AJIO.com Reviews

Name: AJIO.com
Rating: 1.25

1.3 Rating 1,635 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.3

Based on 1,635 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 9th November 2024

Aishwarya Burman

AJIO.com 1 star review on 6th November 2024

Akshay

583

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a tops from ajio from the ramola bachchan brand. I was travelling when the order was delivered. When I saw the product realised they have sent a completely wrong and different product. When i raised an issue they said the 2 day return window is closed and nothing can be done. Customer getting penalized for wrong product delivery. This is a scam! Don't buy this brand. No resolution from their online chat or customer care email service. Very disappointed.”

AJIO.com 1 star review on 22nd January 2024

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Posted 9 months ago

“I have got worst shopping and delivery experience from this app.”

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Posted 9 months ago

“Ajio used to make me happy. Now, the site is horrible with the useless Ajiogram popping up, not able to access the shopping site. Please change it”

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Posted 9 months ago

“Worst delivery schedule and even worst cancellation procedure. Ordered 1 shoe on 4th Jan and till date no proper date.. upon complaint asked me to wait for another 10 days to resolve it...”

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Posted 9 months ago

“Customer care number is not connected quickly like Myntra & zomato. Their is no live chat customer care service.”

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Posted 9 months ago

“Hello there, I don't understand if, the item is non ajio product then how it got delivered to me. Also, when I already got the resolution that return request has been approved then why it is not being created even after 48 hours? Refer to complaint id: COM00071043496 I am clearly mentioning the details everytime but, getting deviated answers. As, according to the resolution provided by you customer support team the return request have been approved and return is accepted then why always I am getting solution of old return request I can't understand. I have attached the screenshot as well which clearly says that return request has been approved! This is not how it works in app and message you are saying return is accepted and request have been approved but, in mail you are denying by always mentioning previous mail id. This is totally unacceptable and we can create consumer complaint regarding the same. I am totally fedup now because of this much delays the return period got over and return window got closed if, the same have happened earlier I would have created new return request by my own right now as I can't you I raised complaint and in that resolution have been provided in which it is clearly mentioned return request approved! It's provided on 10th January. "Hey deeksha! We have an update against your Ajio Complaint ID COM00071043496. Thanks for being patient while we sorted this out. Your return request has been approved and will be picked up soon. Please visit the order details section on your AJIO app for details.. You can also check the status of your complaint by visiting https://ajio.page.link/trans_SMS". This is out of limit now I am explaining every single time the same thing but, not getting answer for latest resolution I received againt my complaint only getting old return id details! Deeksha Singh.”

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Posted 10 months ago

“Absolutely hopeless. Entire team seems “Chor”. They supply wrong product and claim that the supplied product is correct. They are a proven thief. I wish no body will buy anything from them. Else will be cheated for sure. I have extremely worst experience with Ajio and committed to not use their service forever.”

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Posted 10 months ago

“Ajio return policy is very bad and it is totally harassment of customer and they not provide proper customer care service they are doing literally proud with customers ,very bad experience”

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Posted 10 months ago

“Aware of this Ajio. I have received used cut pant instead of ordered items.”

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Posted 10 months ago

“New SCAM came...I have been shopping from AJIO from last 2 years...but the new problem which I am facing is they delivered me wrong product and after that the site is not opening...”

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Posted 10 months ago

“Ajio me se kabhi bhi kisi ko shopping nahi karni chahiye vo froud hai product retun le jate hai fir bhi refund nahi karte hai aese hi costmer ko sabko paresan karte hai 15/20 tak refund nahi karte hai apne paise use karke apni badi company chala raha hai”

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Posted 10 months ago

“Hi all...Ajio is worst very worst we made a order KVS Fab dress but they sent wrong product....on 12 dec they took back but till now amount not refunded...very worst”

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Posted 10 months ago

“I ordered a jacket and it was delivered after 25 days that too a wrong product after returning they cancel my request stating that it was the correct order...I will never ever order on this website and will share with my friends also very and experience”

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Posted 10 months ago

“i am trying to return my product from last 15 days everytime your team cancel my request without any reason. Worst company i do not recommend anyone to buy the products from this company. They all are robbers.”

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Posted 10 months ago

“It was the first time i ordered something from ajio amd 2 boots i have ordered later on i cancelled them it was prepaid order and its been 23 days i didnt get the refund .. plz help me get my refund its an amount of 4600 🥺🥺😭😭😭i have given the bank statement as well 😭😭”

AJIO.com 1 star review on 26th December 2023

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Posted 10 months ago

“Lowest price easy return and refund but delivery too late. But the quality of the material is worst. Looks like a old stock. Better to purchase in the Trends outlet.”

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Posted 10 months ago

“They are delivering wrong items and after sending they are saying they have not send and not picking up the order and not evn refunding us. Being a students the amount is huge for me still they are not understanding their customer feelings.”

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Posted 10 months ago

“I ordered the products from ajio they delivered the package but package top they mentioned 2 items inside only 1 product is there There is no use of customer service Don't buy any products from ajio They are doing fraud with customers”

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Posted 10 months ago

“Worst service. No respond on damaged goods delivered. All the time only and only making excuse of allowing some time. But there should be limit of allowing time. What they ask and request they don't understand what should be the time limit. No proper explanation neither any solution got till yet after more than 30 days. Money is only money for them but what about the money which I have invested on product buy and you have delivered damaged goods and neither accepting or closing the solution with exchange of damaged goods. Hi, your AJIO complaint COM00070262399 has been assigned to the team concerned and will be resolved on or before 29-12-2023. For details click here bit.ly/37ook6p”

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Posted 10 months ago

“Their delivery guy took the items meant for exchange but didn't deliver the products and I contacted their customer care 1000 times and i received the same message that their record shows its delivered. Despite having a great buying history, they wouldn't value their valued customer”

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Posted 10 months ago

AJIO.com is rated 1.3 based on 1,635 reviews