ago

“Toilet was out of order on a long trip. A few passengers had to convince the driver to stop so they could pee on the side of the highway. And it wasn't particularly clean, but other than that it was fine.”

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Posted 1 year ago

Aircoach is rated 4.1 based on 18,411 reviews