Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.05

4.1 Rating 18,649 Reviews

76 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

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Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived 00.20 on 2/3 for the 00.25 service to Leopardstown. Had checked timetable online to see if any changes as was aware of route changes as of march 1st Was told no service until 03.20 under new changes which had not been published Had to get a taxi . Timetable has still not been updated to reflect new times. Not good enough”

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Posted 1 week ago

“The coaches are comfortable and fast and the fare is reasonable, but it is astonishing that there are just two stops north of the river (Drumcondra and O'Connell Street) - for example, there should surely be one on Dorset Street beside the Mater Hospital on Eccles street. There is a large population of permanent residents as well as dedicated student housing in the local area including Phibsborough/Broadstone as well as all the nurses and doctors in Temple Street Hospital and the Mater, one of Ireland's busiest hospitals. The current set up means taking the Aircoach for locals involves the coach passing through the place we need to disembark but can't, and then going all the way into the city and then back out again. Please can you add just one stop at the Dorset street/Eccles street junction? It would be extremely helpful for the more than over 4,220 staff of the Mater as well as the sizeable local population.”

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Posted 1 week ago

“The routes are simply getting worse by the alteration. Anyone could have told you that the Greystones route, about a year old , was ridiculously long meandering through shankill, Killiney and Dalkey. Now the new route from Dalkey doesn’t go through the tunnel making it unnecessarily long. Furthermore, there is no bus along the N11 anymore. You’re losing money because people are voting with their feet. Marketing department clearly out of touch and a section where savings could be made.”

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Posted 1 week ago

“Normally a wonderful service. Driver on 6 am coach from Cork, driving too fast, erratic, beeping horn constantly, did not feel safe.”

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Posted 1 week ago

“I think it’s appalling that this service was able to cancel the my selected service not even 24 hours before hand. No alternative route was suggested. And the fact that I was not automatically given a refund- that I’ve had to apply for one is terrible service.”

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Posted 1 week ago

“Service is very long and the routes go around the world. The lady working at Dublin airport terminal 1 was very rude and lacked customer service skills. Asked her to repeat an answer and she said “I’ve already told you”.”

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Posted 2 weeks ago

“Website always gives problems. I was trying to book Cork to Dublin, no matter what I did it wouldn't show any options as a destination. Continued to persist until eventually it ended up working. Beyond frustrating, and the last time I booked with Aircoach there was a similar (but not the same) tech issue. Sort out the website for the love of god.”

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Posted 3 weeks ago

“I used to be a massive fan of Aircoach but my recent journey made me question that. Myself and my boyfriend booked a journey from Cork to Dublin on January 23rd 2025. We had booked the Aircoach for 2pm departure for Dublin airport, our flight was in the evening and the bus arriving at around 5 in Dublin airport would've given us time to drop our bags, get through security and board our flight. At around 2pm the acting Aircoach supervisor in Cork announced the bus would be coming soon and to have our bags and tickets ready. At 2.30pm there was no sign of the bus and people began to speculate the bus was cancelled and started panicking to get on the city link bus that was meant to leave at 2.15 The acting supervisor did nothing to calm or explain the situation and instead led us to believe the bus was still coming At almost 2.45pm the supervisor announced the bus was cancelled, with the next bus not departing until 4pm, this would’ve been too late for our flight and me and my partner had no choice but to travel 30 minutes by train back to Midleton and to drive up to Dublin. Due to this change in travel plan we were forced to pay for fuel, tolls and parking to reach Dublin just about on time for our flight, and on top of this stress Dublin airport parking was completely full and we had to park far away and get taxis to and from the airport. We along with the other passengers on the Aircoach were disgusted by how we were treated and led to believe the bus was still coming. After all this I emailed Aircoach about the matter and received no response, we are students and this situation put a financial strain on us after we had spent months saving for a holiday. We were completely disappointed by this stressful situation and would be cautious booking in the future.”

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Posted 3 weeks ago

“i was not offered pick up at drumahoe bus park when i booked online and only realised when i checked timetable that it was an option after i had already booked”

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Posted 1 month ago

“Twice this year -already- our family has been let down by aircoach due to timetable coaches not turning up as per schedule. This includes my son who pre bought a ticket but the coach didn’t turn up. It is insufficient to just apologise as it causes considerable inconvenience and aggravation to customers. In my son’s case he had to get a taxi at significant cost and I had to be driven, at short notice to the airport by a family member. The service is very bad - it used to be a reliable service - but no more. I could not recommend aircoach to anyone.”

