AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,855 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,855 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 19th April 2025

Varsha

AJIO.com 1 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad experience of the Ajio logistics partner named xpressbee.”

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Posted 3 months ago

“If there were a rating lower than 1, I would gladly give it. This is the worst service and customer care I've ever experienced. There is no return option for the product I purchased and I have a question about an exchange. However, no one answered my call from customer care and I sent an email 24 hours ago and no response yet. I have never encountered such poor service.”

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Posted 3 months ago

“Ajio me fraud chalu he Or unko complete karne pe bhi koi action nahi lete Or nahi customer ko support karte he”

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Posted 3 months ago

“Ajio me abhi fraud bahut ho raha he 1) Jo product ham order karte he uski against kuch galat product delivered karte he or oh product galat hone ke Karan return bhi nahi lete. 2) eke jaise 2 same product order kiye to usme bhi 1 hi product ki delivery dete he or status update dono hi product ka hota he ki product delivered karke In logo ke material packing ke videos hame milne chahiye the or yeh log samne chahiye the to in harami logo ko aisi harkato ke lye sadak pe nanga karke mara chahiye”

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Posted 3 months ago

“I am extremely disappointed with the service provided by AJIO. Here are the issues I faced: Wrong Product Delivered: I received an incorrect product, and upon contacting customer support, I was asked to send an email with the complete product and cover images. Despite sending multiple emails, I received no response from AJIO customer service. Missing Tag Issue: The product was delivered without a tag. When I attempted to exchange the item, the delivery agent refused to accept it due to the missing tag. If your policy does not allow exchanges without tags, why are products being sent without them in the first place? Complaint Denied: When I requested AJIO customer care to register a complaint regarding the delivery of the wrong product and the missing tag issue, they refused to acknowledge my complaint. This is unacceptable and a complete waste of time and money. The service has been extremely poor, and I am deeply dissatisfied. I strongly urge AJIO to address this issue immediately. Until improvements are made, I cannot recommend purchasing from AJIO.”

Helpful Report

Posted 4 months ago

“Worst service ordered 15 days before still order not received and no option to cancel also saying the order already processed. I called multiple times in customer care, and after 5 mins, the call auto disconnected... the email sent and raised a complaint that also shows the resolution time after the next 10 days ..”

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Posted 4 months ago

“Bahut bakwas application hai customer support nahi hai bilkul Paisa fasa dete hai return nahi lete bahut natak batate hai ek no ke chor hai sale koi response nahi ceo vineet ko mail Kiya vo bi koi response nahi puri team hi bekar hai”

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Posted 4 months ago

“Return policy is very bad please improve it”

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Posted 4 months ago

“Very bad experience Recieved incomplete order And no one is responding Customer care service is so poor Disgusting service Never trust AJIO”

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Posted 4 months ago

“Non return product par koi solution, ni hota ajio ke pas product kharab ho na ho no solution Aur sare online app par hota hai”

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Posted 4 months ago

“Delivery agents not contact to me and and mark it as a I refused from acceptance. Or when we calling them they saying someone else is delivering the order by their id and they don't know anything or says their bike is damaged and in repair and someone says they are on out of town on leave. I have complained this more then 6 times on mail but no action taken and they just refund the amount and order not gets delivered. Wasting our consumers time and frustrating shop to buy anything.”

Helpful Report

Posted 4 months ago

“I ordered a pair of shoes from AJIO to be deliver with in two days , which ofcourse nor delivered with in promised time. Then I contacted their customer support only to find that no body is looking into complaints raised by customers and randomly closing all support cases even without informing customers . Customer has to call AJIO inly to find out that all previous complaints has been closed and to go through repeated frustration. Very bad service.”

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Posted 4 months ago

“The customer service hang up on me. Never shipped my item and never refunded. What a pathetic company.”

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Posted 4 months ago

“The customer service hang up on me. Never shipped my item and never refunded. What a pathetic company.”

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Posted 4 months ago

“I order aldo shoes and they delivered the wrong shoes i ordered brown and they delivered completely different product worth 6500 when I want to exchange the product it says no available size I want the same product and please get connected to me ajio team I'm flying and I need the same pair of shoes within a week I have attached the pic brown is what I ordered and black is what I received.”

AJIO.com 1 star review on 16th December 2024

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Posted 4 months ago

“Customer care system is poor delivery team is poor worst shopping app in india”

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Posted 4 months ago

“Worst ever customer service and delivery but product is good”

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Posted 4 months ago

“I have pathetic experience with Ajio. It's now a week still they didn't dispatch my products yet. Not sure whether they can deliver it by 18th December”

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Posted 4 months ago

“U received m second hand products, different than my orders, different sizes , different colours and refused my return and have not refunded back any money. I lost 3000 Rs.”

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Posted 4 months ago

“Pathetic services , I have ordered a product from Ajio for which I have not received logo and delivery tag with that and when I request return for the product they declined mentioning the reason it has no logo and tag from where I can give logo and tag which is not delivered to me I have raised the complaint which they resolved without telling me any solution when I reached back to the customer care they told me not to return again the product by yourself as our team will take care of this . I have sent an email to customer care sharing the image and asked then for solution it's 3 days no response I have received from their side. As per app last day to return the product is 15th dec and I am 100% sure that these greedy people will awake after that day and say sorry time to return is ended for this product. I would strongly give negative rating to Ajio I have to select 1 above because there is no other option available.”

Helpful Report

Posted 4 months ago

AJIO.com is rated 1.2 based on 1,855 reviews