“I have a airfix model of panzer mk 4 wich is in there vintage classic range which is still available unfortunately it has a bit missing so I contacted airfix to try and get a replacement part only to be told that the part is not available
So you cannot get parts for a current kit absolutely terrible service I will be moving away from airfix kit in the future terrible service would not recommend”
“What a truly awful company to deal with, especially there customer service. I order 2 kits for my young nephews, as way of an introduction to the wonderful world of modelling.
When the package arrived, both boxes where damaged and now are not suitable to given as gifts. Having what the recent programmes on Yesterday, which went on about how Airfix look after their customers and want to encourage the next generation of modellers.
Well none of that is true, especially by the fact that customer service have failed to contact me. I have call, but all I get is a message saying they are closed - despite phoning them during the time the voicemail message says they are open. Other times I just get 'this persons phone is switched off'.
I will now NEVER buy from Airfix or Hornby Hobbies again. I have now bought my Nephews a Tamyia model each, which I am sure they will be delighted with.”
“It was absolutely terrible , I have been building for 25 years and I have never come across such a terrible sets. A bit of consolation (revell is even worse) here are some reasons why it is so terrible
1. The glue never , ever works
2.the instructions are small enough for an ant
3.even if you do read the instructions, it is almost impossible to make sense of.
If you absolutely have to buy, buy from here because revell is much worse”
