AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,856 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,856 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 19th April 2025

Varsha

AJIO.com 1 star review on 18th April 2025

Anonymous

AJIO.com 1 star review on 9th April 2025

Anonymous

AJIO.com 1 star review on 4th April 2025

Anonymous

651

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not order anything from ajio they have the worst delivery service, my order was delayed for 2 weeks and when I was out for delivery the agent didn't even call me and marked it as delivered attempted later they refused Home delivery and it was returned to the seller”

Helpful Report

Posted 7 months ago

Helpful Report

Posted 7 months ago

“Cheap site not fullfill promise Company motive only profit and money and only money Very disappointed experience”

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Posted 7 months ago

“Worst site ever to shop They never deliver product on time There delivery partner reschedule order delivery without our permission Customer satisfaction level zero Pls dont order ftom such sites For our products we hv to call 10 times”

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Posted 7 months ago

“Very bad service,it's one month I didn't get my delivery”

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Posted 7 months ago

“Delivered use product and before 15 day ago return the product but till the time product not picking Totally inconvenience I never shop again”

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Posted 7 months ago

“The customer care needs an overhaul. They are scamming customers. Product is in Bombay and to be delivered in Bombay but now it will be cancelled. What a waste of time and money.”

Helpful Report

Posted 7 months ago

“I ordered clinique superdefence sunscreen of Rs 2282 and got a wrong product of Rs699 and i raised a complaint to customer care and they kept on telling me to wait but never resolved my issue. they gave sept 10 date n now they r saying 17 sept we will resolve the issue. if anyone reading this resides in a big apt please post there so that they will saved from financial loss and will stop buying from FFRAUD AJIO”

Helpful Report

Posted 7 months ago

“They send you 100% fake products”

AJIO.com 1 star review on 11th September 2024

Helpful Report

Posted 7 months ago

“recently had a very bad experience. Orderer 2 kurti sets, packet mentioned 2 but contained only 1 kurti set and app updated as delivered both sets.this happened consecutively twice. Then on next order received a wrong item, totally wrong item, instead of a kurti set, received a used, without tag dirty t shirt.disappointed.”

Helpful Report

Posted 7 months ago

“Very bad experience on *no return product is also non exchangeable* it's not good way to make market.”

Helpful Report

Posted 7 months ago

“A friend gifted a coupon to me a month back and it didn't work, customer service is unable to help! Money was wasted, and it was an embarrassing experience for my friend. Multiple attempts /calls and emails were wasted with Ajio customer service. I have been a regular purchaser from Ajio and to experience this disappointing situation is beyond words.”

Helpful Report

Posted 7 months ago

“Very bad experience, received a wrong product during festives and received a false mail stating refund will be initiated within 48 hours if we don't call and enquire they don't even bother to care about customer. Please don't shop On ajio🙏”

Helpful Report

Posted 7 months ago

“Never purchase from Ajio . They ask U to use a coupon then your product becomes un returnable ,without telling U before. They are cheaters”

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Posted 7 months ago

“Worst app to shop after buying returns doesn't won even customer care does not help never ever will order form ajio very bad experience .”

Helpful Report

Posted 7 months ago

“I gifted a shirt to my father-in-law, but he received a completely different one. Since it was a gift, I can't ask him to return the product. Ajio has caused me to lose face, so I advise against ordering anything from them. They're deceiving their customers.”

AJIO.com 1 star review on 6th September 2024

Helpful Report

Posted 7 months ago

“Difficult to reach the customer support team.Return request is failed due to incomplete address but delivering an item to the same address is not a problem.Only return pick up doesn't work.Worst delivery service.”

Helpful Report

Posted 7 months ago

“I reached out to your chat support team and was connected with an agent named "Khushboo." This interaction was nothing short of unacceptable. Her behavior was unprofessional, rude, and completely dismissive. I was subjected to two hours of back-and-forth, only for her to abruptly end the chat with the false claim that I was unresponsive. This is not just disappointing but utterly disrespectful to a customer who has patiently waited for a solution.”

Helpful Report

Posted 7 months ago

“I received an empty box for my order worth 28900 rs bag. And dey are not taking responsibility of what might went wrong. The package I received was tampered”

Helpful Report

Posted 7 months ago

“I received a damaged product from Ajio, while returning this product the platform levied convenience fee of 43 rs which was so unfair and disappointing. Despite sending pictures of damaged product received, my complaint has not been resolved. I have attached images of that product were the down part of tshirt is damaged and covered with white lines. When tried to resolve this issue with customer executive, they were so rude and without solving my issue they closed my complaint case. After this bad experience i will not order again from ajio and will also aware others in my circle about this fraud.”

AJIO.com 1 star review on 5th September 2024

Helpful Report

Posted 7 months ago

AJIO.com is rated 1.2 based on 1,856 reviews