Airparks Reviews

Name: Airparks
Rating: 3.41

3.4 Rating 1,039 Reviews

51 %

of reviewers recommend Airparks

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3.4

Based on 1,039 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat

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customerrelations@holidayextras.co.uk

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"AVOID like the plague!!! I would give negative stars if I can.\n\nThis company is unprofessional, unhelpful and simply criminal. Parked there for a weekend and came back to more than \u00a3700 worth of damages to the car. Their spaces are so tight that any inexperience driver or on a rainy day, your car will get hit.\n\nDON'T LISTEN TO THEIR LIES. Whatever safe car park awards they are advertising are probably false. Their so called CCTV cameras are so few and far apart and do not actually cover the parking bays. No chance they will pick up any footage of a collision when your car is parked. And even requesting the CCTV footage was a huge pain in the bottom. After filing 2 online complaint forms, speaking to 8 different online agents and calling the actual car park office 6 times, the answer I got was they cannot tell me anything about the CCTV footage. All I wanted was to know whether their CCTV camera actually filmed my car in its spot or not, but they simply said they \"don't have time to look at the footage\". To me it sounds like 'you mean nothing to us after we take your money'.\n\nWhat's more frustrating is that the actual service provided was also appalling. They gave us a number to call when you land so that they can send a bus to pick you up from the airport to get to the car park. Took about 10 tries before we got through, each time playing an automated message that says, \"sorry the staff at Airparks is busy\". Then when we got through, they said that they will not send the bus until we are physical outside the airport and at the bus stop before they'll send a bus. We called again when we were outside in the cold and rain, again taking many tries before they answered and said a bus be there in 5 minutes. Little did we know 5 minutes for them meant 30 minutes. They refused to answer our calls again during our long wait in the cold and rain. Some people in our party even caught a cold from that wait.\n\nIn conclusion, if you value your car; your time; your money; or your dignity; pay a few pounds extra and go for the official Luton car parks. This incident I saved \u00a34 pounds in booking but wasted \u00a3700 + higher insurance premium (because I filed a claim to get the CCTV footage as the car park won't review the footage for me), hours of my time, and was rudely spoken to by all the Airparks Shortrun\/Holiday Extras employees. Some of them even ended an online chat after I said them refusing to help me is equal to aiding the hit and run offender. My advice is that take this review seriously and read some others who have said the same. I wish I had read the reviews before booking. This was my worst experience with a heartless corporation."

Airparks 1 star review on 6th September 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On our return we had to wait for some time at the airport for the bus. Some of the other parks had 2 buses come and go by the time air parks came with the consequence that so many people were waiting we were squeezed onto the bus filling all the available space, standing room and all. This caused problems when we tried to collect our cases from the storage area and get off the bus. Very disappointed at the time waisted waiting, it wasn't what was advertised.”

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Posted 10 years ago

“I had to cancel at last minute due to my wife becoming I'll and despite paying cancellation insurance they didn't want to know”

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Posted 10 years ago

“Poor signage no mention of Airparks.”

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Posted 10 years ago

“I would have put Very Good but had a disappointing experience on the bus from the airport back to our car. This was the first time we had used the service and we were not aware that we had to press the button at our stop. When I asked the driver to stop saying that we missed he rudely said "How am I to know you wanted me to stop". True, but the rudeness was unnecessary. In addition, I would recommend that the driver asks each passenger where they are parked so that he gets us all to our destination faster. The driver's first stop was to Car Park A, but no one on our bus wanted to get off in car park A. It was very inefficient and not a pleasant experience after a long flight. I would recommend that the driver reminds everyone once they are on the bus that they need to press the button at their stop to get off. Apart from that, the facilities an convenience and all other staff were very good.”

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Posted 10 years ago

“Great service and really friendly staff! Would use this service again and recommend it to others”

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Posted 10 years ago

“Car park was partly flooded lots of large puddles etc.”

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Posted 10 years ago

“On departure service was great, very efficient, no problems at all. On arrival I phoned the number given 5 times before getting an answer (having sat on hold) over a half hour period. Once the bus arrived we handed in our ticket to the driver, then when arriving at the carpark our keys were not there. No major problem at all as was dealt with swiftly by a very polite gentleman, but they were delays you don't really want to have after a 12.5 hour flight with a 4 hour drive home.”

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Posted 10 years ago

“Why has this email arrived BEFORE we've used your facility ? Do you know what you are doing ? We had to make phone calls to get the booking done as we received no confirmation of the booking from you. Now i have had to recheck the dates as you seem to think i've already used the car park . You do not seem to be doing a great job so far , although you seem to be able to spam me with 10% off emails often. How about 10% back off this booking as a good will gesture . Regards Mr r. woolley”

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Posted 10 years ago

“I had to leave my car 1 day longer so I had to pay 15 pounds (!!!!) more! For whole week I paid 34 pounds. For me that's unbelievable. I'm very unhappy...”

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Posted 10 years ago

“hello the departure was ok ,but on my return to the uk I followed your instruction's but was still left in poring rain for 15 minutes. also when removing the paper floor mat I discovered used cigarette ends on my floor mat which did not smell very nice.”

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Posted 10 years ago

“Wrong directions. Number plate recognition didn't work. The old Air parks was far better”

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Posted 10 years ago

“Drop off process is slick. More of a drag to reclaim your car and walk to find it - might as well be in the short stay car park. Using the short stay car park would also mean no-one else was in the car. When I got into my car again, absolutely everything that could be adjusted in the car had been - the heating, the steering wheel, every aspect of the seat, the radio and I still haven't got the the seat back to being comfortable for me. What was the guy doing in my car and how long was he in it to warrant all these adjustments to make him that comfortable!! Probably prefer the short stay car park and will return to using that. No benefit for the additional cost plus the annoyance of someone adjusting everything - surely only sliding the seat back and mirror is needed?”

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Posted 10 years ago

“Would have got a very good however the Newcastle parking only had one shuttle bus which meant we had to wait in the cold and rain until the bus made it's return trip!”

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Posted 10 years ago

“have not used your car park yet holiday not till next month”

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Posted 10 years ago

“First time at East Midlands, whilst no problem was encountered I was disappointed to find that the Airpark Plus secure parking was infact non fenced and completely open to the public from the main road. Security patrols are quoted but rarely seen, and very limited CCTV coverage seems available, all in all very expensive for poorly secured off street parking compared to secure parking at other main airports for a lower price.”

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Posted 10 years ago

“Hesitated entering car park for 20 seconds no one got out then proseded in to car park fined £100 pound it's a joke.”

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Posted 10 years ago

“Spent 20 min in front of gate.your system doesn't recognise my booking reference numbers”

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Posted 10 years ago

“The company advertise as Airparks and guess what,”

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Posted 10 years ago

“It is very expensive to park for a week, in some cases the cost is more than the flights, which seems peculiar, could it be you know customers don't have much choice unless they park off airport? Also its more expensive in the holiday months of the year”

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Posted 10 years ago

“Customer service doesnt exist with Airpark!”

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Posted 10 years ago

Airparks is rated 3.4 based on 1,039 reviews