AJIO.com Reviews

Name: AJIO.com
Rating: 1.24

1.2 Rating 1,740 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,740 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 16th January 2025

Nagesh

Rishabh Chopra

AJIO.com 1 star review on 15th January 2025

Samir Khan

624

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“recently had a very bad experience. Orderer 2 kurti sets, packet mentioned 2 but contained only 1 kurti set and app updated as delivered both sets.this happened consecutively twice. Then on next order received a wrong item, totally wrong item, instead of a kurti set, received a used, without tag dirty t shirt.disappointed.”

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Posted 4 months ago

“Very bad experience on *no return product is also non exchangeable* it's not good way to make market.”

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Posted 4 months ago

“A friend gifted a coupon to me a month back and it didn't work, customer service is unable to help! Money was wasted, and it was an embarrassing experience for my friend. Multiple attempts /calls and emails were wasted with Ajio customer service. I have been a regular purchaser from Ajio and to experience this disappointing situation is beyond words.”

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Posted 4 months ago

“Very bad experience, received a wrong product during festives and received a false mail stating refund will be initiated within 48 hours if we don't call and enquire they don't even bother to care about customer. Please don't shop On ajio🙏”

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Posted 4 months ago

“Never purchase from Ajio . They ask U to use a coupon then your product becomes un returnable ,without telling U before. They are cheaters”

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Posted 4 months ago

“Worst app to shop after buying returns doesn't won even customer care does not help never ever will order form ajio very bad experience .”

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Posted 4 months ago

“I gifted a shirt to my father-in-law, but he received a completely different one. Since it was a gift, I can't ask him to return the product. Ajio has caused me to lose face, so I advise against ordering anything from them. They're deceiving their customers.”

AJIO.com 1 star review on 6th September 2024

Helpful Report

Posted 4 months ago

“Difficult to reach the customer support team.Return request is failed due to incomplete address but delivering an item to the same address is not a problem.Only return pick up doesn't work.Worst delivery service.”

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Posted 4 months ago

“I reached out to your chat support team and was connected with an agent named "Khushboo." This interaction was nothing short of unacceptable. Her behavior was unprofessional, rude, and completely dismissive. I was subjected to two hours of back-and-forth, only for her to abruptly end the chat with the false claim that I was unresponsive. This is not just disappointing but utterly disrespectful to a customer who has patiently waited for a solution.”

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Posted 4 months ago

“I received an empty box for my order worth 28900 rs bag. And dey are not taking responsibility of what might went wrong. The package I received was tampered”

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Posted 4 months ago

“I received a damaged product from Ajio, while returning this product the platform levied convenience fee of 43 rs which was so unfair and disappointing. Despite sending pictures of damaged product received, my complaint has not been resolved. I have attached images of that product were the down part of tshirt is damaged and covered with white lines. When tried to resolve this issue with customer executive, they were so rude and without solving my issue they closed my complaint case. After this bad experience i will not order again from ajio and will also aware others in my circle about this fraud.”

AJIO.com 1 star review on 5th September 2024

Helpful Report

Posted 4 months ago

“I have a worst experience ever.They don’t even care about your product delivered or not. Even after raising the complaint I didn’t get my product. I suggest everyone don’t buy or atleast use COD option”

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Posted 4 months ago

“A very cheater app , giving duplicate products and not hearing back as well. A fraud app that shud be closed soon”

Helpful Report

Posted 4 months ago

“Worst app to shop. After buying return doesn’t work and even customer care does not help never ever will order from ajio very bad experience 😡😡😡😡😡😡😡😡😡😡😡😡😡😡”

Helpful Report

Posted 4 months ago

“Purchased whole kurta dress set but not received duppatta..! I was called in customer care but no any conclusion from customer care AJIO..! Very bad experience and also I suggested to all users , do not purchase any items on AJIO..! Cheeter company”

Helpful Report

Posted 4 months ago

“I have ordered camisole slips of FIG company .. but I received very poor brand roadside slips .. very disappointing.. Ajio didn’t refund my money also ..”

AJIO.com 1 star review on 1st September 2024

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Posted 4 months ago

“The order is not being returned despite of showing that it can be returned. its not all expected from ajio. As i am regular consumer that orders stuff from ajio regularly. Please work on your offers and return policy. very bad. not all expected.”

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Posted 4 months ago

“Bad at returns”

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Posted 4 months ago

“I would have given -100 but that option is not there. Worst customer service ever. NEVER BUY PRODUCT FROM AJIO”

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Posted 4 months ago

“Very bad experience Received single product but invoice for 2 items in a small package Cheating customer Raised complaint as well..but without proper investigation closed it No proper guidance given to delivery person as well..they are very rude to customer...fake one disappointed Lost now 1050 rupees”

AJIO.com 1 star review on 30th August 2024

Helpful Report

Posted 4 months ago

AJIO.com is rated 1.2 based on 1,740 reviews