Airparks Reviews

Name: Airparks
Rating: 3.41

3.4 Rating 1,039 Reviews

51 %

of reviewers recommend Airparks

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3.4

Based on 1,039 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat

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customerrelations@holidayextras.co.uk

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"AVOID like the plague!!! I would give negative stars if I can.\n\nThis company is unprofessional, unhelpful and simply criminal. Parked there for a weekend and came back to more than \u00a3700 worth of damages to the car. Their spaces are so tight that any inexperience driver or on a rainy day, your car will get hit.\n\nDON'T LISTEN TO THEIR LIES. Whatever safe car park awards they are advertising are probably false. Their so called CCTV cameras are so few and far apart and do not actually cover the parking bays. No chance they will pick up any footage of a collision when your car is parked. And even requesting the CCTV footage was a huge pain in the bottom. After filing 2 online complaint forms, speaking to 8 different online agents and calling the actual car park office 6 times, the answer I got was they cannot tell me anything about the CCTV footage. All I wanted was to know whether their CCTV camera actually filmed my car in its spot or not, but they simply said they \"don't have time to look at the footage\". To me it sounds like 'you mean nothing to us after we take your money'.\n\nWhat's more frustrating is that the actual service provided was also appalling. They gave us a number to call when you land so that they can send a bus to pick you up from the airport to get to the car park. Took about 10 tries before we got through, each time playing an automated message that says, \"sorry the staff at Airparks is busy\". Then when we got through, they said that they will not send the bus until we are physical outside the airport and at the bus stop before they'll send a bus. We called again when we were outside in the cold and rain, again taking many tries before they answered and said a bus be there in 5 minutes. Little did we know 5 minutes for them meant 30 minutes. They refused to answer our calls again during our long wait in the cold and rain. Some people in our party even caught a cold from that wait.\n\nIn conclusion, if you value your car; your time; your money; or your dignity; pay a few pounds extra and go for the official Luton car parks. This incident I saved \u00a34 pounds in booking but wasted \u00a3700 + higher insurance premium (because I filed a claim to get the CCTV footage as the car park won't review the footage for me), hours of my time, and was rudely spoken to by all the Airparks Shortrun\/Holiday Extras employees. Some of them even ended an online chat after I said them refusing to help me is equal to aiding the hit and run offender. My advice is that take this review seriously and read some others who have said the same. I wish I had read the reviews before booking. This was my worst experience with a heartless corporation."

Airparks 1 star review on 6th September 2021

Anonymous

Anonymous // 01/01/2019

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“We was disappointed because where we park looked like a dumping ground and when getting out the car wet mud, didn't go down to well when wearing a suit for a meeting.”

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Posted 10 years ago

“Vehicle was not recognised when entering the car park. Instructions were poor when contacting staff about how to proceed when returning.”

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Posted 10 years ago

“driver couldn,t locate our car which at 1.30 am made it quite stressfull”

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Posted 10 years ago

“Very convenient and hassle-free”

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Posted 10 years ago

“Upon arrival to the carpark the sensor didn't recognise the number plate of my car and it took a while to get the barcode reader to read the barcode and then on exit the token wouldn't open the barrier.”

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Posted 10 years ago

“OK EXCEPT WHEN WE ARRIVED ON OUR RETURN TO EXIT THE PARKING WE WERE RECEIVED WITH A DEMAND OF ABOUT £91 IN ORDER TO EXIT THE PARKING. WE THEN HAD TO PRODUCE OUR DOCUMENTS TO PROVE THAT WE HAD ALREADY PAID . FORTUNATELY THE MATTER WAS RESOLVED AND WE WERE LET OUT OF THE PARKING”

Helpful Report

Posted 10 years ago

“Initially there wwere no problems and parking and the shuttle were very good and easy. However the pick up was a total shambles. All documentation confirms that there is no shuttle service after midnight, and gives directions to your pick up point prior to that time. However on ringing the number advising that I had landed and was ready for pick up (before 23.00 hrs) I was advised that the pick up point was different to that advised and that I should go and wait outside departures. I then had to find my way from arrivals to departures and wait for 15 minutes which was not what I wanted after a day travelling and a 3 hr journey ahead of me. If I had known that the instructions for pick up were not as published in the card I was given (and certainly not as adsvertised) I would not have used this service.”

