AJIO.com Reviews

Name: AJIO.com
Rating: 1.25

1.3 Rating 1,635 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.3

Based on 1,635 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 16th November 2024

Prem Pashte

AJIO.com 1 star review on 9th November 2024

Aishwarya Burman

AJIO.com 1 star review on 6th November 2024

Akshay

584

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service in this world..i am just closing my account..”

Helpful Report

Posted 2 years ago

“Ajio Online Shopping customer care number/9692993287Ajio Online Shopping customer care number/9692993287”

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Posted 2 years ago

“Unable to place order in the app after selecting multiple products. Its keep loading the order confirmation page. But not working.”

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Posted 2 years ago

“I never faced this kind of third class services and products by another e-commerce,#Ajio the worst customer service who never respond u and the product quality is vey very cheap,bad and totally waste of money only..cheapest company ever with the mother-fucker customer service👎🏻”

Helpful Report

Posted 2 years ago

“I bought 2 trackpants with no tags attached to them.when I wanted to return one they declined as there is no tag ....seriously I was shocked Yes Ajio is the worst of all other platforms”

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Posted 2 years ago

“They sent defective bag... tomm y not aligned...”

AJIO.com 1 star review on 16th September 2022

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Posted 2 years ago

“I was supposed to get a refund on my order which was returned due to the wrong side being sent. That was 4 different dates and never got the refund. Now when i checked now. there is no refund and they erased any mention of the refund or the order. I mean for few hundred rupees how low can they fall? These is a very unprofessional and unscrupulous business. These people should be put out of business. Total crooks”

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Posted 2 years ago

“Worst experience!”

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Posted 2 years ago

“Hey I purchased Sling Bag with Adjustable Strap for ₹440. The bag doesnt have any pockets, neither inside nor outside. Poor product, doesnt seem to be durable also.”

AJIO.com 1 star review on 15th September 2022

Helpful Report

Posted 2 years ago

“The world worst company is Ajio. Every thing went wrong. You were looting customer money. Hey Ajio team Don't think to develop your company with customer money. Delivery delay. Refund delay. No proper response and communication. Really Ajio team will spoil the name of reliance. Really you r all not to fit for online business. Your team is cheaters and liers. First thing you r using the word Hey.”

Helpful Report

Posted 2 years ago

“Bought a pair of shorts about a month ago had size issues and asked for a return and money to be refunded, what happens is i get an exchange of the same size. I called and asked for a return again and ask my money be refunded. the item was picked up a day later and then they had several people showing up to pick the same item and i informed them it was picked up already, few days later i called and they had no clue. finally after a week they responded that they had received the item and refund will be issued. Now its been 4 different times ive been told ill have a call back from them and the refund will be issued yesterday and still Nothing. no refund. These people are dishonest and horrible liars. DO NOT BUY. BTW they are owned by Reliance. no wonder they are such crooks”

Helpful Report

Posted 2 years ago

“I ordered puma shoes from ajio so received big size and return them on 3rd of September and the refund amount got failed from ajio they didn’t give my refund amount… i shared my bank statement and also a screenshot of failed amount from ajio… i mailed them and also called daily to ask when will i get my refund back but they’re didn’t gave me any answer i told them why it takes so much time but no respond very disappointed its been more than businesss days i was waiting from last 11 days for my refund amount but nobody has listen My complaint id is : COM00043554198 My amouny is :Rs 3366.26 Return id : FN9928204577”

AJIO.com 1 star review on 13th September 2022

Helpful Report

Posted 2 years ago

“Both the orders needed return and another exchange and tried calling the CC no response always busy and dropped several email with no resolution I have to doubt this site never place any orders and they are least bothered abt product returns and they don’t even call back to know wht hppn they just give automated response to your emails never seen such a site who can treat a customer like this and I’m still waiting to see what can be done for me since my money is stuck in these hard times. I feel other sites like Myntra, Amazon and Flipkart are way better than these handling customer queries. I had two footwear orders which one is for exchange and other is for return and the pickup guy arrived on Sept 2nd and took the order EX0016794594, and now the delivery guy arrived to deliver the exchange footwear of EX0016794594 which I have already returned on 2nd since the order is mismatch he did not deliver the order kindly help now I have other return order with me which is RT78813339 kindly help.”

Helpful Report

Posted 2 years ago

“Ajio is the worst and spam platform for online shopping with pathetic & useless customer service. Because even if once your delivery or pickup get stuck due to any reason they won't be able to resolve the issue. They will keep on giving excuses and you will lose your money. I had tried to return a defective saree and they have initiated a return also. But after some time return had been cancelled without any consent and knowledge of me. Return could not be initiated again since last one month. Reference Order ID:FN4687204851 and Return ID: RT77924777. Suggested not to buy clothes from AJIO online. Subhabrata Das. Mobile No. 9593877738”

Helpful Report

Posted 2 years ago

“I have purchased a shoe on 14 July but the size doesn't fit me i requested for a return still they is no one came for return pickup I filled a complaint but the complaint is resolved in website i did not receive any refund or person to pick the return .”

AJIO.com 1 star review on 12th September 2022

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Posted 2 years ago

“I have bought a non padded jockey bra from ajio I have returned the original product to courier boy without opening it Then I received a call from ajio k your product is not original What I should do I am very frustrated And ajio returned me kids underwear”

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Posted 2 years ago

“Ajio people are cheaters. I bought Sari which came without tag. They have policy that without tag it can not be return. If This is the policy how can they send such product. Now they are not taking it back . Planned cheating by Ajio .”

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Posted 2 years ago

“I ordered many things from ajio but i am not happy with delivery. Once delivery was late and for another order i recieved different colour . Different size. Poor service”

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Posted 2 years ago

“FRAUD or SCAM They offer you free gifts after you buy a specific amount of purchase ..they send you code and you get the gift.But you will get a defected product as gift and you will be charged 1rs. What do you do then? Obviously return the defective product.you get back 1rs.dont expect you get a code again for your gift.1rs is your free gift.lol In my case it was a free superdry bag and i got Rs.1 returned for it..awesome na.. If you think it's false You can ask me all the proof 9830980908.. hope customer care see this and resolve my issue.”

Helpful Report

Posted 2 years ago

“Ajio is one of the worst ecommerce place where you can buy a products as they are very poor in their service with customers. They have a tie up with the worst delivery partners such as xpressbees for delivery. They delivery partner used foul language when contacted for delivery status to a woman because she did not know Hindi. He is asking the next question when I mentioned that I do not know Hindi is "Do you have a boyfriend?". When contacted Ajio to raise a complaint on the delivery partner there is no response and when asked for a supervisor they are disconnecting my call and not connecting me to the supervisor. The delivery partner's executive's number is 9907524454. This is how we get treated because we do not know Hindi. If that is the case can you please put a disclaimer on your website that only Hindi speaking customers to order from you guys. This shows the character and morale of this company.”

Helpful Report

Posted 2 years ago

AJIO.com is rated 1.3 based on 1,635 reviews