Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.05

4.1 Rating 18,649 Reviews

76 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

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Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bus 702 did not even arrive. Had to get a taxi to the airport. No notification to me bus was cancelled on the day or at the time of booking. Nobody in office answering phone. Booked ticket online. Had to ask for a refund.This should have happened automatically. Needs to be better.”

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Posted 2 hours ago

“Buyer beware of purchasing online. No refunds and no changes.”

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Posted 2 hours ago

“Such an appalling service. Last bus to Bray used to be at 8 o'clock which was ridiculous enough, but now the service has been stopped completely!! Quite unbelievable that this is apparently one of the wealthiest counties in Europe with a population that are basically dependent upon the airport for travel abroad and this is the situation to get from a highly densely populated suburb of the capital city to the airport. A taxi to the airport costs me well above what I would be paying to travel to another european city and this appallingly limited bus transport 'service' (which does not service my area or anywhere in the vicinity of it) is the only alternative. They have us by the balls”

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Posted 22 hours ago

“Awful service, never showed up on my airport route, ended up having to pay 50 euro taxi, and ultimately missed my flight.”

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Posted 23 hours ago

“I booked online to go to the airport and the driver didnt stop where he was supposed.”

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Posted 3 days ago

“I had a very disappointing experience with Aircoach’s customer service at Dublin airport. The staff member was extremely rude and shouted at myself and my elderly relatives over a minor delay. Despite our ticket clearly stating our baggage allowance, she insisted on charging extra and continued to shout at us and misbehaving to a customer with unacceptable attitude. When I asked for her name or ID to escalate the issue, no one provided it, which was very frustrating. I want to highlight that it’s not about the money, but the way we were treated. We were running with luggage, and my relatives, who are over 70, were extremely tired. While the driver was very helpful and supportive, the staff member’s behavior was unacceptable. I hope Aircoach can address this issue as after today experience i would never try aircoach again and would really not recommending this to any friend.”

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Posted 4 days ago

“Waited for a pre-booked coach to the airport that never arrived. No communication whatsoever about the cancelled service from Aircoach (despite having booked in advance). About a dozen people stranded at the stop, including two people in wheelchairs. There’s no excuse for not informing customers. Poor service and no refunds either.”

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Posted 5 days ago

“The 702 due at 10.42 on 4th March at Clayton Ballsbridge didn’t turn up. I tried to track it on line but there was no service available. Just not acceptable”

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Posted 5 days ago

“Why do you always do this? Travel regularly for work for years now and you changed the route (again) of the 702 so it takes almost 1.5 hours to get to airport from Dun Laoghaire. It’s now a milk run again. Awful.”

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Posted 6 days ago

“702 due to collect at Blackrock Frescati at 10:30 on 7/3/25 never turned up.”

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Posted 6 days ago

“Aircoach used to provide a good service from Cork to Dublin airport, but in recent times it is getting a reputation for being un reliable. I don't know if this is down to first bus taking over or just bad management!! On tues I decided to travel, against advice from a former driver , with aircoach on the 4pm cork to dublin service. Come 4pm true to form NO AIRCOACH and no notification to any of the many passengers waiting. If we had notification we could have made alternative arrangements to travel on the 2 citylink coaches that turned up for their passengers on time. We had to get the later 5pm aircoach which obviously caused disruption to plans already made for many!! This apparently is the normal for aircoach now!! So moral of the story, TRAVEL WITH CITYLINK!!! Ps. When a refund was requested for the cancelled service as a gesture of good will for the inconvenience caused it was refused because we had got the later coach!! So even customer service isn't up to much!”

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Posted 1 week ago

“The aircoach I booked and paid for never turned up. There were 7 of us waiting and no one had been notified of the cancellation. This was very stressful for all. I can no longer rely on the aircoach, a poor service. This is very disappointing as taxis are so expensive to the airport. I don’t understand why we weren’t notified as you have all our contact details. Trish”

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Posted 1 week ago

“The stops that were shown to have happened didn't. We were told to get of way before the stop we needed with no explanation. It was definitely not worth the price of the ticket.”

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Posted 1 week ago

“My case was stolen at the st Stephen’s green stop when I discovered at the airport the driver said it was nothing to do with him and it happens all the time left him my details no contact from Aircoach. Emailed three times from the Thursday day of the theft they eventually replied on Tuesday referred me to lost property got a response from them nothing to do which them referred back to Aircoach. Can’t get through on phone Very poor customer service from such a large organisation”

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Posted 1 week ago

“I don’t get my money back for a CANCELED bus 702 from Dalkey to Dublin airport 4th of March 2025. So be careful before you make a reservation at air coach. You are not certain that aircoach will deliver the service you paid for!!!!”

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Posted 1 week ago

“The bus I was booked for at 1.15pm leaving the Clayton Hotel in Leopardstown. Never turned up. As a result I won’t get to the airport in time and I may miss my flight.. very bad service .”

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Posted 1 week ago

“I had a bad experience with Aircoach, having booked a seat on the 11pm Cork to Dublin Airport route over last few weeks. The Aircoach never arrived, leaving around over 20 passengers stranded on a wet and windy night. We were informed by another bus driver who said that the 11pm service was cancelled a few days ago, passengers would have received an email. None of passengers stranded got an email confirming cancellation. We were informed by the other driver that we could get the 1am bus or the 2am bus if the 1am was full. I was lucky enough that I had plenty of time to source another option. Others hadn't that option. Not sure I could rely on Aircoach again. I contacted Aircoach to arrange to get a refund, this is currently being processed.”

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Posted 1 week ago

“Terrible experience”

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Posted 1 week ago

“All routes near me have been removed as of this week. The only way to get to the airport now is by taxi. So frustrating.”

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Posted 1 week ago

“Found out this morning that the 702 10 am Aircoach got cancelled from Dalkey... 8 people waiting, no one was notified. I called customer service at 10.15 because my parents were still waiting at the bus stop. When is Aircoach going to provide notifications to the people who have booked? Customers deserve clear communication, including the reason why it got cancelled.”

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Posted 1 week ago

Aircoach is rated 4.1 based on 18,649 reviews