Airparks Reviews

Name: Airparks
Rating: 3.41

3.4 Rating 1,039 Reviews

51 %

of reviewers recommend Airparks

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3.4

Based on 1,039 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat

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customerrelations@holidayextras.co.uk

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"AVOID like the plague!!! I would give negative stars if I can.\n\nThis company is unprofessional, unhelpful and simply criminal. Parked there for a weekend and came back to more than \u00a3700 worth of damages to the car. Their spaces are so tight that any inexperience driver or on a rainy day, your car will get hit.\n\nDON'T LISTEN TO THEIR LIES. Whatever safe car park awards they are advertising are probably false. Their so called CCTV cameras are so few and far apart and do not actually cover the parking bays. No chance they will pick up any footage of a collision when your car is parked. And even requesting the CCTV footage was a huge pain in the bottom. After filing 2 online complaint forms, speaking to 8 different online agents and calling the actual car park office 6 times, the answer I got was they cannot tell me anything about the CCTV footage. All I wanted was to know whether their CCTV camera actually filmed my car in its spot or not, but they simply said they \"don't have time to look at the footage\". To me it sounds like 'you mean nothing to us after we take your money'.\n\nWhat's more frustrating is that the actual service provided was also appalling. They gave us a number to call when you land so that they can send a bus to pick you up from the airport to get to the car park. Took about 10 tries before we got through, each time playing an automated message that says, \"sorry the staff at Airparks is busy\". Then when we got through, they said that they will not send the bus until we are physical outside the airport and at the bus stop before they'll send a bus. We called again when we were outside in the cold and rain, again taking many tries before they answered and said a bus be there in 5 minutes. Little did we know 5 minutes for them meant 30 minutes. They refused to answer our calls again during our long wait in the cold and rain. Some people in our party even caught a cold from that wait.\n\nIn conclusion, if you value your car; your time; your money; or your dignity; pay a few pounds extra and go for the official Luton car parks. This incident I saved \u00a34 pounds in booking but wasted \u00a3700 + higher insurance premium (because I filed a claim to get the CCTV footage as the car park won't review the footage for me), hours of my time, and was rudely spoken to by all the Airparks Shortrun\/Holiday Extras employees. Some of them even ended an online chat after I said them refusing to help me is equal to aiding the hit and run offender. My advice is that take this review seriously and read some others who have said the same. I wish I had read the reviews before booking. This was my worst experience with a heartless corporation."

Airparks 1 star review on 6th September 2021

Anonymous

Anonymous // 01/01/2019

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“Security had no record of my booking at all, or my car registration. took ages to get released from the carpark as a result. clearly some problem between Airpark (holiday express) and NCP. Won't use Airparks again.”

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Posted 10 years ago

“The only problem was the bus driver he was so rude and not very customer friendly at all ...”

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Posted 10 years ago

“Automated number plate detection did not work on either entry or exit”

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Posted 10 years ago

“didnt recognise my nunber plate so had to buzz through and wait for someone”

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Posted 10 years ago

“Your number plate reader didn't work causing problems at the barrier. You should put a key code on barrier as well.”

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Posted 10 years ago

“Puzzled as to why a request for a review has come to me now as the booking is not to park until next week...”

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Posted 10 years ago

“I have used Purple Business Parking at Heathrow on a number of occasion and each time, upon retunr to the UK, it takes about 20 to 30 minutes for the Bus to arrive to take you back to the car park. This has become increasingly frustrating and it is dountful if we will use this again. we may look at other options in future. Otherwise everything was satisfactory, but it is frustraing espeically after a long journey.”

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Posted 10 years ago

“We arrived back at Newcastle at 03.30am and went to the bus stop (the one we thought were we would have been picked up) but we were in the wrong bus stop admittedly the airparks bus driver did not check the adjacent bus stop to see if we were in the wrong place, he just drove off leaving us stranded. I had to get a taxi to the airparks car park to collect my car. Not very happy”

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Posted 10 years ago

“Very straightforward to park, no fuss which was great. However I was a little disappointed with how expensive it was.”

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Posted 10 years ago

“Fine going out but long wait (30 mins) for a bus getting back.”

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Posted 10 years ago

“On arrival at Jet Parks 2 Manchester the barrier did not recognise my reg plate! Then called help. The man struggled with my prepaid refererenc number for about 5 mins. Eventually got the token! On our return at the bus stop at arrivals Terminal 3 we arrived at the stop at 23.55pm It was wet and cold numerous buses called by all going anywhere but Jet parks 1&2. The bus eventually did arrive at 00.24am!! Ihad a word with the driver about being late!!! His attitude to that was not that great. He then set off to the furthest point on the airport at Terminal 2 to pick up the relief driver!!!! No apologies. Not good service! He was late picking everyone up and new it.”

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Posted 10 years ago

“Why am I having this now? Not going until Sunday 1st June 2014 - hope that still stands.”

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Posted 10 years ago

“Bus was overcrowded”

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Posted 10 years ago

“Chose jet parks 2 in Manchester but it took 30 mins to find a parking space.Loads of cars driving around with the same problem! They take your money before you park but don't match the number of bookings to the car park size and customer services were telling people who rang in,as we did,to park in zone V.there IS NO ZONE V. Never again”

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Posted 10 years ago

“After receiving a great handover when arriving at Gatwick we then got told on the telephone after collecting our bags in the terminal that due to lack of drivers we would have to wait for about 20 minutes! In fact we had to wait 40 minutes! Meet and Greet was not what we had expected unfortunately!”

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Posted 10 years ago

“I was actually delighted with the service right up until the last minute. We arrived at the carpark dropped the car off and was transferred to the airport. On our return, as instructed we phoned the carpark and proceeded to the pickup point as instructed, minibus arrived within 10 minutes. At this stage I was delighted with the service, everything went according to plan. However that was soon to change, we arrived back in the office and received our keys from the operator. I asked the obvious question, where is my car parked. To which he replied "I have no idea, you will just need to look for it". No mean feat as there were thousands of cars in the car park! So I suggest Airparks, come up with a system or at least train your staff in basic customer service”

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Posted 10 years ago

“For the money the service was ok, but certainly not great. The distance from the airport and the length of time waiting was significant and getting in and out by car also took a while. But given that it is Heathrow, it is difficult to get a better deal.”

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Posted 10 years ago

“On arrival I pushed the call button, no reply, this was repeated several times over about five minutes. I assumed the intercom was not working and backed out and went into the adjacent entry point. Called again twice, eventually somebody answered and I gave my name, booking ref and registration. They could not find my booking, but let me. At the desk, they had difficulty finding my reservation and when I asked what was wrong with the intercom system, as I had waited several minutes before reversing out and trying the other entrance lane. I was told they had been busy. It would have been helpful to tell me this on the intercom, after the first couple of attempts to contact the office. If this had been my first booking experience, it is unlikely that I would use your services again. I do hope my next arrival experience, will be up to your previous good standards”

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Posted 10 years ago

“Waiting for the bus to long after arriving at stansted then the last to be dropped off Not the best by far”

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Posted 10 years ago

Airparks is rated 3.4 based on 1,039 reviews