AJIO.com Reviews

Name: AJIO.com
Rating: 1.25

1.3 Rating 1,635 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.3

Based on 1,635 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 9th November 2024

Aishwarya Burman

AJIO.com 1 star review on 6th November 2024

Akshay

583

Anonymous

Anonymous // 01/01/2019

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“Have very bad return pickup policy. Kindly go with Myntra. They have a very gd return pickup up policy. You will get a gd option to connect with the customer care executive of Myntra if needed. So pls avoid ajio.”

Helpful Report

Posted 5 months ago

“customer service nothing BUT PATHETIC !!!!! they did not deliver the order for over 2 weeks. Customer support has no idea why its not getting delivered”

Helpful Report

Posted 5 months ago

“Worst experience faced with ajio with respect to return and refund of delivering wrong product.. never desire to order any kind of product. Even didn't like customer care executive response. Thank you for your hopeless service”

Helpful Report

Posted 5 months ago

“Ajio is the biggest fraud they never delivered your order and they never refund money even the return got picked up i have lost my 4500 rupees from ajio and very pathetic customer care service And very horrible experience from Ajio Never shop from Ajio”

Helpful Report

Posted 5 months ago

“I ordered joggers and I didn't like the product it didn't fit well also so I wanted to return the product it's been 15 days still no one contacted and they are calling at 10pm for pickup”

Helpful Report

Posted 5 months ago

“They got the product picked and didn't raise refund, Also the customer care closed the case without processing the refund saying that the product was not picked up and asking me to check for the product from my end....can they explain how an already returned product can picked up again???I shared the OPT given to their logistics partner shadowfax.how can they deny the pickup if already done....?”

Helpful Report

Posted 5 months ago

“Product that i ordered has not been delivered, no refund issued, very pathetic customer care, their delivery service is the worst. Their service is Hit and Miss, i will never recommend.”

Helpful Report

Posted 5 months ago

“Wish there was a button for 0 star.. Literally torn and garbage cloth were delivered instead of black full midi .. And Ajio is not accepting their mistake. They are making some stupid statements and are not ready to listen to your concerns. Not providing the refund. Don't order anything from ajio. Pathetic customer care service.. Not at all recommended..”

Helpful Report

Posted 5 months ago

“Not even six months and this is how the SKETCHERS shoes look like. Doubt its a dupe. Doesn’t look like an original pair of shoes after seeing it’s condition within JUST six months”

Helpful Report

Posted 5 months ago

“Manner less delivery executive...”

Helpful Report

Posted 5 months ago

“They have provide good quality product at the time of my first order so I place second order for total 5 pc. NOw all blunder started We recd three product together in one order. Now we want to return only one product as its color is totally different from what they are showing in image. But they didnt understand it and only want to return all 3 product. Even after talking with their person at call centre and online application to return one product they didnt understand. Either their staff is in efficient or their web site is also not working properly. Also they are not giving delivery in time. May be their connect with xpressbee is not proper. We cant track our order from App or website. They have cancelled one of my order by their own stating that unable to deleiver the product. Really very very bad exprience with second order. Really dissatisfied with the service they provided”

Helpful Report

Posted 5 months ago

“Actually I ordered one t shirt from DNMX brand. I used for one time and I washed that t shirt one time and it's colour is totally faded out. After that I called to customer care for replacement. But they are telling that they don't have replacement.”

Helpful Report

Posted 5 months ago

“Garbage cloth were delivered instead of kurta set and Ajio is not accepting their mistake. Not providing the refund. This becomes a farzi app. Don't order anything from ajio. Pathetic customer care service”

Helpful Report

Posted 6 months ago

“Very Bad...they are just collecting money from us...I have ordered 8 products but they given me 6 products only...still they are not solving my issue... don't buy any products from them...they are just cheating people”

Helpful Report

Posted 6 months ago

“Ajio app is very bad app they send local product and if you order 2 they send one duplicate product and charge for 2. And if you complaint for refund they not arrange pickup and not contact you. My money waste in ajio order, I have only one product and they charge for 2, received product is local I can't use this kind of product. They charge lot of money and sending duplicate product and local shop products. Please dont use ajio they are fake people side.”

Helpful Report

Posted 6 months ago

“My husband ordered shoes from Ajio ..payment done but its not delivered. Customer care people dose not respond .at last Ajio cancle my order ..My husband first time ordered frommAjio ..but its a bad experience”

Helpful Report

Posted 6 months ago

“My one product not picked up till date for return, raised on 3 March 2024, ajio delivery partner behaviour is not good. Please don't buy anything from ajio”

Helpful Report

Posted 6 months ago

“Order cancelled by Ajio, without any reason. Customer support team unable to explain the reason. Not reliable and trust worthy online plat form, you may loose time and money, be careful. Below is is the msg from customer support team.. "Unfortunately, your AJIO order, with ID: FN8041401497 couldn’t be delivered due to some unforeseen logistical constraints despite trying our best. Currently, the order is being returned to the warehouse. Request you to please place another order".”

Helpful Report

Posted 6 months ago

“Very bad experience. First ajio sends item without tag then while returning ajio will reject the return request stating that tag is missing. This is fraud. I am very disappointed with ajio. I used order a lot from ajio but now i will never use Ajio service or item.”

Helpful Report

Posted 6 months ago

“got a girls top when a men's polo tshirt was ordered and the best part was they denied return saying they had shipped the right order”

Helpful Report

Posted 6 months ago

AJIO.com is rated 1.3 based on 1,635 reviews