Helpful Report

Posted 1 month ago

“Dear customer service representative, My name is Andrew Lenihan. I travelled on the 704X from Dublin Airport to Cork city yesterday Sunday 26th January at 17:30. My booking reference number was IXPW-UYIO-ISIO. The reason for my journey was to return home to Cork after undergoing bilateral inguinal hernia surgery in Germany. I was perfectly capable of travelling by my self (walking, pulling my case behind me, etc). The one thing I needed help with was lifting my case, as after the surgery I couldn't pick it up without risking injury. At luggage check in Frankfurt airport and baggage claim in Dublin airport I had no problem getting someone to assist me. Then I came to board the 17:30 (704x) Aircoach to Cork and explained my situation to the coach driver, asking him to stow my case on the bus for me. By the way, my case weighed 15kg. The driver duly loaded it for me. I sat at the front of the Aircoach as it was forecast to be rainy in cork, and I was hoping to get one of the few taxis that would likely be waiting near the bus stop, so I could complete my journey as quickly as possible. Sure enough, as the coach rounded the final corner, I could see there were 3 taxis waiting. When I got off the coach I asked the driver if he could unload my case as I'd had hernia surgery. In response he stepped toward me and asked in quick succession several versions of the following question: "why I was travelling alone with no companion to assist me?" I was taken aback by the enquiry, but explained that I was perfectly capable of travelling alone. I just needed someone to lift my case out of the bus storage area. This did not appease him. He continued to ask me questions, "how did I get my case on the plane in Germany if I can't lift it? How did I get my case from my hotel to Frankfurt airport? How did I get it off the conveyor belt at baggage claim in Dublin Airport?" His tone was irritated, his brow furrowed. This went on for minutes, all the while the rain was pouring down and other passengers were collecting their luggage and leaving. Eventually, all the taxis had been taken while I was still standing in the rain, trying to get a word in, imploring this guy to please pull out my case. When all the other passengers and their luggage was gone I shook my head in disbelief and hobbled toward the coach to somehow wrangle it out of there myself, surgery be damned. That's when he lunged in past me and pulled it out. By then, I was soaked to the skin. I'm a pretty strong man and have never needed physical assistance before. Many times in the past I'd helped other, less fortunate people, in their moment of need. I found my experience at the hands of this driver to be demeaning, as if I was a disruptive school kid. I have travelled several times with Citylink. Their drivers automatically load and unload all customers bags in the luggage compartment. This was my first experience travelling with Aircoach and based on it I am unlikely to ever want to travel with you again. I feel a duty to get the word out that there is a driver employed by Aircoach who is aggressive, threatening, belligerent and unprofessional. Basically, he shouldn't be working in a service industry. P.S. he also ran 2 red lights that I was aware of during the journey: one along the quays in Dublin and one near the Colosseum in Cork. The above is the basic contents of an email I sent to your parent company's customer service department. Honestly, the only reason I'm not giving a 1 star rating is that in their response they appeared genuinely disappointed and concerned that I'd had such a negative experience travelling with Aircoach. It gives me hope that appropriate disciplinary action may be deployed where this driver is concerned. first bus's email response to me also included a link to this survey form. Thank you for taking the time to read this, Kindest regards, Andrew”

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Posted 1 month ago

“Use this service regularly, but it has become very unreliable over the past year. I and several other passengers were left waiting for almost 1 hour at Dublin Airport T2, despite having a confirmed booking, as the coach was full when we attempted to board. called the customer service number and emailed a complaint and received no apology or explanation. Customer service shamefully tried to blame the crew on the ground.”

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Posted 1 month ago

“Poor service. Arrived 30 minutes late. Stops at too many stops. Takes a heavy traffic route. Cant rely on it.”

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Posted 1 month ago

“2 services were delayed/cancelled with no notice. There were a large group of people waiting, several decided to pay taxis instead because of no notice. I messaged on twitter and got a response nearly an hour later by which time we had managed to get to the stop with the coach. Just poor services on the live chat - too late”

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Posted 2 months ago

“I booked my ticket for Terminal 1 instead of Terminal 2 at the Dublin airport and there is no way to change it. I was told I can try and use it at the other terminal and the driver might let me on, but they might not so now I am stuck buying my ticket a second time.”

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Posted 2 months ago

“Aircoach bus cancelled 2 hours before departure, not very professional. I understand from social media that this is quite a regular thing.”

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Posted 2 months ago

“Customer Service does not exist. Live location of the bus is never anavailable (they put it on the sings but did not actually activate the service?!). The online booking is not respected: it does not give any priority. I've seen many people left at the bus stop while they were waving the online booking, because the driver let too many people without reservation on the bus, and it's not that they don't know how many people booked online. I've seen driver skipping stops, like instead of going on the bridge, at the UCD stop, the driver just went down the bridge, avoiding it. I was on that bus, I sent an email to the costumer service and I never get a reply. I have email tracker, it wasn't even opened. Service is the same as 3 years ago BUT THEY RAISED THE PRICE, of course, it all makes sense. People have to recommend it because the only other option is public transport but it does not run during the night and it will take 2 hours and half to get to the airport, while with the Aircoach is 50/60 mins. It's easy to run a business when there's no competition.”

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Posted 2 months ago

“Sometims the car does not come without any notice message , And there is no way to return the cost”

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Posted 3 months ago

“A truly sensory experience. An hour into this late night trip to Cork. Eyes burning from the stink of urine from the full toilet. I pity anyone further back. But the real clincher is the old guy behind me that was let on with a full Burger King. Having thrown the greasy bag up on our coats he’s now snoring and farting up a storm. People shouldn’t be let on with hot food. If I don’t jam a cork in one end of this guy by the time we get to our destination, it’ll be a miracle. Please, service toilets and enforce a no hot food rule.”

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Posted 3 months ago

“Aircoach drives through SANDYMOUNT now but will not stop to let passengers on/off crazy or what?”

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Posted 4 months ago

Aircoach is rated 4.1 based on 18,649 reviews