AJIO.com Reviews

Name: AJIO.com
Rating: 1.25

1.3 Rating 1,635 Reviews

4 %

of reviewers recommend AJIO.com

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Metrics

1.3

Based on 1,635 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 16th November 2024

Prem Pashte

AJIO.com 1 star review on 9th November 2024

Aishwarya Burman

AJIO.com 1 star review on 6th November 2024

Akshay

584

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered animal print kassually jumpsuit ,the dress material is pathetic . Wore it for once and it is torn away from every side.. If needed I can photos too of it. Very bad experience.”

Helpful Report

Posted 2 years ago

““I have ordered 3hushh polka night piyjama set , but I received 1 child jumpsuit 1 quantity , I paid the amount , I have returned the product and picked up , on 23 rd of Nov delivery executive came and he is asking me to return 2 quantities,if I recieved only one quantity that to wrong item how should I give two quantities? And also i paid amount for two quantities,I posted the wrong item pics also . I called so many time to ajio customer care also not given proper response, the mistake is yours and u got my money , iam suffering , what kind of people u r , if stealing money from poor ones is not good at all , there are many other ways to earn money , if u can't refund , shunt down ur online nonsense.. Worst experience ever , than u many other online shopping are better ,”

Helpful Report

Posted 2 years ago

“Stupid customer service, pathetic after sales service and returns process. They need you to retain even the package(outer cover) in which the product arrived in case of returns. High time they do something about the way they function all across”

Helpful Report

Posted 2 years ago

“Order placed.not deliver on time and customer service disconnting the call”

Helpful Report

Posted 2 years ago

“I have return my product ...I am doing continue call on customer from last 15 days ...always speaking refund initiate wait 24 hr ....but I didn't get my money back.....ajio doing fraud”

Helpful Report

Posted 2 years ago

“Its about return n refund. Nobody called me regarding delivery n themselves returned my product later when I asked for refund it's near about 2 months now they just keep on saying that within next 7 days , we will solve .”

Helpful Report

Posted 2 years ago

“I have purchased 3 items from Ajio on 13/11/2021 and paid by UPI.I got the request msg from Ajio for payment but after payment I didn’t get any mag of confirmation and in Ajio app still not showing my recent purchase items. From that date i am continuously doing mail for that but always they sent auto reply msg that will get back to you within 48 hrs and two times they asked my cell no and mail id. But today is 8th day but they r not responding.we couldn’t think about Reliance Industry what they are doing.Before this once they did like that but that time amount was less so i didn’t take any action. Can’t trust thia app.”

Helpful Report

Posted 2 years ago

“Ajio Is big Fraud If you Return Their product & ask for refund they will take 60-70 days & after that No ll pick you call & reply in email one auto generated mail ll b sent to you MoNey is unsafe with Ajio Don’t Purchase from this worst site. Better go For local or Collective & Tata Cliq . Ajio Gives you bog discounts but Money is unsafe in Ajio Big Fraud”

AJIO.com 1 star review on 17th November 2021

Helpful Report

Posted 3 years ago

“I received 3 of my shipments with missing garments and 2 of my shipments with torn /used garments. There's no quality check while sending the products to the customer but there's a string quality check while receiving it. So when the customer is not responsible for missing product, the customer is troubled to return it back. Not even close to Myntra's service. Quality, variety, professionalism is a big zero for Ajio. 'sasta aur bekaar'”

Helpful Report

Posted 3 years ago

“Customer care is just pathetic, they are just like parrots who have been taught to cram the same lines again and again. That means zero ability to resolve an issue. Ajio had sent me an expired product and even charged me double the amount that has been printed on the price tag. Even though the product is returnable, they're making useless excuses and are not getting the product picked up. Fake and fraud app. Such apps should be banned from doing online business.”

Helpful Report

Posted 3 years ago

“Product takes days to deliver. The delivery person doesn't come to doorstep to delivery, and falsely updates on the app that the product is delivered evenif the product is not delivered. When called on the customer care, they say they will need 8 days to investigate this matter. Pathetic experience. In my previous order, the quality of the product is bad too.”

Helpful Report

Posted 3 years ago

“Sell bad quality of armani jeans.”

AJIO.com 1 star review on 14th November 2021

Helpful Report

Posted 3 years ago

“I have not received my refund of 2 items. one is cancelled other is returned and picked up too 15 days back. Very poor response of customer care.”

Helpful Report

Posted 3 years ago

“Pathetic return policy. Return is placed when delivery executive come he denies to take product because the EN number provided on the product and the agent is different and they don't accept the product. Though the product is unused and has all the tag as required always. Also, have to place the request for return again. Even m not satisfied with the product quality as well. So i will never recommend ajio for shopping.”

Helpful Report

Posted 3 years ago

“i have sent a request for Return and Ajio is neither coming to take their product nor giving my money back.”

Helpful Report

Posted 3 years ago

“They mentioned easy returns but no easy returns.i have ordered sandals but this is not fit for me I want to return but they said self ship”

Helpful Report

Posted 3 years ago

“Main ajio say ek bag or ek shose oder ki thi ek month ke phele aapko return karna hota hain na toh wo return ho rha tha na hi account add ho rha tha ki main paise return le saku or mail kiye toh mainle response aata hajn aap customer care number pe baat karo uss pe na toh koi baat karta na kuch or return policy ke phele mail ki hu kya karna chahiye mujhe”

Helpful Report

Posted 3 years ago

“I have ordered 3 kurthi , but I received 3 gents pants , I paid the amount , I have returned the product and picked up , on 2nd of Nov the refund will be done was instructed , not yet received , this is the 2nd time u r changing date for refund , the mistake is yours and u got my money , iam suffering , what kind of people u r , if stealing money from poor ones is not good at all , there are many other ways to earn money , if u can't refund , shunt down ur online nonsense.. Worst experience ever , than u many other online shopping are better ,”

AJIO.com 1 star review on 3rd November 2021

Helpful Report

Posted 3 years ago

“pathetic customer care service i placed an order and received the same without any tag in it, so according to there rules i cant return or exchange the product.. but what can we the purchasers do now. they said that our product always dispatched with tag always( but what proof they have that the seller have sent the product alongside the tag?) It means we have to record every time while unpacking any product to give them the proof that we are not lying. If there policy is so strong that won't accept the return without tag, they should check with there seller at first place that if they are putting the tag with the product. Pathetic service to say the least. and its not the first time”

Helpful Report

Posted 3 years ago

“Dear Mr. Ambani, I am a huge fan of Mrs. Neeta Ambani. Anyways….your AJIO & JIOMART Apps are Superb…..I enjoy ordering….returning….AJIO & JIOMART wallet / my bank account transactions. But to my surprise…..both at AJIO & JIOMART lately I am facing similar issues…..which is PICK UP DONE…..but REFUND NOT YET DONE…..it’s been more than 7 days. AJIO ORDER IS – ORDER ID – FL0323646418 (Courier guy refuse to pick up due to SELLER’s END mistake of missing BARCODE NUMBER)……….Also, Rs. 375 got VANISHED from my AJIO WALLET, I ordered stuff, but even after order cancellation AJIO WALLET MONEY didn’t get back in my AJIO WALLET. JIOMART ORDER IS – 16348850190051941A Rs. 99 refund not yet credited even after 7 days of pick up. Request you to kindly do the needful ASAP. Thanks & Regards, Prerana”

Helpful Report

Posted 3 years ago

AJIO.com is rated 1.3 based on 1,635 reviews