Airparks Reviews

Name: Airparks
Rating: 3.41

3.4 Rating 1,039 Reviews

51 %

of reviewers recommend Airparks

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3.4

Based on 1,039 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat

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customerrelations@holidayextras.co.uk

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"AVOID like the plague!!! I would give negative stars if I can.\n\nThis company is unprofessional, unhelpful and simply criminal. Parked there for a weekend and came back to more than \u00a3700 worth of damages to the car. Their spaces are so tight that any inexperience driver or on a rainy day, your car will get hit.\n\nDON'T LISTEN TO THEIR LIES. Whatever safe car park awards they are advertising are probably false. Their so called CCTV cameras are so few and far apart and do not actually cover the parking bays. No chance they will pick up any footage of a collision when your car is parked. And even requesting the CCTV footage was a huge pain in the bottom. After filing 2 online complaint forms, speaking to 8 different online agents and calling the actual car park office 6 times, the answer I got was they cannot tell me anything about the CCTV footage. All I wanted was to know whether their CCTV camera actually filmed my car in its spot or not, but they simply said they \"don't have time to look at the footage\". To me it sounds like 'you mean nothing to us after we take your money'.\n\nWhat's more frustrating is that the actual service provided was also appalling. They gave us a number to call when you land so that they can send a bus to pick you up from the airport to get to the car park. Took about 10 tries before we got through, each time playing an automated message that says, \"sorry the staff at Airparks is busy\". Then when we got through, they said that they will not send the bus until we are physical outside the airport and at the bus stop before they'll send a bus. We called again when we were outside in the cold and rain, again taking many tries before they answered and said a bus be there in 5 minutes. Little did we know 5 minutes for them meant 30 minutes. They refused to answer our calls again during our long wait in the cold and rain. Some people in our party even caught a cold from that wait.\n\nIn conclusion, if you value your car; your time; your money; or your dignity; pay a few pounds extra and go for the official Luton car parks. This incident I saved \u00a34 pounds in booking but wasted \u00a3700 + higher insurance premium (because I filed a claim to get the CCTV footage as the car park won't review the footage for me), hours of my time, and was rudely spoken to by all the Airparks Shortrun\/Holiday Extras employees. Some of them even ended an online chat after I said them refusing to help me is equal to aiding the hit and run offender. My advice is that take this review seriously and read some others who have said the same. I wish I had read the reviews before booking. This was my worst experience with a heartless corporation."

Airparks 1 star review on 6th September 2021

Anonymous

Anonymous // 01/01/2019

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“excellent from start to finish even with the delays. Managed everything very well and very courteous staff. Will use the company again.”

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Posted 10 years ago

“Good location. Easy t”

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Posted 10 years ago

“Your directions did take us to the old Airparks site near the airport, but found way to long Stay Parking no problem and all went smoothly.”

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Posted 10 years ago

“Everything on site was in place to ensure a smooth departure and return to and from the airport,very impressed.”

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Posted 10 years ago

“can't fault service people very helpful”

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Posted 10 years ago

“On returning to the Airport I placed my ticket in the machine at the barrier as instructed only to be told that I owed £79 + when I had paid online> Fortunately the intercom worked and when I gave my name to the person answering the barrier was lifted.”

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Posted 10 years ago

“We paid £71.99 to park our car for 1 week at East midlands airport. On arrival we entered the car park, where we proceeded to drive around for 30 minutes unable to find an available space!?!? We called the number on our booking confirmation which continuously rang out with no answer until being cut off. In the end we had to park in a disabled space, and leave a note on the dashboard. We had no idea whether or not the car would be clamped, or we would have a parking ticket on our return. I have tried to email to express our disappointment since returning but cannot find an email address to use!!”

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Posted 10 years ago

“Lots of parking, easy to find, c;lose to airport, plenty of buses, buses not big enough could do with bigger buses”

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Posted 10 years ago

“Having used Airparks car park at East Midlands previously I had no hesitation in using them again. They are easily accessed with good bus links to the terminal. Despite a very late return thanks to Air traffic control France there was no problems departing the car park with no excess charges applied. Will use every time I fly and highly recommend to all travellers.”

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Posted 10 years ago

“Excellent stress free service, drop off ideal and arrival back at Luton with car only 50 yards from terminal doors, a dream! Brilliant well done!”

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Posted 10 years ago

“i have used airparks handforth dean a few time and thought that was very good but for the last three holidays i have used airparks 2this service is fantastic the ease of online booking directions to the destination and finaly the bus drivers who are great very friendly chatty and very helpfull makes for a good start to my holiday keep up the good work thank you all Mr P Hyde”

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Posted 10 years ago

“Th”

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Posted 10 years ago

“I booked a parking space via the internet and paid for it in full. On arrival at the barrier my registration number was automatically read and I was issued with a ticket. On exiting the car park 12 days later I was told I owed about £280! This was subsequently reduced to £26 which had to be paid before I could leave. It seems that by mistake, I had entered the mid stay car park instead of the long stay. Whilst I accept this was my error, If your computers can read a number plate and issue a ticket, why could they have not informed me that I was at the wrong car park? This would have saved time, trouble, embarrassment and money on my part and a good booking system on your part.”

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Posted 10 years ago

“As usual, good efficient service. Thank you”

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Posted 10 years ago

“I paid for parking prior to going on holiday. When arrived at airpark put card into machine to open barrier. Had to return to England a day early due to a death in the family. Put card into machine, barrier lifted and started to set off but heard a clicking so picked up the ticket which turned out to be a receipt for an extra £85.00 taken from my card. Seen as how we had a grieving widow and my father in laws ashes in the car I did not feel like stopping to sort it out. When I did contact airparks by phone I had to wait over a week and another email before the money was received. I will definately not recommend airparks again.”

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Posted 10 years ago

“I followed the instructions to the letter but still got charged by the airports too. I still haven't had a refund.”

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Posted 10 years ago

“very efficient service, person was there to collect car when we arrived. had all the correct details, quick and polite. car was ready when we returned, quickly given key and able to leave once £1 ticket paid. will definately use again and recommend to others. thank you for making the parking situation hassle free.”

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Posted 10 years ago

“ver”

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Posted 10 years ago

“Good service and would use again, Would be helpful if where to park up instructions were printed on booking form as difficult to listen / remember over the phone if the airport unfamiliar. Also requested to be able to drop car at DISABLED but had to park in bay 9 and difficult to walk if disabled although the chauffeur did let us drive over to drop off disabled passenger & drive back to bay 9 if we were quick.. he could have met us in disabled area as we had to wheel our luggage & disabled persons from bay 9 . On our return the car was brought to disabled area. Much easier.. Thank You, as much easier than catching a transfer bus.”

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Posted 10 years ago

“Parking with Anto entry and exit works very well.”

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Posted 10 years ago

Airparks is rated 3.4 based on 1,039 reviews