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Posted 10 years ago

“Whilst I paid for parking I didn't actually park at the car park. I've been a regular user of air parks for a number of years and always parked at the site just off the Throckley roundabout near Newcastle Airport. I didn't print all the email confirmation off due to running out of paper and when we arrived there it was closed and had signs up for BelAir Parking. We had to park on the airport car park itself and this incurred extra costs of £51.00. Whilst I can appreciate I didn't manage to print off all the email with the address on, I feel a note a the time of booking to say this site was no longer in air parks portfolio to alert people that I has to park elsewhere.”

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Posted 10 years ago

“Would be more use to you, and anyone else, if you asked my thoughts on your service after we return to the UK. As it happens, we don't fly to Italy for another 2 weeks!”

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Posted 10 years ago

“I imagine the parking will all work out fine (We don't travel until Monday 2 June) We booked online but we never received the promised confirmation email and since pre-booking is supposed to relieve some of the stress inevitable in air travel, not sending confirmation adds to the stress. ADDS TO THE STRESS. That ought to be easy to fix? Cheers! Jed Falby”

Helpful Report

Posted 10 years ago

“Once again, this being the 2nd time in 12 mths I have been unable to raise the barrier after inserting my orange coin to exit the car park. I was greeted with a screen which demanded a silly figure of approx. 813 pounds. The girl on the intercom was impatient but said she would remove the amount shown on the screen - no apologies for what was, clearly, an error by your parking company. The time was approx. 1.30 am on Saturday morning and I had pre-paid for 8 days and, fortunately, had the foresight to approximate my exit time until 2.00 am - even though my flight was due in at 12.05 am - but it was delayed. Why should this happen? Why did your records not follow thru and allow my exit? And ............why should this happen TWICE!! Returning from holiday was, regrettably, spoilt by this incident, once again. I am now going to make alternative arrangements for parking my car at MC/R Airport as I think your service has fallen far short of what is promised by your company. If you can spare the time to check - my Car Reg No is PR59 YBG the date 24th May 2014. Maureen Dignon”

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Posted 10 years ago

“I was very disappointed to find my brand new car had had one of the valve caps stolen this might be a small thing for most but when a car park is meant to be secure this is a very poor thing”

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Posted 10 years ago

“Booking was easy and cheaper than other alternatives. However it was not clear where the parking was at Edinburgh airport. Also instead of Tarmac, the parking spaces are filled with large pointy stones. Not the best on tyres!”

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Posted 10 years ago

“My number plate wasn't recognised. On pressing assistance and telling them my booking reference I got a ticket. On the way out I inserted ticket and it said I owed £114. On repeating the assistance I was let out. Not exactly as advertised but that said the pickup and drop off was fine”

Helpful Report

Posted 10 years ago

“Registration not recognised on entry nor exit which meant waiting to get through to someone to talk at the barrier and worrying all holiday you were going to charge me twice. On exit same thing - had to wait and dial through and advice how and where I booked. Disappointing.”

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Posted 10 years ago

“Great as usual”

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Posted 10 years ago

“arrived to pick my car up and was covered in tree sap and bird pooh not what you need when going direct to a meeting”

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Posted 10 years ago

“When I got home to unload the car I found a massive dent and scratch in my drivers door.. I know I could never prove when this had happened but know it wasn't there before....”

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Posted 10 years ago

“The driver on the coach from the airport to car park was really abusive to us and other passengers”

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Posted 10 years ago

“Usual efficient service. Marked down because of poor attitude of young lady at reception. Not pleasant to be studiously ignored!”

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Posted 10 years ago

Airparks is rated 3.4 based on 1,039 reviews