Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.07

4.1 Rating 18,411 Reviews

76 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

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Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could not by tickets on bus at Dublin airport on bus and ticket office not open waited till 730 and got translink bus straight to derry”

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Posted 1 year ago

Thank you for your feedback.

Posted 1 year ago

“You've got my name completely wrong! Apart from that it was fine.”

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Posted 1 year ago

Thank you for bringing this to our attention. We have investigated the issue and there has been a data misalignment on a spreadsheet, which led to a review invite email being sent to you yesterday in which the incorrect name was used. We would like to sincerely apologise for this error. We want to assure you that we take our data protection responsibilities very seriously at Aircoach, we have put procedures in place to ensure this does not happen again. Thank you for your understanding. We wish you a very happy Christmas and all our best wishes for 2024.

Posted 1 year ago

“Nice driver, space above the seats really do not fit much - the light fixture is in the way and limits the space a lot. Also the seats seem quite cramped.”

Helpful Report

Posted 1 year ago

Thanks so much for your feedback about Aircoach! We're so glad you enjoyed your experience. At Aircoach, we are committed to delivering excellent customer service to ensure a positive and pleasant travel experience. Our friendly team are always available by phone, email and chat to offer you assistance with any travel queries you may have. If there's anything else we can do to make your journey even better, please don't hesitate to reach out. Thanks again for taking the time to share your experience with us. We really appreciate it!

Posted 1 year ago

“No.1. My name is not Astro Besin so your email machine is writing to spurious people! 2. Please get your bus PA system fixed. It us pointless having a driver try and call out the stops especially to those with slight hearing loss 3. Why do the first few rows in the bus have to endure the bus drivers music choice on the radio.? The driver would get fairly annoyed if passengers started annoying him/her with their music. 4. Waiting in the freezing cold for an aircoach that was 30 minutes late is no fun especially when there was no way of getting live info as to its location”

Helpful Report

Posted 1 year ago

Thank you so much for your review of Aircoach. We are so happy to know that we are providing a great service you are satisfied with. We are committed to delivering the highest quality of service possible and ensuring that all of our passengers have an enjoyable and comfortable journey. We hope to continue this level of service and are committed to ongoing improvements. We appreciate your feedback and thank you for taking the time to share your experience. Please don't hesitate to reach out to us if you have any further questions or concerns. Thank you again!

Posted 11 months ago

“Removing the sign for Merrion Road and having people hope for the best was an asinine decision. The Driver new instantly it had been removed so this wasn't a new development.”

Helpful Report

Posted 1 year ago

Thank you so much for your positive review of Aircoach! We are delighted to hear that you enjoyed your experience and found our customer service team to be so helpful. Our staff works hard to make sure our customers are happy, so we thank you for recognizing it. Please, don't hesitate to reach out to us if you need any further assistance. Thanks again for your review.

Posted 11 months ago

“Bus seats uncomfortable, one seat was ripped and one seat was ink-stained and unusable. Service was on time”

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Posted 1 year ago

Thank you so much for your feedback on Aircoach! We're so glad you've had an enjoyable and efficient experience with us. We always strive to ensure that our customers have the best experience possible. We take pride in our top class customer service and we're always innovating our bus service to make it faster, smoother and more convenient. We hope that your experience with Aircoach remains top notch. If there's anything we can do to make your ride even more enjoyable, please don't hesitate to reach out. We love hearing from our customers!

Posted 11 months ago

“Autobus comfortowy, ale było bardzo zimno, po trzech godzinach byłam przemarznięta”

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Posted 1 year ago

“My name is Kieran Sheridan and not Jan Laskosz as per your email..is someone using my email address to buy Aircoach tickets. I used your service this year and am docking you points for not displaying or calling all stops out. Some tourists missed their stops.”

Helpful Report

Posted 1 year ago

Thank you for your review of Aircoach! We're delighted to hear that our service is making your journeys more efficient and comfortable, and we consider it our highest priority to ensure that all of our customers always have the best experience possible. We continually strive to provide top-notch customer service and ensure that all of our customers are satisfied. If you ever need help with anything, don't hesitate to reach out to us - we're always here to help!

