Airparks Reviews

Name: Airparks
Rating: 3.41

3.4 Rating 1,039 Reviews

51 %

of reviewers recommend Airparks

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3.4

Based on 1,039 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat

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customerrelations@holidayextras.co.uk

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"AVOID like the plague!!! I would give negative stars if I can.\n\nThis company is unprofessional, unhelpful and simply criminal. Parked there for a weekend and came back to more than \u00a3700 worth of damages to the car. Their spaces are so tight that any inexperience driver or on a rainy day, your car will get hit.\n\nDON'T LISTEN TO THEIR LIES. Whatever safe car park awards they are advertising are probably false. Their so called CCTV cameras are so few and far apart and do not actually cover the parking bays. No chance they will pick up any footage of a collision when your car is parked. And even requesting the CCTV footage was a huge pain in the bottom. After filing 2 online complaint forms, speaking to 8 different online agents and calling the actual car park office 6 times, the answer I got was they cannot tell me anything about the CCTV footage. All I wanted was to know whether their CCTV camera actually filmed my car in its spot or not, but they simply said they \"don't have time to look at the footage\". To me it sounds like 'you mean nothing to us after we take your money'.\n\nWhat's more frustrating is that the actual service provided was also appalling. They gave us a number to call when you land so that they can send a bus to pick you up from the airport to get to the car park. Took about 10 tries before we got through, each time playing an automated message that says, \"sorry the staff at Airparks is busy\". Then when we got through, they said that they will not send the bus until we are physical outside the airport and at the bus stop before they'll send a bus. We called again when we were outside in the cold and rain, again taking many tries before they answered and said a bus be there in 5 minutes. Little did we know 5 minutes for them meant 30 minutes. They refused to answer our calls again during our long wait in the cold and rain. Some people in our party even caught a cold from that wait.\n\nIn conclusion, if you value your car; your time; your money; or your dignity; pay a few pounds extra and go for the official Luton car parks. This incident I saved \u00a34 pounds in booking but wasted \u00a3700 + higher insurance premium (because I filed a claim to get the CCTV footage as the car park won't review the footage for me), hours of my time, and was rudely spoken to by all the Airparks Shortrun\/Holiday Extras employees. Some of them even ended an online chat after I said them refusing to help me is equal to aiding the hit and run offender. My advice is that take this review seriously and read some others who have said the same. I wish I had read the reviews before booking. This was my worst experience with a heartless corporation."

Airparks 1 star review on 6th September 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Long delay before pick up and drop off. Car park is in a pretty obscure place which was hard to find. When it was found there were nearly no places left and I had to park half on the verge.”

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Posted 10 years ago

“Expensive for self-parking at Prestwick Airport”

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Posted 10 years ago

“had to wait at barrier for a time as it would not accept the ticket and said I owed £75”

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Posted 10 years ago

“We had to speak to the adviser at the exit gate as the ticket did not open the gate automatically.”

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Posted 10 years ago

“Normal as any other park”

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Posted 10 years ago

“We have used Terminal 2 long stay for the past 6 years and we have used them again returning just yesterday. Same old good service and ease of use, car always well looked after. Would definitely recommend this place and will be using again. Thank you :)”

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Posted 10 years ago

“Would have been fine, but after checking at the car park kiosk, prior to exiting from Glasgow Airport, at around 1:45 am, I was informed at the barrier that I had an outstanding bill of £230:00 which had to be paid. After returning to the kiosk, this was quickly sorted out by the very efficient attendant on duty, but I could have done without the further delay caused after a 5 hour flight, at that time of day.”

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Posted 10 years ago

“When I left the parking my ticket did not work and the exit gate had a bill of 180 pounds.. I had to wait at the gate on the intercomm for the parking people to fix the problem, which I had to find the reference for on phone. So it all took time and not what I wanted late at night....”

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Posted 10 years ago

“A decent service but for a complete service you could do with some loaders to help the elderly and weak with their suitcases, apart from that all good. I would not want loaders though if it increased your prices ;) tricky one.”

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Posted 10 years ago

“Once again the token wasn't dispensed and i had to contact the helpline and give my booking reference to get it issued........is there an issue with the booking system, the automated plate recognition or just my car!?”

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Posted 10 years ago

“would like”

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Posted 10 years ago

“I would like to make a formal complaint”

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Posted 10 years ago

“any time I use this it never registers my car reg number. I tried to get in the other night and was told over the comm that I had paid for the valet service - even though I was looking at the email telling me I have booked midstay. I could not convince her one way or another. then on leaving the car park on sun evening I had to discuss the ticket with a chap. in fairness to the man, he was great. wish I got his name. he was there in person at the barrier, took my ticket and car reg and let me go after my explanation. no fuss no hass. he was very nice about it all. please sort out the automatic car reg. I would actually like it to work once at least. thanks.”

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Posted 10 years ago

“Excellent”

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Posted 10 years ago

“Made very difficult by trying to get people on and off at various stops. Previously we have collected everyone and then gone to the airport and visa versa. This time it was chaos. Everyone should be dropped off before picking up people”

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Posted 10 years ago

“The pre paid system didn't work so we got a bill for £70 at the end of our weekend away. Just a hassle really.”

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Posted 10 years ago

“I haven't been yet !”

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Posted 10 years ago

“Booked online, car registration wasn't recognised, took ages to get through barrier. Then had to sort out at the desk upon return which is not ideal at 1.30am after a long flight....”

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Posted 10 years ago

“25 min wait in the cold to be picked up from our return flight to take us to the car park...not good!”

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Posted 10 years ago

“could not gain access to car park at 4am in the morning despite having all correct details. had to resolve when I got back to airport. Fortunately had all my documentation with me.”

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Posted 10 years ago

Airparks is rated 3.4 based on 1,039 reviews