AJIO.com Reviews

Name: AJIO.com
Rating: 1.25

1.3 Rating 1,635 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.3

Based on 1,635 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 9th November 2024

Aishwarya Burman

AJIO.com 1 star review on 6th November 2024

Akshay

583

Anonymous

Anonymous // 01/01/2019

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“Unfair trade practices!! Such an irresponsible customer Service. Incompetant most service ! None of the customer care executive know their job or to do activities. 0 problem solving capacity. I have never come across such third Class service.Worstest of the worst service provider you are. Ineligible to do job! Handicapped service! They don't even read your email regarding the concern. Simply send reply on a prespecified template! The take months and months and push your problem to an extent, to the level of crankiness, it cost your mental peace and cause distress.”

AJIO.com 1 star review on 21st December 2023

Helpful Report

Posted 10 months ago

“They sent a different item instead of what was ordered. After so many emails and customer care calls the matter is still unresolved. They simply don't care.pathetic attitude.Go for it only if you are willing to risk your money”

Helpful Report

Posted 10 months ago

“Customer service is rude...not forthcoming with solution to the problem...orders take too long to reach... logistics partner shadow fax is very inefficient... refund also takes to long compared to Amazon and Flipkart..”

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Posted 10 months ago

“I was a regular customer at Ajio but this last order has put me off completely. I had ordered items which never got delivered and they said they would rectify the same. Its more than a month and they have not done anything. V. Disappointed at this callous attitude.”

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Posted 11 months ago

“Refunds issue they didn’t refund my cancellation order they said already refunded asked check with bank But side told us can’t do anything the third party APP”

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Posted 11 months ago

“Don't buy if you want to return as they send fack message the time of return that return attempt was unsuccessful. After doing three four times one message will come that please return to our site by yourself. I am facing it but you all beware. My number is 919414074775”

Helpful Report

Posted 11 months ago

“The quality of the products in ajio is worst. I ordered 1 product which was defective and reordered that. Again the defective product came. Worst site”

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Posted 11 months ago

“Ordered a pair of Air Max shoes for around 9k, I wasn’t home when the parcel was delivered, when I came back 3 days later and opened it I realised it was a bag which wasn’t even worth Rs 500. Ajio refused to acknowledge that they have sent me a wrong product, and all in all, never ever going back to shop with them again. Would recommend everyone to not shop with them, far far better options online.”

Helpful Report

Posted 11 months ago

“I had ordered shirt which was returnable at the time of order. But once I received it they closed the return window. Now they are not taking it back.(shirt inner was tight and color was not as expected). I paid for to send a notice and to file pitition. I have lost more that 10k. And person from Ajio so rude he directly said see you in court then. Worst experience I had with Ajio”

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Posted 11 months ago

“Fraud don't trust ajio i lost my money they are very irresponsible”

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Posted 11 months ago

“Very poor service and delivery partner shadow fax is quite pathetic... Good shopping experience but delivery of products and follow up by ajio is below par... this makes the shopping experience on ajio quite frustrating...”

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Posted 11 months ago

“I got a worn out shoes after ordering a brand new nike revolution 6 NN. I was denied exchange l,I write them email,and waited patiently for their response,their team told me return or exchange was not possible as they have shipped and delivery the right product. SAD! Disappointed! Ajio,never ordering from you again.watch out guys,don’t be fooled.”

AJIO.com 1 star review on 27th November 2023

Helpful Report

Posted 11 months ago

“I received wrong colour product now ,Customers care service is not good , i am not able to re return my product as ajio rejected my return Request”

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Posted 11 months ago

“Very worst service from Ajio and following cheap tricks. They cancelled my order after 8days, even I paid at the time of order. I was literally waiting for my dress to wear for navarthri. Myself got very disappointed. I suggest people to boycott Ajio products, customers should show our power. They treat customer like s**t. I already informed to my friends and colleagues not to buy any products from Ajio explaining my couple of issues and I informed to friends buy other online app because they providing good customer service and we can directly connect the call the customer care and we can tell facing the issues, But Ajjio worst customer service, they have only sorry for all you questions.”

Helpful Report

Posted 11 months ago

“There services at the time of delivering product is really bed. I have made order of a cargo jeans worth rupees 1000 and I didn’t receive any product from there end. And when I raised complaint they didn’t resolved it. I made the complaint multiple times”

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Posted 11 months ago

“Pathetic Services send all wrong products and then return is a nuisance terrible customer service and worst experience for customers”

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Posted 11 months ago

“Very poor service, ordered 4 products,not delivered after 10 days of expected delivery date, customer service also of no use,just registered one complaint, but no reply about order..”

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Posted 11 months ago

“Customer service is Pathetic. Looks like bots are handling the support. All complaints gets resolved without reaching out to the customer. Myntra and other platform service has by far been top notch with no hassle. Deleting the app once and for all.”

Helpful Report

Posted 11 months ago

“Never purchase anything to this app. I would suggest not to order from Ajio. Amazon, flipkart, Nykaa are much better apps to shop. Further, they respond in no time if any such case happens. They will send a product which you have never ordered. The product you ordered will never reach to you. ultimately customer care will suggest you to cancel your order. VERY WORST SITE TO PURCHASE ANY THING”

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Posted 11 months ago

“Very poor service”

Helpful Report

Posted 11 months ago

AJIO.com is rated 1.3 based on 1,635 reviews