Airconditioning Online Reviews

Name: Airconditioning Online
Rating: 4.47

4.5 Rating 415 Reviews

87 %

of reviewers recommend Airconditioning Online

4.5

Based on 415 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Airconditioning Online 5 star review on 17th March 2023

Constantin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient assessment, quote, delivery & installation. The poor installers worked through intermittent heavy showers. So far so good with operation of unit.”

Helpful Report

Posted 3 years ago

“I contacted Airconditioning Online to replace my existing ageing split system. I knew the type of system that I wanted so purchased online using Zip - very easy process. In the age of COVID, I was expecting major delays in the installation but was pleasantly surprised that it was scheduled promptly. The installer was great, complied with our buildings' COVID guidelines, was considerate that I was working at home at the same time so kept me informed of when there would be any noise. Very happy with my new Carrier split system, and equally happy purchasing from Airconditioning Online.”

Helpful Report

Posted 3 years ago

“Easy to talk to before I purchased. Good price, delivered quicker than I thought given the size.”

Helpful Report

Posted 3 years ago

“Payed for an air conditioner and still waiting 4 weeks later. Shittest business ever.”

Helpful Report

Posted 3 years ago

“Everything happened as per expectations. No hidden surprises and well packed for interstate travel. Toshiba was chosen as they pioneered inverter technology back in the 1980's and have plenty of experience.”

Helpful Report

Posted 3 years ago

“Good installation however I found a long plastic conduct pipe left on the roof with pieces of copper and other bits. Tradies should have cleaned the roof before leaving.”

Helpful Report

Posted 3 years ago

“Very simple ordering process and great communication regarding delivery etc. Very happy with the products and service thank you.”

Helpful Report

Posted 3 years ago

“First time dealing with Airconditioning online and what a great experience it was, from customer service (Nigel and Sam) to installation (Luke) I was kept informed. The price was very attractive and we would use Airconditioning Online again.”

Helpful Report

Posted 3 years ago

“good price, very responsive and prompt delivery over the Christmas period”

Helpful Report

Posted 3 years ago

“We had the installation of four systems. The Prices were great. The Installers were very polite and tidy. We wanted the installation before Christmas and they did it. The office people were very helpful. Very happy with the service. Thanks”

Helpful Report

Posted 3 years ago

“ordered an air purifier delivered on time with several follow up calls recognising there was a product outage”

Helpful Report

Posted 3 years ago

“Best price around and smooth process from A toZ. Sam is very helpful and professional Will recommend to others”

Helpful Report

Posted 3 years ago

“they were great and delivered within time period thank you, all staff were courteous and efficient”

Helpful Report

Posted 3 years ago

“I did a review when I got it months ago. A repeat email such as this makes me suspicious. Has your system been compromised? Are my payment details etc safe? . I am less likely to purchase rom this business in the future. Well done on your IT shooting you in the foot”

Helpful Report

Posted 3 years ago

“Website failed to process transactions (had to email to follow up for receipt) and took over a week to send item out for shipping.”

Helpful Report

Posted 3 years ago

“Products are great value.”

Helpful Report

Posted 3 years ago

“Organising a quote and agreeing on a price was easily done using the online portal. After a few communication problems, my new unit was duly delivered and installed. The service was both efficient and friendly. I would have little hesitation recommending this company.”

Helpful Report

Posted 3 years ago

“My Air conditioners 2 of them were ordered online. One week later after 2 emails I had to chase it up.This is not good business when product has been paid for It was 10 days when I recieved the goods. Not a day earlier and it was urgent.”

Helpful Report

Posted 3 years ago

Dear Anita, As per our terms and conditions delivery can be between 1 to 10 working days. You have received your system a few days before the 10 working days. Have a good day. Kind Regards

Posted 3 years ago

“Whole install went like clockwork. No problems, and a pleasant crew. Thoroughly recommend.”

Helpful Report

Posted 3 years ago

“Purchasing from AO was easy, after contacting them they recommended a brand and model with a great price. I purchased two units which was delivered to Tasmania in a timely manner, thank you”

Helpful Report

Posted 3 years ago

Airconditioning Online is rated 4.5 based on 415 reviews