Posted 11 months ago

“No issues really. Buses could be cleaner and the bus I got on my return had a broken seat.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback about Aircoach! We are delighted that you enjoyed using our service. We strive to make sure our customers have a great experience each time they use us. We are very proud of the high levels of customer service we offer, and value customer feedback to help us ensure that we are providing the best service possible. Please don't hesitate to reach out to us if there is anything you need in the future. Thanks again for your support!

Posted 11 months ago

“Unsure why the options for leeson street online are either leeson lower or lesson bridge, however the stop near the appian way is marked leeson steer upper on the actual bus stop The bus driver was very unimpressed and borderline rude that I booked my ticket from leeson st lower (only because I thought that was the stop as it was the one of two options coming up) It would be great if online matched the actual bus stop. Goes without saying but there is no need to be rude to customers for a mistake beyond their control”

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Posted 1 year ago

Thank you so much for your kind words about Aircoach! We are very pleased to know that our services have met your expectations. We strive to make sure each of our customers is happy and that they have a great experience with us. If there's anything else we can do to make your experience better, please let us know. We hope to see you again soon!

Posted 11 months ago

“The Bus was on-time, however the seats are close together and there is no WC in the bus. Basically good value for the money.”

Helpful Report

Posted 1 year ago

Thank you for your great feedback about Aircoach! We're glad to hear you had a great experience and you're happy with our services. We take customer satisfaction seriously and we're committed to providing you with the best possible travel experience. Thank you again for your feedback and please reach out to us if you need any help in the future!

Posted 11 months ago

“Generally ok. Driver Friendly enough Heater on bus very warm by feet so uncomfortable. Seat belt very stiff and felt tight. No PA system wiring so had to shout up bus. No inf given on toilet etc. Arrived a little late. No offer of help with cases though 81 Ok”

Helpful Report

Posted 1 year ago

Thank you so much for your review of Aircoach. We’re delighted to hear that you had a great experience and enjoyed our services. Your feedback is invaluable to us in ensuring we are providing the best possible experience for all of our customers. We strive to make sure all of our guests receive the highest quality of service and convenience available. We sincerely appreciate your patronage and are thrilled that you were pleased with our service. If there is anything else we can do to make your next trip with Aircoach even better, please don't hesitate to reach out and let us know. Thank you again for taking the time to share your experience with us. Sincerely, Aircoach Team

Posted 11 months ago

“It's ok only, despite the website stated there're buses depart from the airport to city centre every 15 minutes, I had to wait 25 mins for the bus.”

Helpful Report

Posted 1 year ago

Thank you for your wonderful feedback on Aircoach! We are glad to hear that our services have been able to make your journey a pleasant and comfortable one. We understand how important it is for our customers to feel valued and taken care of, which is why we strive to ensure that every single customer has an exceptional experience with Aircoach. We always appreciate your feedback and take it seriously as we are continuously striving to improve our services. If you ever have any further questions or need help with anything, please don't hesitate to reach out. We are always happy to help!

Posted 11 months ago

“Coach was a bit late & driver not polite but”

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Posted 1 year ago

“The coach showed up 40 min late in the trip from Dublin to Cork with no explanation”

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Posted 1 year ago

“Service to greystones is poor as it finishes too early at 8.30 PM and only runs every 2 hours since Covid”

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Posted 1 year ago

“I took two journeys - one too and one from the airport. The return leg was fine, but the outbound journey was a little unnerving….the driver drove fast, broke sharply many times, honked at drivers and missed my stop entirely. I had to get off at the next one and walk back, which thankfully was only around 10 minutes extra. I only knew where to get off because I’d used the service before, but had this been my first experience I’d have been very reluctant to use it again.”

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Posted 1 year ago

“You got my name wrong.”

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Posted 1 year ago

“Passenger are not so polite. They left their backpack at seats.”

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Posted 1 year ago

“Good value for money however no toilet on board is a problem on longer journeys.”

Helpful Report

Posted 1 year ago

Aircoach is rated 4.1 based on 18,411 reviews