AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,855 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,855 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 19th April 2025

Varsha

AJIO.com 1 star review on 18th April 2025

Anonymous

AJIO.com 1 star review on 9th April 2025

Anonymous

AJIO.com 1 star review on 4th April 2025

Anonymous

651

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bahut bakwas application hai customer support nahi hai bilkul Paisa fasa dete hai return nahi lete bahut natak batate hai ek no ke chor hai sale koi response nahi ceo vineet ko mail Kiya vo bi koi response nahi puri team hi bekar hai”

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Posted 4 months ago

“Return policy is very bad please improve it”

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Posted 4 months ago

“Very bad experience Recieved incomplete order And no one is responding Customer care service is so poor Disgusting service Never trust AJIO”

Helpful Report

Posted 4 months ago

“Non return product par koi solution, ni hota ajio ke pas product kharab ho na ho no solution Aur sare online app par hota hai”

Helpful Report

Posted 4 months ago

“Delivery agents not contact to me and and mark it as a I refused from acceptance. Or when we calling them they saying someone else is delivering the order by their id and they don't know anything or says their bike is damaged and in repair and someone says they are on out of town on leave. I have complained this more then 6 times on mail but no action taken and they just refund the amount and order not gets delivered. Wasting our consumers time and frustrating shop to buy anything.”

Helpful Report

Posted 4 months ago

“I ordered a pair of shoes from AJIO to be deliver with in two days , which ofcourse nor delivered with in promised time. Then I contacted their customer support only to find that no body is looking into complaints raised by customers and randomly closing all support cases even without informing customers . Customer has to call AJIO inly to find out that all previous complaints has been closed and to go through repeated frustration. Very bad service.”

Helpful Report

Posted 4 months ago

“The customer service hang up on me. Never shipped my item and never refunded. What a pathetic company.”

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Posted 4 months ago

“The customer service hang up on me. Never shipped my item and never refunded. What a pathetic company.”

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Posted 4 months ago

“I order aldo shoes and they delivered the wrong shoes i ordered brown and they delivered completely different product worth 6500 when I want to exchange the product it says no available size I want the same product and please get connected to me ajio team I'm flying and I need the same pair of shoes within a week I have attached the pic brown is what I ordered and black is what I received.”

AJIO.com 1 star review on 16th December 2024

Helpful Report

Posted 4 months ago

“Customer care system is poor delivery team is poor worst shopping app in india”

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Posted 4 months ago

“Worst ever customer service and delivery but product is good”

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Posted 4 months ago

“I have pathetic experience with Ajio. It's now a week still they didn't dispatch my products yet. Not sure whether they can deliver it by 18th December”

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Posted 4 months ago

“U received m second hand products, different than my orders, different sizes , different colours and refused my return and have not refunded back any money. I lost 3000 Rs.”

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Posted 4 months ago

“Pathetic services , I have ordered a product from Ajio for which I have not received logo and delivery tag with that and when I request return for the product they declined mentioning the reason it has no logo and tag from where I can give logo and tag which is not delivered to me I have raised the complaint which they resolved without telling me any solution when I reached back to the customer care they told me not to return again the product by yourself as our team will take care of this . I have sent an email to customer care sharing the image and asked then for solution it's 3 days no response I have received from their side. As per app last day to return the product is 15th dec and I am 100% sure that these greedy people will awake after that day and say sorry time to return is ended for this product. I would strongly give negative rating to Ajio I have to select 1 above because there is no other option available.”

Helpful Report

Posted 4 months ago

“Scammers! Ajio doesn’t have any direct review options for reference below the product. It delivers low quality products (especially if you’re ordering clothes)! And when try to return it, the barcode doesn’t get detected on the pick-up person’s portal. Better to buy from Meesho than from AJIO!”

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Posted 4 months ago

“Very bad experience with the exchange case”

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Posted 4 months ago

“Ajio is doing sheer nonsense on the part of delivering products whenever we order something we order it for an upcoming event and also take reasonable care if its not as per our liking and return it or exchange it we see that the tags are proper but still their delivery agent says that the returned package can't be scanned or he will give you a reason that the tags are misplaced when he himself sees that the tags are appropriate and somehow just find ways to cancel the exchange or refund making it a task for the customer to believe that the orders if not fit takes so much time for cancellation and exchange is also not on time when we address this to the ajio customer care they say they can't do anything about it and we remain helpless so either you warn your agents that they can't run like this and wave off their responsibility. ...bad experience really this is not expected from Ajio not satisfied at all really bad experience”

Helpful Report

Posted 4 months ago

“Disappointed with the Quality I purchased these Puma shoes and was initially happy with the design and comfort. However, after using them just 2–3 times, they started showing signs of damage. This is not the quality I expected from a reputed brand like Puma. It makes me question whether the product is original or not. Very disappointed and would not recommend this product.website look like very premium level”

Helpful Report

Posted 4 months ago

“Please help me understand this you guys raises a complain every other day! And my app is updated with the problem fixed within the day or the following day “saying its resolved!!” How it can be resolved when the delivery man failed to show up to pick up the parcel! Refund time is ended plus the product is still with me without any action taken by you‼️”

AJIO.com 1 star review on 12th December 2024

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Posted 4 months ago

“Ajio company is an not good products and customer care not responding. Our product were yet now not delivered.15 days ago I ordered.so waste of time.”

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Posted 4 months ago

AJIO.com is rated 1.2 based on 1,855 reviews