Airparks Reviews

Name: Airparks
Rating: 3.41

3.4 Rating 1,039 Reviews

51 %

of reviewers recommend Airparks

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3.4

Based on 1,039 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat

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customerrelations@holidayextras.co.uk

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"AVOID like the plague!!! I would give negative stars if I can.\n\nThis company is unprofessional, unhelpful and simply criminal. Parked there for a weekend and came back to more than \u00a3700 worth of damages to the car. Their spaces are so tight that any inexperience driver or on a rainy day, your car will get hit.\n\nDON'T LISTEN TO THEIR LIES. Whatever safe car park awards they are advertising are probably false. Their so called CCTV cameras are so few and far apart and do not actually cover the parking bays. No chance they will pick up any footage of a collision when your car is parked. And even requesting the CCTV footage was a huge pain in the bottom. After filing 2 online complaint forms, speaking to 8 different online agents and calling the actual car park office 6 times, the answer I got was they cannot tell me anything about the CCTV footage. All I wanted was to know whether their CCTV camera actually filmed my car in its spot or not, but they simply said they \"don't have time to look at the footage\". To me it sounds like 'you mean nothing to us after we take your money'.\n\nWhat's more frustrating is that the actual service provided was also appalling. They gave us a number to call when you land so that they can send a bus to pick you up from the airport to get to the car park. Took about 10 tries before we got through, each time playing an automated message that says, \"sorry the staff at Airparks is busy\". Then when we got through, they said that they will not send the bus until we are physical outside the airport and at the bus stop before they'll send a bus. We called again when we were outside in the cold and rain, again taking many tries before they answered and said a bus be there in 5 minutes. Little did we know 5 minutes for them meant 30 minutes. They refused to answer our calls again during our long wait in the cold and rain. Some people in our party even caught a cold from that wait.\n\nIn conclusion, if you value your car; your time; your money; or your dignity; pay a few pounds extra and go for the official Luton car parks. This incident I saved \u00a34 pounds in booking but wasted \u00a3700 + higher insurance premium (because I filed a claim to get the CCTV footage as the car park won't review the footage for me), hours of my time, and was rudely spoken to by all the Airparks Shortrun\/Holiday Extras employees. Some of them even ended an online chat after I said them refusing to help me is equal to aiding the hit and run offender. My advice is that take this review seriously and read some others who have said the same. I wish I had read the reviews before booking. This was my worst experience with a heartless corporation."

Airparks 1 star review on 6th September 2021

Anonymous

Anonymous // 01/01/2019

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“Received pcn ticket for stopping on airport area where spopping is prohibited. I stopped for 2 min on bus bay to fix gps signal at 1.25 am. No buses opearting this time, othervise i use bus. Video van apparently was waiting to catch me. £60 paid over parking fee. Poor signage, uncertain rules, i feel myself ripped off. Disgusted. Relatives and collegues warned against this catch. I found online many people cought in the same place for the same alleged offence. Instead signage improvement, video van vaiting to catch drivers. Not recommended, never again, unpleasent experience.”

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Posted 10 years ago

“normal, parking areas could do with being tarmac due to it being very difficult to pul suitcases especially heavy ones ove the stones”

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Posted 10 years ago

“Never reads my reg when I arrive back to pick up car !!?”

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Posted 10 years ago

“Would like to have had more detail as to where to pick up coach on return, also have never had to go into booth to have ticket validated before, on leaving car park. (usually have put ticket in exit machine and barrier lifts)”

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Posted 10 years ago

“The booking process was very straightforward but unfortunately we had problems arriving at the car park as the number plate recognition didn't appear to be brilliantly effective. On both arriving and leaving the car park we had to make contact with the car park staff to get through the barriers and there was quite a delay in sorting it all out. I hope that this problem can be rectified as the price was very good and we would like to use Airparks again.”

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Posted 10 years ago

“costs very high relative to global comparisons”

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Posted 10 years ago

“I thought the car park was poorly identified. When I entered the car park it took me a good time to find a space. When leaving the park through the same point it would not let me out and said a payment was owing ? The man on the intercom said its because I was in the wrong car park yet it had let me in after number plate recognition ?”

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Posted 10 years ago

“Sorry for the low rating. This is because the technology let you down. It failed to recognise our car on arrival which meant on our return in the early hours we had to pay £108 to exit the car park. We have used your facility many times and usually we would have been happy to improve our rating.”

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Posted 10 years ago

“Very good service thank you”

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Posted 10 years ago

“Not enough shuttle buses, queues too long.”

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Posted 10 years ago

“Barrier would not open; did not recognize my car registration. Had to get help. They gave me a ticket that i could use to get out after holiday. Again the barrier did not open, not even with the card they had given me. Had to park the car again and go back to the office. Very poor overall, I am not sure why I gave it 2 stars and not 1.”

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Posted 10 years ago

“Arrived at airport 20th May.. missed the turning into car park due to lack of signage. There wasn't any transport from the car park to the terminal at that time of morning (4:30). We had to carry 3 suit cases up steps to the road and drag the cases to the terminal. If the weather was bad, we would of been soaked. same with on the return back to car park. G ELLISTON”

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Posted 10 years ago

“Staff snowed under at drop off, and car was 'lost' for 40 minutes at pick up. Obviously completely overbooked”

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Posted 10 years ago

“Our car reg wasn't recognised on arriving. We had arrived in plenty of time, so it wasn't an issue this time. Young man on intercom was helpful and polite, and we have to report to office on return for exit clearance.”

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Posted 10 years ago

“My car number plate was not recognised at the gate, despite advance booking and confirmation. I was then asked to go to a parking office to sort things out. The point of paying for car park 1 rather than for along term car park is to save time, but if I then have to go and wait for matters to be sorted out at an office, I do not feel that I have has good value.”

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Posted 10 years ago

“The signage at London Southend Airport is a joke, as we ended up parking in long stay Car Park 3 as we could not find no. 2. I hope i don't get charged for parking in the wrong one!”

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Posted 10 years ago

“We we're very disappointed upon arrival at Birmingham airport car park 2 that there was no record of our booking. The guy on the intercom told us to take a ticket and park and it should be sorted on our return. After collecting our car at 11.30pm and with a long drive to bristol and irritable 3yr old we were even more angry when told there was no booking record and we would have to pay again. Luckily I had printed the full confirmation and receipt so we managed to get out with not forking out more money but we were really not happy. I do intend on making a full complaint.”

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Posted 10 years ago

“Was unable to leave as the ticket machine didn't read the exit details,I had to call the operator for help,he was very polite and swift with sorting out the glitch. However those 5minutes of waiting were something that I didn't need at 3am after having travelled all night.”

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Posted 10 years ago

“Slow change with the airport.advertises 15 mins but only leaves every half hour.”

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Posted 10 years ago

“Been charged on exit (last night 4/6) been trying to ring for assistance /resolve the error but unable to speak with adviser paid £39:60 (19/4) As leaving carpark card was used to exit & I was charged £75 !”

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Posted 10 years ago

Airparks is rated 3.4 based on 1,039 reviews